Personalize your deliveries with flexible order fulfillment management

Customers expect fast deliveries, the ability to add to or change orders, and the ability to change their minds. An advanced order fulfillment platform gives you options. Like sophisticated delivery routing behind the scenes to make customer satisfaction simple — and that can lead to increased revenue and improved profitability.

Eileen Fisher delivers consistent, high-quality customer experiences

Uses IBM® Order Management to build a single pool of inventory across each channel, putting fulfillment at the heart of the customer experience.

Key features

AI-powered recommendations

AI-powered recommendations
Make better decisions about how to promise and fulfill customer orders profitably

Flexible fulfillment options

Flexible fulfillment options
Offer must-haves like buy online, pick up in store to keep them coming back

State-of-the-art cloud technology

State-of-the-art cloud technology
Experience a platform holiday-tested through hundreds of successful projects

Highly personalized services

Highly personalized services
Deliver speed, flexibility and cost savings while exceeding customer expectations

Analysts recognize IBM as a leader in order fulfillment

IDC MarketScape, July 2018

IBM is a leader, Worldwide Distributed Order Orchestration for Enterprise Retailers.

IDC MarketScape, July 2018

IBM is a leader, Worldwide Distributed Order Orchestration for Midmarket Retailers.

The Forrester Wave, Sep 2018

IBM is a leader in Omnichannel Order Management Systems.

Best practices: Implementing retail distributed order management systems

Gartner explains how investing in fulfillment systems can manage growing consumer order fulfilment complexities.

IBM customers use fulfillment solutions to deliver the perfect order

Yoox Net-a-Porter Group delivers a luxury retail experience

Uses an intelligent order management system to get goods to customers when and where they want, fast.

Explore order fulfillment products

IBM Order Management

Helps you make and keep brand promises and improve your customer’s experiences.

IBM Watson Order Optimizer

Improve profitability with intelligent order fulfillment.

IBM Store Engagement

Increase sales and improve customer service across multi-store environments.

AI-powered order fulfillment solutions are transforming the industry

Next generation order management system

Personalize your deliveries and protect your profit margin with a flexible order management system.

IBM Marketing and Commerce Community

See freshly updated content for members, by members: blogs and forums for discussion and collaboration, and access to the latest white papers, webcasts, presentations and research.

Industry leaders’ guide to success in omnichannel order management

Hear from industry influencers how to modernize order management, optimize sourcing and cut fulfillment costs.

Watson Customer Engagement Partner ecosystem

Get more from your solutions.

How can IBM help your order fulfillment strategy?