Techzone FAQ

FAQ for users

Q. How can I increase the memory size of an image ?

A. To increase memory size please open a support case and include reservation ID, Image name and the size of memory required.

Q. How can I retrieve a deleted reservation?

A. Once your environment has expired or been deleted, it cannot be retrieved. You will need to create a new reservation if you require a similar setup.

Q. My reservation is not loading. How can I resolve this issue?

A. If the option is available, try rebooting the reservation using the console or CLI option. If these options are not available, please open a support case and include the reservation ID.

Q. My reservation failed due to 'Insufficient quota capacity for Europe.' How can I fix this?

A. Try again or attempt provisioning in other regions, as capacity changes throughout the day.

Q. My reservation is stuck in provisioning. How long should I wait?

A. The wait time depends on the infrastructure being provisioned. Some environments take longer than others. If you have been waiting more than 2 hours, please open a support case and include the reservation ID.

Q. I lost SSH access to my reserved machine. How can I restore it?

A. If the option is available, try rebooting the reservation using the console option. If this is not available, please open a support case and include the reservation details.

Q. I received a reservation, but I don't know how to access the environment. What should I do?

A. Your environment will be available on the reservation page under https://techzone.ibm.com/ → My TechZone → My Reservation. You can find the credentials on the same page.

Q. How can I log in to the TechZone environment?

A. Login details are available in the reservation page. Demo content can be found under the Resource tab in the collection.

Q. I received an error when signing into the demo environment (CSIAC5138E). How can I fix this?

A. This is related to the access portal/environment. Please raise a support case at https://techzone.ibm.com/support.

Q. How can I open a TechZone support case?

A. You can open a support case at https://techzone.ibm.com/support.

Q. Can I chat with a live agent for support?

A. The Live Agent feature will be activated in the next release.

Q. I accidentally deleted a pipeline run. How can I recover it?

A. Pipeline runs cannot be recovered once deleted. please make a new reservation

Q. The 'Run' option is missing from my pipeline. How can I fix this?

A. If the 'Run' option is missing, please raise a support case with your reservation ID so the support team can assist you.

Q. My OpenShift provisioning request failed. How can I resolve this?

A. Try again. If the issue persists, open a support case with the reservation ID and error details at https://techzone.ibm.com/support.

Q. How can I create an API key in my TechZone account?

A. It’s not possible to create your own API key. You need to use the IBM Cloud key provided in the reservation page.

Q. How can I change API key permissions from read-only to write access?

A. It’s not possible to modify API key permissions. You need to use the IBM Cloud key provided in the reservation page.

Q. How can I find my username for a reservation?

A. Your username will be available on the reservation page under https://techzone.ibm.com/ → My TechZone → My Reservation.

Q. How can I share my TechZone reservation with others?

A. Log in to the portal using your IBM ID. Go to "My Library" → "My Reservations" → Find the reservation → Click on the three vertical dots menu → Select "Share" → Enter the IBM ID of the person you want to share with → Click "Share."

Q. Where can I find training documentation for Data Quality Stage?

A. Training documentation for Data Quality Stage can be found in the demo content section on the reservation page.

Q. Do you have a beginner’s guide for using TechZone?

A. A beginner’s guide is available in the demo content section on the reservation page.

Q. How can I increase the memory size of an image?

A. Memory size cannot be increased or decreased by users. Please open a support case with the reservation ID and image details for assistance.

Q. How can I set up a cloud storage bucket for public access in Watsonx?

A. Please refer to the #watsonx-ai-feedback slack channel or open a support ticket for guidance.

Q. How can I change the disk space of a worker in a ROKS cluster?

A. Disk space cannot be modified by users. Please open a support ticket for assistance.

Q. What authorized software can I install in my reserved environment?

A. ITZ does not support software installation requests. Only infrastructure-related issues are supported.

Q. I’m getting an 'Unauthorized' error (Code 401) when accessing WatsonxBasicSignatureCredentials. How can I fix this?

A. Please open a support case with the reservation ID and error message at https://techzone.ibm.com/support.

Q. How can I resolve the '403 Forbidden' error when pushing to a private registry?

A. Please open a support case with the reservation ID and error message for assistance.

Q. What is the default TechZone password for a newly provisioned VM?

A. The password is available on the reservation page under https://techzone.ibm.com/ → My TechZone → My Reservation.

Q. What is QRadar SIEM for L4 PoX?

A. This collection is used to conduct the labs related to the QRadar SIEM for Technical Sales L4 course and for client-facing courses.

Q. How can I spin up an OpenShift cluster for education purposes?

A. Clusters are available for Demo, Pilot, Education, and Test purposes. Select the appropriate option when reserving the environment.

Q. I can’t add collaborators to my Watsonx.ai. How can I fix this?

A. Please refer to the Watsonx troubleshooting guide at https://www.ibm.com/support/pages/node/7182220.

Q. I cannot access the OpenShift URL. How can I resolve this?

A. Please open a support case with the reservation ID and error message for assistance.

Q. The Preferred Geography selection is not loading the template during reservation setup. How do I proceed?

A. Try clearing the browser cache or using a different browser. If the issue persists, please open a support case.

Q. Can the IBM Cloud Satellite Agent connect via an IPSec Tunnel instead of a TLS Tunnel?

A. Documentation from IBM Cloud only indicates TLS as the connection method.

Q. What is the RDP password?

A. Please see the collections overview and resources page for information on accessing an environment. If you are unable to find it there, please reach out to the content author.

Q. How can I get admin access?

A. At this time, all permissions are granted at provisioning. For additional access requests, please open a case with support or create a Custom Request.

Q. How can I find my past OpenShift reservation?

A. If you're having trouble finding your reservation, try adjusting the filters on your reservation dashboard to locate expired or deleted environments.

Q. I am unable to submit any access requests. The option is always greyed out.

A. We are unable to provide a response at this time. More information is needed to better understand your request please open a case with support.

Q. I logged into TechZone with my IBM ID but cannot make a reservation.

A. If you are an IBMer, please open a. support case. For Business Partners, confirm that you have been fully onboarded in Partner Plus. Clients cannot make reservations and must work with an IBMer to access a reservation.

Q. Who is my reservation provider for assistance?

A. Reservation creation is currently automated. To see who contributed to the environment you are using, please check the collection page for the authors and contributors.

Q. I see 'Access Denied' for my Windows 11 VM on OCP-V.

A. Please open a support case, as this may be a permissions issue that requires further investigation.

Q. I want a Maximo Visual Inspection instance.

A. Please use the Search feature to find a reservation that best fits your needs. If you are an IBMer and cannot find a suitable environment, please submit a Custom Request.

Q. I am unable to access Remote Desktop at eu-de.services.cloud.techzone.ibm.com:24725, and the page is not loading.

A. Many environments use a VM Console that provides the same access. Please use this instead.

Q. is there a way to filter in TechZone in the search all resources/environments, you can reserve as workshop?

A. Not yet, but we have an enhancement request for just that filter. We are doing UX research right now on new search experience which will include new ways to search.

Q. Why can I not access foundation models in London data center ?

A. While I don't have specific information about the current status of that data center, it's possible that increased demand for AI resources has led to capacity constraints for further assistance and troubleshooting please open a support case

Q. I cannot create any inventories in my TechZone environment. Why?

A. At this time, we do not grant access to creating inventories, and this process is under review. You should create a watsonx.ai SaaS Student ID in Frankfurt and use the shared inventory available there.

Q. Why when saving a prompt template, I get the following error: "Failed to save prompt data to project/space storage." ?

A. This could be due to permission restrictions, storage limitations, or connectivity issues. Ensure you have the correct access, check if your storage quota is exceeded, and try again. If the issue persists, contact support.

Q. I have created a reservation for Watsonx Discovery a few days ago, but it was not connecting to the data source ?

A. Try restarting the service and checking the connection settings. If the issue persists, provide more details, and we can investigate further.

Q. When I click on my URL to open my cluster, I get the error: "This site can’t be reached." What should I do?

A. Check if your cluster is still running or if the reservation has expired. Verify the URL, try a different browser or incognito mode, check your network/VPN, and try pinging the cluster. If the issue persists, let us know the reservation details for further troubleshooting.

Q. How do I exit AskTZ?

A. Please select the (-) in the top right corner of this window to exit the session. Please note that this does not clear your session or any questions asked unless a refresh is selected

Q. Exit

A. Please select the (-) in the top right corner of this window to exit the session. Please note that this does not clear your session or any questions asked unless a refresh is selected

Q. How do I stop AskTZ?

A. Please select the refresh in the top right corner of this window to start a new session

Q. Stop

A. Please select the refresh in the top right corner of this window to start a new session

Q. Help

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. How do I submit a custom request?

A. Custom Requests can be reached by going to the Custom Request journey in the Certified Base Images. For further information on them, please see the runbook here:" https://www.ibm.com/support/pages/custom-environment-request-process-and-expectations"

Q. What is my reservation duration?

A. Reservation policies can be found here: https://www.ibm.com/support/pages/node/7159469

Q. Can you share "fcm4 threat detection ransomware script" for me?

A. Please raise support ticket with reservation ID and error message which you faced when you tried to access the url. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I can’t find the environments search page

A. Please utilize our Search feature to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an environment that matches, please submit a Custom Request

Q. How old is TechZone?

A. TechZone was created in August, 2021

Q. Oops?

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. I need to authorize a customer to access a reservation

A. Customers can get access to an environment by sharing the environment with them. To see more on sharing, please see the runbook here: https://www.ibm.com/support/pages/node/7161263

Q. What is common pods

A. Common pods are the regions where non-client reservations are provisioned.

Q. Show my reservations?

A. Please see the link here to view your reservations: https://techzone.ibm.com/my/reservations

Q. How can a Business Partner get access sandbox, demo, test environment for webmethods?

A. Business Partners can get access to TechZone once they are onboarded into Partner Plus. Once this is done, please see the runbook here on how to find Business Partner accessible content: https://www.ibm.com/support/pages/node/7159426

Q. Next step after reservation?

A. Please see the link here to view your reservations: https://techzone.ibm.com/my/reservations. You can also see more about this here: https://www.ibm.com/support/pages/node/7161171

Q. How can I get admin access?

A. Currently, all permissions are granted at the time of provisioning. For requests for further access, please check with Support or create a Custom Request

Q. I see access denied for my windows 11 VM on OCPv/OCP-v?

A. Please reach out to TechZone Support regarding the permissions of your environment

Q. How to get credentials for master node?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. I cannot access Turbonomic link.

