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IBM Platinum Experience
A premium partnership with your needs at the center of your IBM Software experience.
Feature Preview · July 15, 2026
IBM Platinum Experience — patching assistance as a service
Strengthen business resilience through stronger maintenance practice.
Lower unplanned downtime risk
Patching Assistance as a Service continuously monitors and helps prioritize Known Issues (APAR), critical vulnerabilities and software currency issues for IBM Software products, advising customers on addressing known risks before they can contribute to business-impacting incidents.
Faster, lower-risk patch delivery
IBM Platinum team provides seamless coordination across stakeholders to achieve streamlined decision-making, build improved workflows and execution readiness, for more predictable outcomes.
Greater deployment confidence
Patching Assistance as a Service helps clients execute upgrades and patches more efficiently by providing coordinated remediation and testing support across distributed and Z software environments.
Faster, more efficient remediation with IBM Concert
Patching Assistance as a Service leverages IBM Concert for prioritization and patch deployment, reducing manual effort and improving operational efficiency via Concert workflows.
Measurable outcomes & reporting
Patching Assistance as a Service provides operational metrics to help track remediation progress, Mean Time to Patch (MTTP), and continuous improvement recommendations.
Your IBM investment. Working specifically for you.
You are navigating increasingly complex, rapidly evolving technology environments. You expect your software partners to take a more holistic and proactive role in how solutions are designed, integrated, and supported. Platinum Experience addresses this by bringing together the full breadth of all IBM Software teams around your specific needs — combining reactive support with proactive engagement, early risk identification, and continuous guidance. This approach helps anticipate challenges before they arise, driving greater predictability, reducing risk, and improving overall operational performance for all stakeholders. Because peace of mind comes from predictability.
Engagement · Advocacy · Expertise · Predictability
Every second counts
Downtime isn't just inconvenient – it's costly. IBM Platinum Experience turns that risk into a strategic advantage: experts who act before issues reach you, and IBM's fastest response when they do.
IBM, on your terms.
Whether you're looking to minimize risk, maximize uptime, or empower your IT team – IBM Platinum Experience delivers the confidence and reliability your organization needs to thrive.
What Platinum offers
Efficiency
When IBMers across multiple teams know your business inside out, things get done — fast. Even your most complex, mission-critical challenges meet their match.
Advocacy
Your Platinum Experience Advocate doesn't just open doors — they walk through them with you. From product architects to development teams, the right IBM experts are always in your corner.
Insight
The more IBM knows about your world, the better IBM performs in it. Your challenges, your strategies, your goals — we learn them, so we can align everything we do to what actually matters to you.
The Platinum difference
Peace of mind comes from predictability.
Always-on visibility
Five critical endpoints. Monitored around the clock by IBM Instana. Your team gets real-time awareness of potential incidents – so you stay ahead of problems, not just ahead of the queue.
Always prepared, never caught off guard
Your business milestones don't wait. Neither does IBM Platinum Experience. Periodic business reviews and dedicated event readiness planning mean IBM's focus is always aligned to what's coming next for you.
Proactive, not reactive
Security vulnerabilities don't announce themselves. With IBM Concert, your security and resiliency posture gets AI-driven visibility and actionable reports – so risks are addressed before they reach your operations.
Prerequisites for IBM Platinum Experience
Built for organizations running IBM Software at scale. IBM Platinum Experience includes all IBM Distributed Software to which you are entitled or subscribed – now and as your portfolio grows. Review special terms and conditions
Active IBM Subscription & Support (S&S) for IBM programs governed by Passport Advantage.
Cloud Service Subscription for IBM Cloud Services governed by Cloud Service Agreement.
Active IBM Subscription & Support (S&S) for IBM appliance components governed by Passport Advantage.
For IBM programs that run on IBM zOS – Active Proactive Support for Z.
Ready to make IBM work specifically for you?
Your organization requires predictable results. IBM Platinum Experience delivers exactly that – the confidence, the reliability, and the peace of mind to keep moving forward together.
