Virtual assistants powered with generative AI can act as a router between your investments and the customer, guiding them to the right answer. Generative AI is more capable than humans to provide succinct, applicable, personalized answers, which is what your customers expect.
Customer service is the #1 generative AI investment priority for CEOs surveyed. Today’s customers demand superior service and AI can help you deliver.
AI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client engineering at IBM, and Morgan Carroll, Senior AI Engineer in Client Engineering at IBM, talk about how you can successfully free yourself from grunt work, and the data you need to get there.
For the first time, generative AI is making it possible for customer service to be scalable and human-centered.
Think of your call center as not just a cost center, but an engagement center that builds relationships with customers.
Generative AI can unlock the desire to connect and problem-solve.