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I need a reservation to deploy multiple VMware virtual machines for a pilot?

A. Please utilize our Search feature in order to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an environment that matches, please submit a Custom Request

Q. When I click on my URL to open my cluster I get error: This site can’t be reached

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I need to do a Backup and Restore for IBM Fusion

A. Please see the collection overview and resources for more information on how to user an environment. If you are unable to find it there, please reach out to the content author for environment inquiries or product support if this is related specifically to a product inquiry.

Q. I’m seeing an SSH timeout?

A. Please check that all VMs are functioning as expected or turned on if they are not. Otherwise, further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. It looks like console-openshift-console.apps.ocp.techzone.ibm.com closed the connection?

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I need my environment extended by 30 days not 10 days.

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. The provided password is not correct?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. How do I get access to Apptio Frontdoor?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. The hardware requirements (disc space) in the provided lab doesn't fit to the requirements in the students guide on chapter 6.2 "review the lab setup"?

A. Please reach out to the author of the guide for any inquiries regarding the instructions provided within it.

Q. How do I login to the reservation server?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. I have a network outage?

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. My hardware requirements not fulfilled for ID 67dd2ec231e4ea020eb33bb6?

A. Please raise support ticket with reservation ID, the error message which you faced when you tried to access the url, and replication steps. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. My reservation has a failure.

A. We recommend to try again or can open a support ticket with reservation id and error details https://techzone.ibm.com/support

Q. I’m not able to access Remote Desktop: eu-de.services.cloud.techzone.ibm.com:##### and this page is not loading.

A. Many environments use a VM Console that provide the same access. Please use this instead.

Q. http://useast.services.cloud.techzone.ibm.com:31519/bi/ is unable to login

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author.

Q. How do I access Sterling OMS VM Remote console?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. How do I add storage to an OCP cluster

A. Please raise support ticket with reservation ID and a business justification for this request. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. How do I obtain VSphere Host, VSphere Admin Username and VSphere Admin Password from a reservation?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. How do I find instructions for the VM remote console?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. How do I reserve a Maximo visual Inspection instance?

Q. Regarding IBM Cloud Satellite service, is it possible for the IBM Cloud Satellite Agent to connect via an IPSec Tunnel, as opposed to using a TLS Tunnel?

A. Documentation from IBM Cloud only indicates TLS as the connection method.

Q. I'm in TechZone and I need a user API key to use the agent lab

A. API keys cannot be modified further. For further information on the API keys provided, please see the watsonx runbook: https://www.ibm.com/support/pages/node/7182220

Q. I cannot create any inventories in my TechZone environment

A. Please make a watsonx.ai SaaS student ID in Frankfurt and use the shared inventory that's there as access is not currently granted to make inventories further.

Q. I have created reservation for watsonx discovery few days back, but it was not connecting to data source. Can someone help?

A. Please raise support ticket with reservation ID, the error message which you faced when you tried to access the URL, and replication steps. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. When saving a prompt template, I get the following error: Failed to save prompt data to project/space storage.

Q. What can I do if I haven't received Cloud Account invitation for my Instana Instance?

A. Please see the runbook here on how to check that an email has not been received: https://www.ibm.com/support/pages/node/7159452. Otherwise, further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. How do I accept an IBM Cloud invitation after provisioning a TechZone reservation?

Q. How do I fix my Watsonx Orchestrate Skill?

Q. For my reservation, I can't login into kubeadmin?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. My long run VM reservation has been approved as I have received an e-mail confirming that, but I have not received information about any private-key.txt? When I connect to Fyre2 web interface, all I can see is either the FQDN name of the VM or its private IP address. Why do you use localhost to ssh connect to this reserved VM transferred to Fyre2?

A. Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q. What is a Fyre2 stencil?

A. Stencils are like cluster "templates". Stencils can be used to deploy pre-configured clusters with the click of a button. These clusters can have much more than just the base OS installed and configured.

Q. Where can I find a list of existing Fyre stencils?

A. Please utilize our Search feature in order to find a reservation that best fits what you are looking for or see the Certified Base Images for available Fyre environments.

Q. Is AIX PowerVM POWER8 LPAR no longer available?

A. Please utilize our Search feature to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an envrionment that matches, please submit a Custom Request

Q. Is the "AIX PowerVM POWER8 LPAR" machine still available?

Q. How long does getting an AIX PowerVM usually take? I reserved mine for Today about 2 hours ago and it's still showing Scheduled.

A. Please review that the time the environment is scheduled for is not in the future. If the environment start time is set to the past, please try creating the reservation once more or reaching out to TechZone Support.

Q. I have logged into to TechZone with IBM id, however I am unable to reserve an environment.

A. If you are an IBMer, please reach out to Support. For Business Partners, please confirm that you have fully been onboarded in Partner Plus. At this time, Clients are unable to make reservations and must work with an IBMer to access a reservation

Q. Connect to agent.

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I need to talk to a person

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. Can I connect to an agent?

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I need to open a case or ticket on my reservation.

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. I am unable to submit any access request. It’s always greyed out.

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. I cannot access LLM at London.

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. I cannot access foundation model in London DC now, why?

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. how do I make a team?

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. non carica la pagina

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. non viene aperta la finestra di planning analytics

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. VM remote console

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. I need help for my reservation.

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. I see 2 reservations.

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q. I'm not able to connect.

A. We are unable to provide a response currently. More information is needed from you to better understand what you are searching for or reporting.

Q: My reservation never completed. What should I do?
A: We apologize for the inconvenience! Please try the reservation again using the "re-reserve" option, which can be found on your "My Reservations" page from the reservation tile you'd like to re-reserve. Leverage the How to Re-Reserve knowledge base article for step by step how to find this feature from your My Reservations page. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: How do I get started and access my reserved environment?
A: To get started and access your reserved environment, follow the steps based on your infrastructure type:
IBM Cloud: Select the "Open IBM Cloud environment" button. Before accessing, ensure you have accepted the IBM Cloud invite sent to your email. If you haven’t received the invite, check your spam folder or contact the support team for assistance.
VMware: Your reservation will display available consoles to access. If you're unsure which one to open first, navigate to the collection page for step-by-step guides related to your environment. If no guidance is provided or if you need login credentials, reach out to the content author listed on the collection page.
For detailed instructions, refer to this document.

Q: How can I contact a support agent?
A: You can contact a support agent by opening a ticket through AskTZ, which you are using right now. Select 'Open a support case' option from chat window to get connected with our support team.

Q: I need help finding documentation or training materials for an environment. Can you assist?
A: Leverage the access your reserved environment knowledge article for assistance on how to contact the content author for support regarding a specific product or setup in their configured environment.

Q: How to reserve an OpenShift cluster for educational use?
A: Go to the TechZone Certified Base Image collection and click on the Base OpenShift tab in the left panel. Choose the OpenShift environment you want to reserve, and on the reservation form, select "Education" as the purpose.

Q: My environment provision failed. What should I do?
A: We apologize for the inconvenience! Please try provisioning the environment again using the "re-reserve" option, available on your "My Reservations" page from the reservation tile you'd like to re-reserve. Refer to the How to Re-Reserve knowledge base article for step-by-step guidance on using this feature. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: Where can I find my active and past reservations?
A: You can view all available reservations on your My TechZone page under My Reservations. Ensure to leverage the status filter to view expired, deleted, or failed reservations on this page.

Q: How to open a techzone support case?
A: You can contact our support team by opening a ticket through AskTZ, which you are using right now. Select 'Open a support case' option from chat window to get connected with our support team.

Q: Received error "Your reserved enironment has failed to provision", what should I do?
A: We apologize for the inconvenience! Please try the reservation again using the "re-reserve" option, which can be found on your "My Reservations" page from the reservation tile you'd like to re-reserve. Leverage the How to Re-Reserve knowledge base article for step by step how to find this feature from your My Reservations page. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: How to share access to my reserved environment?
A: Refer to the "How to Share a Reservation" knowledge article for instructions on granting access to your reserved environment.

Q: How to create a reservation?
A: Go to the TechZone Certified Base Image collection from your home page, or use the search feature by clicking the magnifying glass in the top-right navigation bar. On the search page, use the Type filter below the search bar to filter by environment infrastructure type. Select the environment tile to access the reservation form and start your reservation.

Q: Trying to reserve an OpenShift cluster but it keeps failing, what should I do?
A: We apologize for the inconvenience! Please try the reservation again using the "re-reserve" option, which can be found on your "My Reservations" page from the reservation tile you'd like to re-reserve. Leverage the How to Re-Reserve knowledge base article for step by step how to find this feature from your My Reservations page. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: Reservation failed, how to solve the problem?
A: We apologize for the inconvenience! Please try the reservation again using the "re-reserve" option, which can be found on your "My Reservations" page from the reservation tile you'd like to re-reserve. Leverage the How to Re-Reserve knowledge base article for step by step how to find this feature from your My Reservations page. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: Received error "Error: Insufficient quota capacity for: europe select a different GEO and try again", what should I do?
A: We apologize for the inconvenience! Please try the reservation again using the "re-reserve" option, which can be found on your "My Reservations" page from the reservation tile you'd like to re-reserve. Leverage the How to Re-Reserve knowledge base article for step by step how to find this feature from your My Reservations page. When re-reserving, try selecting a different region on the reservation form. If the issue persists after a third attempt, please open a support case for further assistance.

Q: How to reserve a virtual machine?
A: Navigate to the TechZone Certified Base Image collection from your home page and click on the Virtual Machine tab in the left-hand panel. Browse the list of virtual machine environments and select the tile that best suits your needs. Click on the environment tile to open the reservation form and begin your reservation.

Q: What is a collection?
A: A collection is a group of related resources that can include additional or multiple nested collections. Leverage the Content Guide for more guidance on the TechZone content contribution process.

Q: How to share reservations with clients?
A: Refer to the ""How to Share a Reservation"" knowledge article for instructions on granting access to your reserved environment.

