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Rethink Customer Self-service

Transform customer self-service with AI
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Simplify your customer self-service

Virtual assistants powered with generative AI can act as a router between your investments and the customer, guiding them to the right answer. Generative AI is more capable than humans to provide succinct, applicable, personalized answers, which is what your customers expect.
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When consumers interact with brands, they face a very disparate digital experience. They’ve got all these doors they can go through as they try to find the right answer. You really want to present them with a single door, that is always going to take them to the right outcome. Robert Yates Distinguished Engineer IBM
Featured resource Put AI to work in customer service Customer service is the #1 generative AI investment priority for CEOs surveyed. Today’s customers demand superior service and AI can help you deliver. Download the guidebook
Related content AI in Action podcast AI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client engineering at IBM, and Morgan Carroll, Senior AI Engineer in Client Engineering at IBM, talk about how you can successfully free yourself from grunt work, and the data you need to get there. Listen now
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