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Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

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Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

  • View accurate, real-time global inventory from all channels
  • Order, fulfill and return from anywhere, to anywhere
  • Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
  • Coordinate order orchestration across your extended supply network

Deliver with intelligent fulfillment
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Reverse logistics

  • Efficiently manage returns and repair processes

  • Link return and repair requests to original sales orders to enable repair lifecycle tracking

  • Use flexible business rules to track reverse inventory back to the right location, including partner locations

The State of Order Management Systems and Commerce in Europe Today

What is happening in Europe with order management today?

Read the paper

At this critical juncture where companies seek omnichannel coverage and forensic insights to inform strategy and sharpen execution, IBM examined the state of the OMS and commerce today and the result is a unique snapshot of how modern commerce enterprises see the world today.

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Next-level options for advanced omnichannel fulfillment

Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

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Deploy faster and do more with help from a partner

Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.

Analyst report

IDC MarketScape positions IBM as a leader for distributed order orchestration

Read the report

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IBM Order Management - IDC Report