Q: Where can I create an IBMid?
A: Navigate to the IBM public documentation to learn more about what is an IBMid, how to create an IBMid, and how to reset your IBMid.

Q: What is an IBMid?
A: An IBMid is an authentication method used by IBM for applications and services. With one account, users can access IBM products such as IBM Cloud, IBM Watson Studio, IBM Planning Analytics, and more. Navigate to IBM public documentation to learn more about IBMid.

Q: How to reset my IBMid?
A: If you forgot your IBMid password, use the forgotten password button to reset it. Leverage the IBM public documentation to learn more about IBMid.

Q: What is a valid opportunity code?
A: A valid opportunity code can include various types such as IBM Sales Cloud opportunity codes, IBM Sales Cloud Deployment IDs, Gainsite relationship IDs, Technology Expert Labs Project - Work IDs, and Technology Expert Labs Project - BOSS IDs. Each of these codes has an active status that we verify to ensure it represents a valid engagement. For example, statuses like "closed" or "won" are considered closed and not valid. For more details on the opportunity codes we accept and what qualifies as valid, please refer to the Valid Opportunity Codes to Input on Reservation Form documentation.

Q: How will the client access the TechZone reservation once it is shared with them?
A: If the environment is an IBM Cloud environment, an invite will be sent to the user's email for them to accept. For other environments, no formal access or invite is required—simply log into TechZone, go to the My TechZone menu in the top navigation, and select the My Reservations page from the list. Any reservations shared with clients will be visible on this page.

Q: How to get started with IBM Technology Zone?
A: Visit the TechZone Hub for onboarding guidance, accessible directly from your TechZone home page under the "Welcome to IBM Technology Zone" section. You may also want to earn your TechZone Fundamentals badge.

Q: How can I update my workshop request?
A: If your request has already been submitted and approved, you'll need to open a support case with our team to assist with any updates. Once approved, modifications are not allowed to ensure that the necessary resources are retained and allocated for the workshop. If the request has not been approved yet, go to the My TechZone menu in the top navigation bar and select the My Workshop tab. Click the pencil icon next to the workshop you’d like to modify.

Q: What is the environment password?
A: IBM Technology Zone hosts many environments, so please reach out to the content author for credentials or visit the collection for step-by-step guidance on how to access the environment they contributed. For detailed instructions, refer to this document on how to view the content collection and/or get in touch with the content author for access-related questions.

Q: How to delete my reservation?
A: Go to the My TechZone tab in the top navigation bar and select My Reservations from the dropdown menu. Click the three-dot menu on the reservation tile you wish to delete, then select Delete. Please note that once a reservation is deleted, it cannot be recovered, so ensure you're ready to proceed with this action.

Q: I am not able to join the cloud account, what should I do?
A: Make sure you have accepted the IBM Cloud invite sent to your email. For step-by-step instructions on how to accept the invite, refer to the following guidance. If you haven't received the email or are still experiencing issues, please open a support case with our team to have the invite resent.

Q: I did not receive the cloud account invite, what should I do?

A: Reach out to the TechZone support team by opening a case, and our team will send you a new invite.

Q: What is a pre-warmed environment?

A: A prewarmed environment is one that has already been deployed and is ready to be assigned to you, allowing quick access within minutes. You can identify prewarmed environments by the "pre-warmed" label on the environment tile, which appears both on the search page and the collection page where the environment is listed. To find all prewarmed environments, you can use the advanced filter for prewarmed environments on the search page using this URL.

Q: What is an always-on environment?

A: An always-on environment is one that is never deleted; instead, we simply grant you access to it and remove your access within the reservation duration specified. The key benefit of always-on environments is that they remain available even if you lose access for a period of time. To learn more about the inventory of always-on environments, check out our Showcase program on the TechZone Hub.

Q: After reserving the environment and getting into the account or console, what are my next steps?

A: IBM Technology Zone hosts many environments, so please reach out to the content author or navigate to the collection from which you reserved the environment from for step-by-step guidance on how to access the environment they contributed and details on how to perform the demonstration with the environment. For detailed instructions, refer to this document on how to view the content collection and/or get in touch with the content author for access-related questions.

Q: Is techzone.help@ibm.com the correct email to get TechZone support?

A: You can contact our support team by opening a ticket through AskTZ, which you are using right now. Select 'Open a support case' option from chat window to get connected with our support team.

Q: What is a pre-warmed cluster?

Q: What is an always on demo?

Q: the integration-admin account for Redhat openshift was not working when I tried to login to my CP4I UI platform, I then deleted it but im not sure how to create a new admin account?

A: Please open a support ticket with reservation ID, the error message which you faced when you tried to access the url, and replication steps. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: I did not receive any invite?

A: Please see the runbook here on how to check that an email has not been received: https://www.ibm.com/support/pages/node/7159452. Otherwise, further assistance can be reached by open a support case here: https://techzone.ibm.com/support

Q: Can I request AWS RDS for Db2 instance ?

A: Please utilize our Search feature in order to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an envrionment that matches, please submit a Custom Request

Q: One step closer to secure governance Complete the initial setup of watsonx.governance. Contact your administrator to complete this task. Required privileges: Service: All IAM Account Management Services Platform Access Roles: Viewer, Operator, Editor, Administrator ?

A: At this time, all permissions are granted at the time of provisioning. For requests for further access, please check with Support or create a Custom Request

Q: How do to open ports in rhel 9 ?

A: To open ports, a support case will need to be submitted. Please include the specific ports you would like to open. Keep in mind that some ports may be restricted due to security policies.

Q: When I try to open an openshift url the server can t reach the page ?

A: Please open a support ticket with reservation ID, the error message which you faced when you tried to access the url.

Q: Do you have an ASK_PROCUREMENT demo available?

A: Please utilize our Search feature to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an environment that matches, please submit a Custom Request

Q: what about the STREAMSETS demo?

Q: 504 Gateway Time-out

A: There may be an issue with the connection to the server from your reservation. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Do you have an ASK_PROCUREMENT demo available?

Q: What about the STREAMSETS demo?

Q: Is there a way to filter in TechZone in the search all resources/environments, you can reserve as workshop?

A: Not yet, but we have an enhancement request for that filter. We're currently conducting UX research on a new search experience, which will include improved search options.

Q: techzone.help@ibm.com, is it correct mail ID to ask queries through mail?

A: If you are a client, yes, the TZ email is still the primary contact for support inquiries. However, if you are an IBMer or Business Partner, please use AskTZ to open a case and select the appropriate options that apply to you.

Q: I received error Oops, looks like something went wrong on our end, contact your admin.

A: If you are Business Partner and if you are having issue with frond end TechZone portal please check the below runbook on Business partner access https://www.ibm.com/support/pages/node/7159383

Q: How do I access content matrix dashboard?

A: Please refer the runbook https://www.ibm.com/support/pages/node/7159433

Q: How do I view how many users access the reservation dashboard

A: If your reservation is shared then it is visible in the reservation page to whom the reservation is share and accessible,

Q: Can you tell me what are the search filters?

A: You can refer the runbook for more information on search and filters https://www.ibm.com/support/pages/node/7159484

Q: Search filters?

A: You can refer the runbook for more information on search and filters https://www.ibm.com/support/pages/node/7159484

Q: What filters are there on the search?

A: You can refer the runbook for more information on search and filters https://www.ibm.com/support/pages/node/7159484

Q: Content assistant

Q: How to reserve an environment for a BP?

A: The business partner will need to be onboarded contact Partner Plus support Desk www.ibm.com/partnerplus/member for assistance. Please keep in mind that not all environments are enabled for business partners

Q: I want to raise a case for support

A: Please log a case using TechZone webcase: https://ibmsf.force.com/ibminternalproducts/s/createrecord/NewCase?language=en_US or send an email to Techzone.help@ibm.com please provide following information: Collection URL or reservation ID, problem description and replication steps.

Q: I want to allow some port on my reservation.

A: For VMware environments, please reach out to the author of the environment. For all other environments, please reach out to the TechZone support team at https://techzone.ibm.com/support

Q: How do I open some port on my REHL reservation?

A: For VMware environments, please reach out to the author of the environment. For all other environments, please reach out to the TechZone support team at https://techzone.ibm.com/support

Q: DI not working for SevOne instance in TechZone. How to raise support help

A: Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: How can I get support for an existing asset?

Q: MAS does not respond. It does not run.

A: Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: What is always on demo?

A: Based on the provided context, there is no direct mention of an "always on demo." However, the context does describe various types of resources and environments related to IBM Technology Zone, such as collections, resources, environments, and demo kits. These resources are used to prepare or set up a demo environment, which could include videos, demo scripts, source code, architecture diagrams, and more. The context also discusses the provisioning of demos, which can take up to 3 hours, and the need for login credentials once the demo is ready. If you're referring to a specific type of demo that's always accessible, it might not be explicitly defined in this set of documents.

Q: what is a pre-warmed cluster

A: A pre-warmed cluster refers to a virtual machine or a set of virtual machines that are already provisioned and configured with necessary software and settings before they are needed. This means that when a user requests such an environment, it's immediately available for use without the delay associated with provisioning a new one. In the context provided, pre-warmed environments are part of the Certified Base Images Collection, which includes pre-installed software, VMWare-based images, or multi-VM complex environments, among others. These environments are stable, secure, and ready-to-go, allowing users to reserve them quickly and efficiently.

Q: after reserving the TechZone environment, once we launch the console what are further steps?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: After launching the console, what are the services we need to start to open OpenPages environment? because currently the OpenPages environment is showing services unavailable

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: Install PostgreSQL on my reservation

A: Installing 3rd party software on a TechZone reservation is not supported by ITZ support, but you are welcome to do so by following any instructions you can find on the product's website.

Q: I cannot reach OCP desktop

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Add additional storage 300GB to workers on reservation.

A: Please raise a support ticket with reservation ID and business justification for this request as admin are only able to add the additional storage. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support or you can submit a Custom Request

Q: Request additional storage to cluster

Q: I want to solve exercises in Apptio platform, but it is not possible

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author.

Q: What is the Maximo Login URL?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author.

Q: Give the credentials for this Cognos Analytics reservation

IBM Technology Zone hosts many environments, so please reach out to the content author or navigate to the collection from which you reserved the environment from for step-by-step guidance on how to access the environment they contributed and details on how to perform the demonstration with the environment. For detailed instructions, refer to this document on how to view the content collection and/or get in touch with the content author for access-related questions.

Q: How to contact Apptio support for TechZone reservation?

A: Please reach out to content author, navigating to collection page click on "ask for help" and select contact the content owner for support.

Q: Connecting to the server on port 14147, what is the administrative password?

A: We own infrastructure related ask only, for product credential please reach out to content author, navigating to collection page click on "ask for help" and select contact the content owner for support.

Q: When will the VMware performance issues be fixed?

A: Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: What is Default password for VM Cognos Analytics ?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: I enter to my virtual machines environment, but it says Access Denied

A: Please raise a support case with reservation id and screenshot of the page

Q: I am not able to access the orchestrate studi from CP4D 5.0.2 - Watsonx Orchestrate reservation

A: Please make sure that you have accepted the IBM Cloud invite to get access to your environment. If you are still seeing an issue, please raise a support ticket with reservation ID, the error message which you faced when you tried to access the URL, and replication steps. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: open shift console in tech zone is not reachable

A: Please raise support ticket with the reservation ID, the error message which you faced when you tried to access the URL, and replication steps. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: I cannot create any inventories in my TechZone environment

A: Please make a watsonx.ai SaaS student ID in Frankfurt and use the shared inventory that's there as access is not currently granted to make inventories further.

Q: I am unable to create project for reservation customer care GenAI option 1

A: We recommend checking the steps that are provided in the watsonx troubleshooting guide: https://www.ibm.com/support/pages/node/7182220

Q: I have reserved an environment through opportunity ID and after the reservation I am not able to use its Cloud API Key

A: Permissions for watsonx environments are predetermined and generally very restricted to ensure each user's security. We recommend checking the steps that are there in watsonx troubleshooting guide to determine how to use your API key with the permissions provided: https://www.ibm.com/support/pages/node/7182220

Q: For watsonx.data, we get an error of Permission denied - You do not have the PrivilegeDescribeCollection permission to run the command.

A: Permissions for watsonx environments are predetermined and generally very restricted to ensure each user's security. To check if you have the correct permissions, please reach out to support: https://techzone.ibm.com/support

Q: I am unable to create project for reservation customer care GenAI option 1

Q: I have reserved an environment through opportunity id and after the reservation I am not able to use its cloud API Key

Q: I haven't received access to Cloud account linked with my reservation

A: Please check the IBM Cloud notifications tab if you had received to join the cloud account or check your Spam and “Other” folder if using Outlook as emails can often go there. If you’re still facing an issue, please reach out to support at https://techzone.ibm.com/support

Q: What is WML in TechZone?

A: IBM Watson Machine Learning is a service on IBM Cloud that provides tools and services for building, training, and deploying machine learning models, you can refer the below trouble shooting guide on associate the WML to the environment https://www.ibm.com/support/pages/node/7182220

Q: How to reserve the watsonx code assistant for Z environment for BP?

A: Business Partners will need to be onboarded through Partner Plus (PP). Pease contact Partner Plus support Desk www.ibm.com/partnerplus/member for assistance. Please keep in mind that not all environments are enabled for business partners

Q: Is the default number of tokens available on watsonx 50,000?

A: There are no token limits for watsonx.ai. If you are hitting a limit for a TechZone reservation environment, this may be pointing to a WML service in your personal IBM Cloud and not the service that is provisioned with the reservation. Please make sure you are using the provided one.

Q: Is the number of available tokens on watsonx 50,000?

Q: I received the error token_quota_reached in watsonx

Q: What is WML?

A: “WML” refers to Watson Machine Learning, a service that provides tools and capabilities for building, training, and deploying machine learning models. It's now known as watsonx.ai Runtime

Q: Describe about WML

A: “WML” refers to Watson Machine Learning, a service that provides tools and capabilities for building, training, and deploying machine learning models. It's now known as watsonx.ai Runtime

Q: I am not able to create a user API key in the Pilot Environment with watsonx.ai

Q: How to make a COS bucket have public access on TechZone reservations

A: Due to security reasons, no public access is allowed in COS buckets currently.

Q: Static website hosting in cloud object storage

A: For product related inquiries, please reach out to IBM Cloud Support.

Q: I would like to add disks to my OCPv reservation

A: OCP-V infrastructure requires additional permissions. Please open a support ticket at https://techzone.ibm.com/support

Q: In TechZone (IBM i PowerVM POWER10 LPAR) - how to enable port for external access? i installed mq and need to port both 1414 and 9443 for mq and mq console traffic respectively.

A: For a further reviewal of a port opening, a support case will need to be submitted through our Support page at https://techzone.ibm.com/support. Please include the specific ports you would like to open. Keep in mind that some ports may be restricted due to security policies.

Q: IBM i PowerVM POWER10 LPAR

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: One person of my team cannot access to TechZone, may you help me?

A: Yes, we can certainly help with accessing TechZone. Please raise a support ticket with the user ID and reach out to IBM Technology Zone support by creating a support case on our website.

Q: techzone.help@ibm.com, is it correct mail id to ask queries through mail

Q: I'm suffering from a demo maintenance unexpected window on my reservation Apptio Cloudability Demo Instance | Turbonomic Environment, how long will that last?

A: During a maintenance window, a banner is published for users to alert about ongoing maintenance, and a banner being removed indicates issue is resolved. Please review https://techzone.status.io/ or check itz-techzone-announcements slack channel for any scheduled maintenance, and please ensure you save important links and credentials in reservation page to access environment.

Q: My reservation is unreachable for application maintenance, how long is going to take that?

A: Please monitor the banner alert, if it is taken down that indicate maintenance is completed or resolved.

Q: Asset not functioning

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: The following asset with the ID: 67e31a1a71a57e46a840d94a is not working properly

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: Error in asset datastage level 3

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: I need access, it says no access sorry

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: What is Front End TZ Portal?

A: If you're referring to the user interface of IBM Technology Zone, it's primarily a web-based platform where users can manage resources, environments, and reservations. Users log in to this portal using their IBM IDs. They can create new environments, edit existing ones, and manage reservations. The portal also allows for the addition of automation files to collections, which can be accessed via a blue "Automation" button on the reservation details page.

Q: I can't find the search button on the top page. How can I make it appear?

A: Please see here for more information on how to use our Unified Search feature: https://www.ibm.com/support/pages/node/7159484

Q: is there an environment with both Match360 and Knowledge catalog?

A: Please utilize our Search feature in order to find a reservation that best fits what you are looking for. If you are an IBMer and are unable to find an environment that matches, please submit a Custom Request

Q: I have a TZ $ charge question. When the TZ reservation has a reference to an Opportunity ID. Is there a TZ infrastructure charge that is applied to the department that owns the opportunity?

A: At this time, TechZone absorbs all costs related to an environment and no other departments are charged for it. You can see more about why a cost may be shown but not charged to a department here: https://www.ibm.com/support/pages/node/7159470

Q: I got this error every time I do a provisioning Error: KeyMaster Error: 503 Service Unavailable: Vault is sealed

A: This is due to a sealing of a vault that is being used in TechZone. Please open a ticket with Support to have this further resolved at https://techzone.ibm.com/support

Q: I'm trying to do the Generative AI for Code with watsonx Code Assistant Technical Sales Intermediate and while using Visual Studio Code I get the error 'IBM Watson Code Assistant Model ID is invalid. Please contact your administrator. Source Ansible. How do I overcome this?

A: For environment related inquiries, we recommend reaching out to the author of the environment. If you believe this to be permission related, please reach out to TechZone support at https://techzone.ibm.com/support

Q: What is the login for this URL?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I do not see an "Accept transfer" button and an action is still required on the reservation

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Can you accept transfer on reservation with ID

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Unable to ping this public IP

A: For further reviewal, a support case will need to be submitted through our Support page at https://techzone.ibm.com/support. Please include the specific ports you would like to open. Keep in mind that some ports may be restricted due to security policies.

Q: I am unable to create project for reservation customer care genai option 1

A: We recommend checking the steps that are there in watsonx troubleshooting guide: https://www.ibm.com/support/pages/node/7182220

Q: I have reserved an environment through opportunity id and after the reservation I am not able to use its cloud API Key

A: Depending on the selected environment and the purpose of it there are limited capabilities. Please see the runbook for details instruction regarding API key creation. https://www.ibm.com/support/pages/node/7182220

Q: For watsonx.data, we get an error of Permission denied - You do not have the PrivilegeDescribeCollection permission to run the command.

Q: I haven't received the invitation

A: Please see the runbook here on how to check that an email has not been received: https://www.ibm.com/support/pages/node/7159452. Otherwise, further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q: Where can I find the project id, API key and API for LLM access?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: When I try to open an OpenShift URL the server can’t reach the page

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I have been waiting 2 weeks for approval for a Complex Project. In the meantime, how can I build a VM from scratch that is RHEL 7 based and from an ISO? I have had no luck with any reservation to be able to do this

A: VMs can be created using a Template Builder environment, as can be found in the Certified Base Images here: https://techzone.ibm.com/collection/tech-zone-certified-base-images

Q: We have created a Fyre VM stencil which has a stack of demo assets to be used by Tech Sellers. We would like to publish a TechZone VM collection template to be available. Could you share the steps/actions to take to publish this Techzone VM Template based on the Fyre Stencil?

Q: IBM i PowerVM POWER10 LPAR

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I am not using Power VS. I am using IBM i PowerVM POWER10 LPAR

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Please provide the latest AI technology in z/OS.

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: Where can I get an answer email support teams?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Quale envirnmental devo usare per creare un ambiente con watonx assistant e discovery ? Che cosa significa Pre-warmed

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Can I use an API for TechZone?

A: Please see your profile settings to view your API token

Q: how can I upload my demos on tech zone

A: Please see our runbook on creating a collection to get started with contributing content on TechZone: https://www.ibm.com/support/pages/node/7159458

Q: I can't find an access group name under my reservation

FAQ 4-17-2025

Q: What is an always on instance?

A: Always On instance means the environment will stay running until you manually delete or stop it, or until its reservation expires

Q: What is the password for the Admin user?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author. Instructions how to do so can be found here: https://www.ibm.com/support/pages/node/7159385

Q: How can I upload my demos on TechZone?

A: Please see our runbook on creating a collection to get started with contributing content on TechZone: https://www.ibm.com/support/pages/node/7159458

Q: After I got a reservation confirmation page appeared, indicating that the provisioning process has started. After 5 minutes it disappeared.

A: Missing reservations are often an indicator that it has failed. Please see our runbook here to view all reservations: https://www.ibm.com/support/pages/node/7159407

Q: Can I request an emergency extension on my TZ image?

A: Yes, you can ask for an emergency extension, please use our AskTZ for emergency extension. If you longer than was granted, please reach out to TechZone support at https://techzone.ibm.com/support for further reviewal.

Q: I am getting this Oops! It seems you do not have permission to access the page requested.

A: If you are Business Partner and if you are having issue with seeing a page, please make sure that you have the appropriate access. Please check the below runbook on Business partner access: https://www.ibm.com/support/pages/node/7159383

If you are fully onboarded or an IBMer, it means that the page is not currently able to be used.

Q: How to find qradar password for my reservation id?

Q: This is not helpful at all.

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: This was a useless exchange, have not gotten any further on my problem.

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: What can I do by using AI?

A: For questions on AI or inquiries regarding products, please review the product documentation for more information.

Q: Datapower operations dashboard?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: The VPN Config (Wireguard) does not route traffic to the instance

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: can you provide date of release of IBM Business Automation Manager Open Editions Environment 9.2?

A: You can below link to reserve the instance https://techzone.ibm.com/my/reservations/create/67ea99ad473022b1836021ce. For further specifications, please reach out to the author for any inquiries regarding versioning.

Q: Any openshift environment (ROSA) available on AWS for TechZone?

A: Please utilize our Search feature in order to find a reservation that best fits what you are looking for or see the Certified Base Images for available AWS environments.

Q: Can I share the TechZone environment with Customers when they need to do a Risk Assessment like details on the security, data isolation, network, what the data exchange method is, who has access to their data, What language do we have that advises how their data is used?

A: You can share the reservation with users by following runbook

For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Where is TechZone hosted

A: Different environments are hosted on different infrastructures. Please see each environment for more information.

Q: what is the data exchange method from the TechZone environment with a Customer?

A: Please see our runbook here for more information on Customer Data in TechZone: https://www.ibm.com/support/pages/node/7159386

Q: Your reserved environment has failed to provision. Please wait and try again after a few hours or try reserving using a different geography/data center. Reason: 2025-04-09T04:50:15.880Z [ERROR] vertex "fyre_cluster.vm" error: The product group you are trying to deploy to (product_group_id: 66) is over quota. New deployments are not allowed until resource usage is reduced.

A: This error is being caused by an issue with capacity, please try again at a later time or try using a different region if available.

Q: Can I use an API for TechZone?

A: Please see your profile settings to view your API token. For more information on Watsonx APIs, please see our runbook here: https://www.ibm.com/support/pages/node/7182220

Q: Datapower operations dashboard.

Q: I have a business partner (Kyndryl) who tries to instantiate a Cloudabillity L3 environment. This seems to fail due to authority. How can we provision an environment for this person?

Q: I need to reserve this but requires a custom request, how do I raise one?

A: Follow this runbook on how to submit custom request, https://www.ibm.com/support/pages/node/7181591

Q: I need to create a workshop

A: Information on how to schedule a workshop can be found here: https://www.ibm.com/support/pages/node/7159397

Q: End

A: Please select the refresh in the top right corner of this window to start a new session

Q: Password

A: For environment passwords, please see the resources in the collection page. If none are provided or you are unable to find it, please reach out to the content author. Instructions how to do so can be found here: https://www.ibm.com/support/pages/node/7159385

Q: I am looking for a Watsonx collection, environment or Journey - AskTZ should be able to display available options or direct a user on how to find what they need

A: Please utilize our Search feature to find a reservation that best fits what you are looking for or see the Certified Base Images for available environments.

Q: Apptio maintenance

A: For assistance review https://techzone.status.io/ or check #itz-techzone-announcements slack channel for any scheduled TechZone maintenance. Ensure you save important links and credential provided in reservation page during maintenance.

Q: Maintenance

A: For assistance review https://techzone.status.io/ or check #itz-techzone-announcements slack channel for any scheduled maintenance. Ensure you save important links and credential provided in reservation page during maintenance.

is the instance free for IBM baseness partners Do you mean IBM Business Partner? If so, yes, the instance is free for IBM Business Partners. Business Partners will need to be onboarded through Partner Plus (PP). Please contact Partner Plus support Desk www.ibm.com/partnerplus/member for assistance. Please keep in mind that not all environments are enabled for business partners

Q: what is a pre-warmed cluster

Q: One person of my team cannot access to TechZone, may you help me?

A: Yes, we can certainly help with accessing TechZone. Please raise a support ticket with the user ID and reach out to IBM Technology Zone support by creating a support case on our website here: https://techzone.ibm.com/support

Q: what is Front End TZ Portal?

Q: Where can I find the run books

A: You can search our runbooks using ASKTZ or in Drupal

Q: use two different collections using the same network

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: What are the support options for IBMers, Business Partners and Clients?

A: You can view our Support page to see more resources: https://techzone.ibm.com/support

Q: I was not able to provision environment from my collection? it says 2025-04-08T17:25:12.981Z [ERROR] vertex "ibm_is_instance.vm" error: image r014 is in an invalid state

A: We do recommend trying to recreate this first as occasionally environments fail due to minor reasons. If it persists, please reach out to the TechZone Support team: https://techzone.ibm.com/support

Q: Hi, what is the password for aceadmin

Q: I can't reach the links provided and I don't know the login number for the virtual system

A: Please open a support case for more assistance https://techzone.ibm.com/support

Q: What is re-reserve?

A: This is a feature that allows you to reserve the same environment directly from your current reservation.

Q: Need maas360 demo

Q: Where is "Deep Dive for Clients"?

Q: Reservation in scheduled status.

A: Sometimes, environments can take longer to provision. We do recommend trying to create a new reservation as they do occasionally get stuck. If the issue persists, please reach out to the TechZone Support team: https://techzone.ibm.com/support

Q: In the Environment - IBM Cloud Maximo Application Suite 8.11 - Core Only, can I add health, monitor and predict in this environment?

A: Please see the collection overview and resources for more information on how to access and use an environment. If you are unable to find it there, please reach out to the content author.

Q: Why the first link for demo environment is not working today?

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: Where is the password for console

Q: What is the host which we can connect to with VPN username and password?

Q: The IBM API Connect operator isn't starting

A: Please see the collection overview and resources for more information on how to access an environment. If you are unable to find it there, please reach out to the content author

Q: For deployment which environment I need to reserve.

Q: {"error":"server_error","error_description":"The authorization server encountered an unexpected condition that prevented it from fulfilling the request.","state":"2c3f7174"}

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Can I make a reservation?

A: Please see our runbook here on how to make a reservation: https://www.ibm.com/support/pages/how-create-reservation-techzone

Q: Instructions for reservation extension

A: To see how to extend your environment, please see our runbook here: https://www.ibm.com/support/pages/node/7159443

Q: Where can I find a demo script for predict?

Q: This environment is provided solely for the purposes of demonstrating the scripted use cases and not for building your own demo. where are the scripted use cases?

Q: How do I solve this error: Secure Connection Failed An error occurred during a connection to cpd-cpd.apps.67e0045b68bccfc35cf1ae6f.am1.techzone.ibm.com. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

A: Open a support case for more assistance https://techzone.ibm.com/support

Q: Why is my OCP cluster is in failed state when all the VMs are in running state?

A: OCP Clusters can fail for many reasons including but not limited to capacity, not enough available IPs, and internal errors. Even if all the VMs are "running", there may be something that would not allow for a fully operational cluster, thus failing the provisioning.

Q: I shared a TechZone image with a third party but he is unable to see IBM Cloud resources

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I can't find an access group name under my reservation

A: For further reviewal, a support case will need to be submitted through our Support page at https://techzone.ibm.com/support.

Q: I need an image containing watsonx ai runtime, watsonx assistant

A: We have many available watsonx options on our base images that can including AI, Assistant, and more. Please be sure to check this out for your use-case!

Q: Are there any know issues to deploy cp4d 5.1 with watsonx orchestrate using the TechZone deployer?

A: There are currently no known issues regarding this

Q: I select an environment for testing purpose of watsonx assistant, and I get a different Cloud Account. I received this one: ITZ-WATSONX-3 and we create an mvp in this one: ITZ-WATSONX-33. Can you help us?

A: For further assistance, please clarify your question further with your reservation ID or view our Support page to see more resources: https://techzone.ibm.com/support

Q: In a watsonx code assistant for z velocity pilot the explain function return the following error: Incomplete explanation The explanation was interrupted because the output has exceeded the maximum length.

A: It looks like your issue has to do with the product WCA4z rather than ITZ. How the product works is out of our scope, so I recommend reaching out to the WCA4z support team by going to https://www.ibm.com/mysupport/s/createrecord/NewCase?language=en_US and selecting WCA4z as the product!

Q: I am a developer, I want to get more wastonx llm tokens.

A: TechZone does not have limits on token usage. Please make sure that you are using the provided services through your reservation or view our troubleshooting guide here: https://www.ibm.com/support/pages/node/7182220

Q: Someone told me that I can create a TechZone instance, then I am able to have more tokens or will not limited by tokens

Q: I am unable to access the instance

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Hello, I am required to have two AIX LPARs on the same Subnet for Training Purposes. How do I ensure what is Provisioned is in the same subnet?

A: Please open a support ticket so both reservations can be put under same subnet. Please know that they must be in a scheduled or provisioning state in order to add them in same network.

Q: In TechZone (IBM i PowerVM POWER10 LPAR) - how to enable port for external access? I installed MQ, and need to port both 1414 and 9443 for MQ and MQ console traffic respectively.

Q: How do I check the status of my support case

A: "Go to the IBM support link here https://www.ibm.com/mysupport/s/my-cases?language=en_US

Click on ""Status of Open Cases"".

You will see a list of all your open cases.

Select the specific case you want to check.

The case details will include the current status of your case.

Please note that you'll need your case number to access the specific case details. If you don't have it, you can use the search function on the "Status of Open Cases" page to find your case using other identifying information"

Q: How can I get support?

A: The TechZone Support team can be reached at our Support page here: https://techzone.ibm.com/support

Q: What is the BESTFITCSA function in z/OS and explained how to set it?

Q: How do I check the status of my support case

A: "Go to the IBM support link here https://www.ibm.com/mysupport/s/my-cases?language=en_US

Click on ""Status of Open Cases"".

You will see a list of all your open cases.

Select the specific case you want to check.

The case details will include the current status of your case.

Q: I need an infrastructure specialist

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: お客様情報の取り扱いに関するガイドラインを教えてください。

A: Provide problem description in English to better understand issue

Q: z/OS

Q: Envizi log in

Q: I got a page: Application is not available

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

FAQ 4-24

Q: What’s your capability?

A. To learn more about TechZone, please see our site https://w3.ibm.com/w3publisher/techzone-hub

Q: Is there any way to automate the TechZone provisioning of a specific pattern?

A: For further integration, please review https://api.techzone.ibm.com/swagger/ or this https://github.com/cloud-native-toolkit/itzcli but there is no current automations on TechZone directly. To see more features added, please fill out an enhancement request at https://itz-enhancements.ideas.aha.io/portal_session/new

Q: How can I access TechZone collections?

A: Please see our runbook on collections here: https://www.ibm.com/support/pages/node/7159458

Q: Delete reservation

A: Log in to the portal using your IBM id click on "My reservations."

From the list of your reservation - find the reservation that you wish to delete and Click on the 3 vertical dots, then select "delete" then Confirm your action by entering the value shown in bold (you can select the copy icon to copy and paste) and selecting delete will automatically delete the reservation.

Please refer to this document for guidance, https://www.ibm.com/support/pages/node/7159438

Q: I want to delete a reservation in My TechZone. What is the value that should be entered before deleting and where I can find it

A: Log in to the portal using your IBM id click on "My reservations."

From the list of your reservation - find the reservation that you wish to delete and Click on the 3 vertical dots, then select "delete" then Confirm your action by entering the value shown in bold (you can select the copy icon to copy and paste) and selecting delete will automatically delete the reservation.

Please refer to this document for guidance, https://www.ibm.com/support/pages/node/7159438

Q: What is a Certified Platform Reservation?

A: You may be referring to our Certified Base Images, which is a set of environments that are created, maintained, and certified by the TechZone team! These are our most recommended environments in TechZone since they will be the most stable and supported instances.

Q: Is there any way to have customers / partners access these guides? https://cp4d-outcomes.techzone.ibm.com/l4-pox/watsonx-governance

A: All the content on the IBM Data and AI Live Demos website is available to internal IBMers and Business Partners only. Users must authenticate through w3 with a valid IBM Id. It is not for client consumption.

Q: Is there any GDP always-on environment available? without the need to reserve? it is for internal IBM use

A: Currently, all environments need a reservation and we recommend using our Search feature in order to find an environment that fits your needs.

Q: Can a customer upload data in pilot?

A: Yes! Pilot reservations support the upload of customer data, but this is only if the environment is set up to allow customer data during reservation creation.

Please see here for more information on how client data is used in TechZone: https://www.ibm.com/support/pages/node/7159386

Q: My reservation failed to provision. what should I do now?

Q: I am not able to deploy an environment for the 16.1.0 version of cloud pak for integration. Always get an error. often this error is that the number of master nodes is not valid, but there is no place to set that value.

A: For further reviewal, a support case will need to be submitted through our Support page at https://techzone.ibm.com/support. Please include the specific error you are receiving and the steps you are taking to get to this point.

Q: This reservation beat and had a progress of a project, is there any way to recover it?

A: Currently, environments that have been deleted cannot be restored or recovered.

Q: I need the standard plan of Watsonx instead of the essential plan

A: You can use the search filter and can find the required environment if you still need any requirements, we recommend opening a Custom Request.

Q: I am having an issue reserving an environment & Environment Name of: Agentic AI watsonx Orchestrate essentials bundle - IBMID login through the collection URL: https://techzone.ibm.com/collection/67d1edfa2aa18c25d43edb04 - my status keeps on showing as Failed after correctly inputting the necessary information on the reservation page.

Q: I received this : data.vsphere_virtual_machine.vm_template (expand)" error: error fetching virtual machine: vm 'itz-na3-wdc06/templates/’ not found Collection:

A: This error means that the template you are trying to provision does not exist in the region this reservation was sent to. Please reach out to the Support team for assistance with migrating this to the correct region or reach out to the author who can assist with opening a case as well

Q: Live agent support

A: If you require live agent support, you can request it by creating a support case via the link: https://ibmsf.my.site.com/ibminternalproducts/s/createrecord/NewCase?language=en_US

Q: Is there a slack channel for TechZone support?

A: No, we don't have a Slack channel for support. For assistance, please contact the TechZone Support team by creating a support request. You can do so by clicking https://ibmsf.my.site.com/ibminternalproducts/s/createrecord/NewCase?language=en_US.

Q: FlashSystem and PBHA

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: My reservation is unreachable

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I’d like to know why I got the message: Oops! It seems you do not have permission to access the page requested.

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Is there a human I can speak with?

A. Yes, you can communicate through webcase or email with our support agent. Please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Add to calendar

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Connect to agent

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. Deletion of my account

A. If you want to delete your account, please reach out the IBM Technology Zone support team (https://techzone.ibm.com/support). If you want to delete the reservation, please use this run book to delete reservation: https://www.ibm.com/support/pages/node/7159438

Q. IBM watsonx Code Assistant instance associated with your Model Id has been deleted. Please contact your administrator.

A. Please confirm that your environment is still active. If it is, please raise a support ticket on this at https://techzone.ibm.com/support.

Q. Help me.

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Dear Team, I want to make a reservation using the opportunity number that has been awarded. We need to implement some use cases and show them to the client. The system is not allowing to make a reservation for the opportunity number that has been awarded

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. my Instana environment doesn't work correctly.

A. Please see the collection overview and resources for more information on how to use an environment. If this does not assist, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. One step closer to secure governance Complete the initial setup of watsonx.governance. Contact your administrator to complete this task. Required privileges: Service: All IAM Account Management Services Platform Access Roles: Viewer, Operator, Editor, Administrator

All permissions are currently granted at the time of provisioning. If you believe that any Access Roles are missing that should be granted with the environment, please reach out to IBM Tech Zone support team. (https://techzone.ibm.com/support)

Q. Can I have two reservations of the same service?

A. Yes, you can reserve two reservations of the same service.

Q. I shared a TechZone image with a third party, but he is unable to see IBM Cloud resources

A. If a user has not accepted the cloud invite, they will not be able to view the resources. If they have accepted the cloud invite, then please raise support ticket on this at https://techzone.ibm.com/support

Q. Where is the qradar password?

A. For more information on credentials, please see our runbook here: https://www.ibm.com/support/pages/node/7231768.

Q. How do I create a watsonx API key on TechZone?

A. If you are using use of API Key with your student ID, please open the project settings under Access Control then Click the Add Collaborators button and select Add Access Group. Search for the Access Group name (you can find your access group name under environment on your reservation page). Select the access group and import it as admin. Please check this run book for more information. https://www.ibm.com/support/pages/node/7182220#_How_to_use

Q. service-now

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. trace': '48080a6663c2ad1', 'errors': [{'code': 'score_processing_failure', 'message': '<_InactiveRpcError of RPC that terminated with:\n\tstatus = StatusCode.UNAUTHENTICATED\n\tdetails = …

A. please reach out the IBM Technology Zone support team (https://techzone.ibm.com/support).

Q. why my reservation is in scheduled state?

A. Your reservation might be stuck in the "Scheduled" state. This can occur occasionally, and we request that you please recreate this or reach out to TechZone Support at (https://techzone.ibm.com/support).

Q. I have a reservation that is still provisioning. The other day I also had one that was provisioning for a long time before failing, is there an issue with reservations I should be aware of?

A. We do recommend trying to recreate this first as occasionally environments fail due to minor reasons. If it persists, please reach out to the TechZone Support team: https://techzone.ibm.com/support

Q. Not able to connect into my reservation LPAR.

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Where can I find the most recent environment with IBM process mining and which version of this product is deployed there?

A. IBM Technology Zone hosts many environments, please utilize our Search feature to find a reservation that best fits what you are looking for or see the Certified Base Images for available environments.

Q. Hello

A. We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q. the privacy statement icon is on my way to click the consent. how to get around this?

A. Please switch to a private session to make it visible or try zooming out on your page. If there is still an issue, please reach out to TechZone Support with a screenshot of what you are referring to at https://techzone.ibm.com/support

Q. Ansible lightspeed model id

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. When does IMS mACB function become mandatory?

A. IBM Technology Zone hosts many environments, so please reach out to the content author or navigate to the collection from which you reserved the environment from for step-by-step guidance on how to access the environment they contributed and details on how to perform the demonstration with the environment. For detailed instructions, refer to this document on how to view the content collection and/or get in touch with the content author for access-related questions.

Q. What is IMS in z/OS?

A. For this inquiry, please see the product documentation.

Q. How to get a reservation

A. Please see our runbook here on how to create a reservation: https://www.ibm.com/support/pages/node/7230960

Q. I can't access the learn it material

Q. I do not see the option on workshop

A. If a workshop option is not available, please reach out to TechZone support to find more on whether a workshop can be created for a specific environment.

Q. I do not see the option of reserve for workshop while reserving an environment

A. If a workshop option is not available, please reach out to TechZone support to find more on whether a workshop can be created for a specific environment.
Q. Need to change dates on workshop reservation

A. To make changes to an approved workshop, please reach out to TechZone support at https://techzone.ibm.com/support

Q. Can you share the URL from where I can request the environment for the workshop?

A. If a workshop option is not available, please reach out to TechZone support to find more on whether a workshop can be created for a specific environment.

Q. Some of the features for my reservation is not working.

A. Please open a case to support and share the all the details where you are facing the issue team will assist you further

Q. GitHub issue page (https://github.ibm.com/ITZ/TechX-24-Barcelona/issues) is not available

A. Please open a case to support and share the all the details where you are facing the issue team will assist you further

Q. My Instana environment doesn't work correctly, Robot Shop is not working

Q. What is default credentials for this Cognos Analytics reservation?

A. For more information on credentials, please see our runbook here: https://www.ibm.com/support/pages/node/7231768.

Q. How do I login?

A. A. For more information on credentials, please see our runbook here: https://www.ibm.com/support/pages/node/7231768.

Q. How do i extend my session on TechZone beyond one

A. If you have a extend limit you can use the askTZ to extend the reservation or you can check the runbook to extend it. Please see our runbook here on how to use extensions further: https://www.ibm.com/support/pages/node/7159443

Q. Extend TechZone Reservation

A. Please see our runbook here on how to use extensions further: https://www.ibm.com/support/pages/node/7159443

Q. How to get a reseravation

A. Please see our runbook here on how to create a reservation: https://www.ibm.com/support/pages/node/7230960

Q. How to add a new demo?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. I have a question about Tech Zone's stance regarding reach-out to external (over Internet) customer systems (non-production with all necessary IBM/customer agreements in place). We're considering a Proof of Concept environment on Tech Zone with the customer being able to access it, but with that environment also being able to access non-production (and permissioned) systems at the customer for data purposes (once again, with appropriate agreements in place). Is such a thing (the reach-out) allowed per Tech Zone?

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Can you delete my account because i want to register again with the same email but with different permissions?

For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. Is there any restriction to share TechZone environment to Business partners?

A. There are no restrictions to share the reservation with Business partners.

Q. I'm getting this error page We can’t log you in because of the following error. Bad_Start_Url: startURL was not a relative path or contained invalid characters

A. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. How is data from a reserved TechZone environment erased at the end?

A. Environments and their data are automatically deleted upon expiration.

Q. What IBM OpenPages environments can I reserve?

A: Please utilize our Search feature in order to find a reservation that best fits what you are looking for or see the Certified Base Images for available environments.

Q. show me the most recent ibm process mining environment

Q. I cannot access my EMEA Showcase reservation - I didn't receive the "Join Account" mail as I did previously. It is the second time I successfully provisioned the environment without receiving the mail and so without being able to access the IBM Cloud account.

A. For issues with an invite, please reach out to TechZone support at https://techzone.ibm.com/support

Q. I had a reservation, and I did not get any email that it was going to be deleted. Now the reservation is deleted.

A. You will receive the 3 mails before 72 hours, 48 hours and 24 hours, please check your spam folder as well.

Q. Hardened Windows Server 2022 Standard remote desktop access

A. For additional information on how to use your reservation, please check the collection page and the resources there for more information on environment specific details.

Q. Remote access to Hardened Windows Server 2022 Standard

A. For additional information on how to use your reservation, please check the collection page and the resources there for more information on environment specific details.

Q. I want a custom windows environment built with 8 vcpus and 64 gib memory

A. If no environment is available that contains what you are searching for, please create a Custom Request. More on this can be found here: https://www.ibm.com/support/pages/node/7181591

Q. Show me steps to request a custom windows environment built with 8 vcpus and 64 gib memory

A. If no environment is available that contains what you are searching for, please create a Custom Request. More on this can be found here: https://www.ibm.com/support/pages/node/7181591

Q. How to access MAS from tech zone. MY environment is ready

A. To find your reservation, please see our runbook here: https://www.ibm.com/support/pages/node/7159407. For additional information on how to use your reservation, please check the collection page and the resources there for more information on environment specific details.
Q: Issue running watsonx.ai environment, error- "No watsonx.ai Runtime service detected"

A. Please associate your service with the COS instance that was provided with your reservation. For more information on how to set up your Watsonx reservation, please see https://www.ibm.com/support/pages/node/7182220

Q. Which ports are open on IBM Cloud VM?

A. Please see your reservation details for more information or reach out to TechZone Support at https://techzone.ibm.com/support.

Q. running watsonx.ai I get this error with now further explanation ❌ LLM Call Failed │ │ Error: litellm.InternalServerError: watsonxException - │ │ {"errors":[{"code":"downstream_request_failed","message":"Downstream vllm request failed: Internal Server │ │ Error","more_info":"https://cloud.ibm.com/apidocs/watsonx-ai"}],"trace":"2c0378b77dabaf9d902565b7561b90d3","s │ │ tatus_code":500} │ │

A. Please see Watsonx documentation for more information on this error or reach out to TechZone Support at https://techzone.ibm.com/support.

Q. Unable to add collaborators in project

A. To add collaborators to an environment, please see our watsonx troubleshooting guide at https://www.ibm.com/support/pages/node/7182220

Q. Action Required: TechZone has successfully initiated vm transfer - you will need to accept the transfer for the environment to be available (there will be no other notification). If you do not accept the invite, you cannot access the environment. Invite expires 48 hours after it has been sent. I did not receive any invite

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. How do I know the contact author of Velocity Pilot Watson Code Assistant for Z

A. You can find the content author details in the Collection Overview page or you can follow the below runbook to find the details https://www.ibm.com/support/pages/node/7159385

Q. Can I add services to a reserved cloud account?

A. It depends on the environment and what are limited by the permissions granted. We also do not provide further support for it

Q. Is it possible to add additional services to a reserved environment?

A. Currently, the services that are provided are what is allowed. For additional services, please see if an environment exists that contains this already or open a Custom Request. More on this can be found here: https://www.ibm.com/support/pages/node/7181591

Q. How do I know watsonx.ai is available in south Africa AWS region

A. When reserving a reservation, you will find the regions that the watsonx.ai is available in a drop down list. Please use the region that is nearest to your physical location.

Q. i need to reserve a watsonx.ai/.governance SaaS. How can i go about doing that or can you do it for me?

A: In order to create a reservation, please see our runbook here: https://www.ibm.com/support/pages/node/7230960

Q: Virtual machine list is not loading

A. please reach out the IBM Technology Zone support team (https://techzone.ibm.com/support).

Q. I am not able to deploy an environment for the 16.1.0 version of cloud pak for integration. Always get an error. often this error is that the number of master nodes is not valid, but there is no place to set that value.

A. Further assistance can be reached by starting at our Support page here: https://techzone.ibm.com/support

Q. 2- If no to 1, could anyone please help us to resolve the error of "Error: copying system image from manifest list: writing blob: adding layer with blob "sha256:e07018a9d"/""/"sha256:21f3110929a": unpacking failed (error: exit status 1; output: open /usr/lib64/httpd/modules/mod_buffer.so: no space left on device)" in using env "OpenShift Cluster (VMware on IBM Cloud) - UPI - Public" ?

A. The error means you are out of space on that disk.

Q. the integration-admin account for Redhat openshift was not working when I tried to login to my CP4I UI platform, I then deleted it but im not sure how to create a new admin account

A. A new reservation will need to be provisioned for further access
Q: Is that valid for POWER10?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q. How can I get HMC IP address?

A. You can find it in the reservation details, if you require more assistance open a support case https://techzone.ibm.com/support
Q. Can I get access to a GCP environment to use Google Chat?

A. If no environment is available that contains what you are searching for, please create a Custom Request. More on this can be found here: https://www.ibm.com/support/pages/node/7181591

Q. access to Google Cloud Platform

A. If no environment is available that contains what you are searching for, please create a Custom Request. More on this can be found here: https://www.ibm.com/support/pages/node/7181591

Q. DB2 permission must be granted explicitly

A. open a support case for more assistance https://techzone.ibm.com/support
Q: Do you have any DB@ sizing information?

A: For further assistance, please clarify your question further, view our Support page to see more resources at https://techzone.ibm.com/support, or view DB2 documentation for more information.

Q. RDM

We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q. access to workday

A. Please see the W3 site for more information on this.

Q: How to choose a different data center?

A: You can find the datacenters in the dropdown while selecting regions in the reservation form at the time of reserving.

Q: How to create images?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: IBM spyre

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: Do you have info about IBM spyre?

A: Please check the IBM spyre product page to know more about it

Q: How to Create Reservation?

A: Please see our runbook here on how to create a reservation: https://www.ibm.com/support/pages/node/7230960

Q: I have reservation for Virtual Machine and not able to find the login details.

A: For more information on credentials, please see the runbook here: https://www.ibm.com/support/pages/node/7231768

Q: I am trying to complete the above course and have followed the instructions here: 2. Onboarding Automation - Demo prep and script [CP4BA-L3] to create an environment. I have reserved an environment in the IBM Technology Zone (the purpose I selected was Education), but when I go to RUN and press on the option Business Automations I get the message : You don't have any applications yet. Ask your manager to give you access to one or more applications

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Not able to connect into my reservation LPAR.

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: Do we have any Instana SaaS image for a PoC? I want to use that image to deploy an agent to Openshift cluster.

Q: For CSMs, we used to use gainsight IDs to request environments. Now we are using ISC. When will Techzone be changed to allow us to enter deployment plan IDs from ISC? I know that we can use opportunity IDs, but if the opp is in a WON state, they are not valid.

A: To submit an enhancement request, please submit one at https://itz-enhancements.ideas.aha.io/portal_session/new. For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: How can I add another person as my workshop instructor

A: To add another person, please see the workshop request form and add them there. If the workshop has already been approved, please reach out to Support with the second instructor's email so they can be added

Q: What is the support model for beta environments?

A: Please see our site here for more information: https://w3.ibm.com/w3publisher/techzone-hub/user-experience-corner/uxr

Q: Can I escalate my reservation?

A: To extend a reservation, please see https://www.ibm.com/support/pages/node/7159443. To reach a support agent, please see our Support page for more information on how to do this.

Q: What is required for a playback?

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: Which collection that has an QRadar NDR environment?

A: Please utilize our Search feature with the information you have you will find the collection

Q: Do you have a suggestion for which QRadar environment has an NDR component?

A: Please utilize our Search feature to find a reservation that best fits what you are looking for or see the Certified Base Images for available environments. for more details please check: https://www.ibm.com/support/pages/node/7159484

Q: I would like to reserve IBM Fusion Demo, but I cannot see it.

Q: Backup environment

A: We are unable to provide a response at this time. More information is needed to better understand your request please open a case with support.

Q: My reservations indicate a problem and I need to go to 'Resources' section to configure. Where is 'Resources' section?

Q: Got message of "Action Required: Techzone has successfully initiated vm transfer - you will need to accept the transfer for the environment to be available (there will be no other notification). If you do not accept the invite you cannot access the environment. Invite expires 48 hours after it has been sent."

A: If this message was received, that means that someone is attempting to transfer an environment to you, and it must be accepted within a certain time-frame.

Q: What is the IBM data management policy when using a reserved TechZone environment?

A: We are unable to provide a response at this time. More information is needed to better understand your request please open a case with support.

Q: How long do the provisioning usually take?

A: Depending on the type of environment that is selected, anytime within 30 minutes to 3 hours is considered a normal time frame.

Q: Remove someone from a reservation.

A: A share of a reservation cannot be reversed. If they have certain access to your projects or VMs that you would like revoked, please have them delete the reservation.

Q: SSH key not working

A: Please check that the command to connect is correct and if there are further issues, please reach out to TechZone support for further investigation

Q: What do I do if my session times out?

A: Please refresh your window and try connecting again.

Q: How do I fix error CSIAC5138E Only entitled users can single sign-on to the application. You must request for application access

A: Please reach out to TechZone support for further investigation at https://techzone.ibm.com/support

Q: Check the status of workshop.

A: Please see the instructor page for more information on the status of your workshop. For more information on this, please see our runbook here: https://www.ibm.com/support/pages/node/7159392

Q: I need your assistance with a TZ environment I reserved for the Guardium lab. The reservation successfully created three VMs, but I’m only able to see the IP address for one of them. The other two VMs do not show any IP information. Could you please guide me on how I can find the IP addresses for the remaining VMs to connect to them?

A: Please open a support Ticket, support team will check further

Q: We are sharing the same template for a few lab sessions. Do I need reserve all three VMs as the template will be the same?

A: Please use our share feature to grant others access to your environment.

Q: watsonx Assistant Starter Kit

A: We are unable to provide a response currently. More information is needed to better understand your request please open a case with support.

Q: How is data stored in a watsonx TechZone instance

A: Please reach out to IBM Cloud for more information on watsonx data usage. If you are unable reach IBM Cloud, please reach out to TechZone support to be granted access.

Q: when I was monitoring a techzone instance "2784064 - itz-watsonx-8" for watsonx Code Assist the "Total tokens consumed" went to 0 when it was previously over 20,000. PLease answer: 1. Why did that happen? 2. Are there any logs that can be examined for this? If there is provide clear instructions on how to access those logs if they cannot be sent to me via email at 3. Is there a way to prevent this problem from happening in the future?

A: Please make sure that the services that are provisioned with the environment are being used as there are no current token limits in TechZone

Q: What is the pricing for Watsonx pricing?

A: Currently, all costs associated with an environment are absorbed by TechZone. If specifics are still needed though, please reach out to IBM Cloud Support.

Q: How do I create a new login for cloud pak for data with ldap?

A: This question would be better answered by the CP4D product team. Feel free to reach out to them via their Slack channel: #cp4data-tech

Q: how to change password of fyre 2 VM

A: Please open a Support ticket for further assistance with this.

Q: Connect to agent.

A: Navigate to https://techzone.ibm.com/support. to connect to agent, click on 'open a case' provide reservation ID and relevant information to review issue.

Q: Unable to access default inventory for ai use cases

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: my reservation id 680f3fae07e6fa9cb0e82576 failed with this error - vertex "null_resource.invite_user" error: local-exec provisioner error

A: For further assistance, you will need to open a case with our Support team so that this error can be further investigated: https://techzone.ibm.com/support

Q: customers

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: What is IBM?

A: Please see IBM’s site for more information: https://www.ibm.com/us-en

Q: Please give me the legal one-pager to send to client before working with their data.

A: To see more on client data, please see our runbook here: https://www.ibm.com/support/pages/node/7159386

Q: Who can I contact in IBM for legal doc?

A: At this time, we are only able to provide support for the TechZone product.

Q: How do I access TechZone using SSL VPN?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: SSL VPN

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: What is intelligent document processing?

A: We are unable to provide a response currently. More information is needed to better understand your request, please open a case with support.

Q: What is the technology pattern for CP4BA?

A: For further assistance, please clarify your question further or view our Support page to see more resources: https://techzone.ibm.com/support

Q: I'm looking for resources that contain CP4D

A: To find resources related to CP4D (Cloud Pak for Data), you can visit the IBM Technology Zone at https://techzone.ibm.com/collection/tech-zone-certified-base-images/journey-cp4d-pre-installed-environments. Here, you'll find a brief outline on how to locate the CP4D resources.

Q: How do you add a iso to a VIOS media library?

A: To add a iso to a VIOS media library, visit https://www.ibm.com/support/pages/how-configure-vios-media-repositoryvirtual-media-library-ex-aix-installrestore

Q: When setting up a PowerVC server what is a node the setup is referring to, when it asks for the node ip?

A: I believe the node or nodes they refer to are the OS. So in this question it would be the node ip is the OS ip the PowerVC is being installed on.

Q: How do you open a IBM support ticket for a storage hardware issue?

A: Navigate to https://www.ibm.com/mysupport and select Open a case. Fill out the required fields and provide a short description of the problem and click submit case. An email with the case number will also be sent.

Q: What are the password guidelines when changing passwords in my reservation?

A: The following is from "End User Security Policies in IBM Technology Zone" : https://techzone.ibm.com/terms/securitypolicy
---

Password Complexity:

Users must change any passwords issued by Technology Zone and should:

Must be at least 15 characters in length
Must contain characters from 3 of the following 4 categories (uppercase, lowercase, number, symbol)
Must be changed at least once every 90 days
Have a minimum password age of 1 day
May not be reused until after at least 24 iterations

Q: It is possible to reserve an FS7200?
A: Go to resesrve FS7200 - https://techzone.ibm.com/search?VisibilityFilter=%5B%22IBMers%22%5D&StatusFilter=%5B%22Active%22%2C%22Enabled%22%5D&searchbox=%22FS7200%22

Q: How can I provision an openshift cluster on PowerVS with DB2 or How can I deploy an openshift cluster on techzone with DB2?
A: To deploy an OpenShift cluster on TechZone with DB2, you would typically use the TechZone Deployer, which is a tool that automates the setup of an OpenShift cluster with various IBM products pre-installed, including OpenShift Data Foundation and Red Hat OpenShift Pipelines. However, the specific steps for deploying DB2 might vary depending on the exact version and configuration.
Here's a general guideline:

Create a reservation using the TechZone Deployer. This will provision an OpenShift cluster with necessary components pre-installed.
After the cluster is successfully provisioned, you can start a pipeline that installs DB2. If DB2 was defined in your reservation, a pipeline for its installation might have already been initiated.
If the pipeline fails, record the error message and try restarting the pipeline. You can do this through the OpenShift console:
- Log into the cluster and navigate to the "Pipelines" section from the left side menu.
- Click on the "Pipelines" section to view the list of pipelines.
- If you don't see any pipelines, ensure you're in the correct project. You can change the project at the top of the screen to "All Projects".
- Find the failed pipeline, click on the three dots on the right side, and select "Rerun".
If re-running the pipeline doesn't resolve the issue, you'll need to create a support case. In the "Help" section of the IBM Technology Zone, you'll find information on how to create a support case. Be sure to include the name of the pipeline and any error messages you encountered.
If the problem is related to the cluster itself (like issues with storage or node specifications), you should also create a support case. If you're having trouble with demos or scripts from outside the IBM Technology Zone, reach out to the owners of those resources. They may be better equipped to assist with issues related to their specific content.
Remember, the TechZone Deployer is just one part of the reservation deployment process. If you encounter persistent issues, it's often most efficient to contact the appropriate support team with detailed information about your problem.
Please note that the exact steps might differ based on the specific versions of the software and the precise configuration of your environment. Always refer to the official IBM documentation for the most accurate and up-to-date instructions.

Q: Where can I find compliance guidance for IT Security Standard (ITSS)?
A: Please visit IBM Corporate Policy ITSS Security Standard (ITSS)) - https://pages.github.ibm.com/ciso-psg/main/standards/itss.html

Q: How can I find a collection to create a openshift single node?
A: Use the following link to reserve https://techzone.ibm.com/search?VisibilityFilter=%5B%22IBMers%22%5D&StatusFilter=%5B%22Active%22%2C%22Enabled%22%5D&searchbox=%22Single+Node+OpenShift+Cluster%22

Q. How can I add Worker Nodes to an existing OpenShift cluster?
A. Here are the steps:

Log into the OCP console as an admin.
Navigate to Compute and select MachineSets.
You should see three machinesets, each configured for a separate zone.
Edit the number of machines for each machineset. Increase the number by a third of the total number of machines you want to add.
Under Desired count, click the edit icon (pencil) to modify the number of machines.
In the popup editor, increase the desired machine count appropriately and click Save.
Repeat these steps for each machineset.

For any inquiries or support related to this process, please reach out to the team by creating a support case at https://ibmsf.my.site.com/ibminternalproducts/s/createrecord/NewCase?language=en_US.

Please note that these instructions are for adding worker nodes to an existing OpenShift cluster, not for creating a single-node OpenShift cluster within a specific collection. For creating a single-node OpenShift cluster, you would typically use the OpenShift installer with specific parameters, which is not covered in these documents.

Q: What versions of Watson AI are available?
A. The Watsonx.ai service includes features such as the watsonx.ai flows engine for connecting to https://watzen.ibm.stepzen.com/, and it's model-agnostic, meaning it can facilitate contributions to various Large Language Models (LLMs). The Watsonx Custom Model, on the other hand, is used for deploying custom models, but currently, there are limitations due to the unavailability of GPU capabilities.

Q: How do you check what your swap size should be when installing a new Red Hat VM?
A: Visit https://access.redhat.com/solutions/15244 for more details.

Q: How do I get started with TechZone onboarding?
A: To get started with TechZone onboarding, you need to navigate to the TechZone Hub page for either IBMers or Business Partners. Here are the links:

Q:What is the command to delete a user in AIX
A: userdel https://www.ibm.com/docs/en/aix/7.3.0?topic=u-userdel-command

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Component:
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Software version:
All Versions

Document number:
7186020

Modified date:
07 July 2025

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IBM Support

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