Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for May June 2024.
In these bi-monthly newsletters we are sharing a selection of our high value content, recent updates, and any information you might missed. It is hosted here with external links within the blog so have a read.
Content
IBM Monitoring Documentation |
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Link to ITM Support Chatbot Section Link to IBM New Support Offerings Section Link to IBM Tivoli Monitoring Updates Section Link to ITCAM For Transactions Updates Section Link to CP4MCM / ITCAM for xxx Updates Section Link to End of Support Section Link to Java Expired Certificates Section Link to IBM Data Exchange and Secure File Transfer connections Section Link to IBM System Requirement and Prerequisite Reports Section |
Hello and Welcome to the May June 2024 NewsletterHere are the updates we have for you for the months of May and June. ITM Monitoring Archive 2020 - 2023 https://www.ibm.com/support/pages/node/7111788 ITM Monitoring Archive 2024 https://www.ibm.com/support/pages/node/7158529 Netcool Newsletter https://www.ibm.com/support/pages/node/7080158 |
ITM Support Chatbot section
Please take some time to experience our "Chat with Support".This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
IBM New Support Offerings -
Please click below to find out more about our new exciting Advanced Support option which provides an enhancedexperience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering.
Extended Support: Add additional years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589.
Sustained Support: Add additional years to your support coverage when your distributed software reaches End-of-Support for the last version
https://www.ibm.com/support/pages/node/7008619.
IBM Tivoli Monitoring v6
ITM 6.3.0.7 support on RedHat (RHEL) v8 or v9 Operating System.
Question: Is ITM 6.3.0.7 supported on Red Hat (RHEL) version 8 (for example 8.8) operating system?.
https://www.ibm.com/support/pages/node/7117846.
Troubleshooting (IBM Tivoli Monitoring v6)
ITM Component VRMF Upgrade to ITM 6.3.0.7 SP16 Fails.
Description: spinst in ITM 6.3.0.7 Service Pack 16 successfully upgraded the common components, and then failed to upgrade the TEMS. Running spinst again still did not upgrade the TEMS.
https://www.ibm.com/mysupport/s/defect/aCI3p0000004Nx5GAE/dt277121?language=en_US
KRZ agent returned incorrect value for Active Instance Ratio attribute in case of RAC cluster.
Description: KRZ agent returned incorrect value for Active Instance Ratio attribute in case of RAC cluster.
https://www.ibm.com/mysupport/s/defect/aCIKe000000TN1t/dt381135?language=en_US
Agents connected through a KDE Gateway go off-line.
Description: Agents that are connected through a KDE Gateway agent go off-line.
The RTEMS for which the Gateway agent acts as a proxy may exhibit instability and go off-line.
https://www.ibm.com/mysupport/s/defect/aCIKe000000CgTOOA0/dt380921?language=en_US
Latest part numbers and installation instructions for IBM Tivoli Monitoring (ITM) v6.3.0.7.
Question: Where can I find the latest download images and installation instructions for IBM Tivoli Monitoring (ITM)?
https://www.ibm.com/support/pages/node/6585714
Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)
ITM v6 TEMS - How to capture core files on target TEMS system to diagnose by ITM support.
Summary: There are occasions when a Tivoli Enterprise Monitoring Server (TEMS) crashes for no obvious reason. In such scenarios,
it is helpful to capture the application core files and to package them in a way that facilitates their diagnosis by ITM Support.
https://www.ibm.com/support/pages/node/6991967.
Tivoli Log File Agent, Version 6.3.0 Fix Pack 08 Interim fix 01 (6.3.0.8-TIV-ITM_LFA-IF0001).
Abstract: This fix pack resolves the APARs and defects listed in section 2.0 "Problems Fixed" section below and includes the superseded fixes listed in section 2.4.
https://www.ibm.com/support/pages/node/7148977.
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 17 (6.3.0.7-TIV-ITM-SP0017) readme file.
Abstract: Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 17 including installation related instructions, prerequisites, co-requisites, and list of fixes.
https://www.ibm.com/support/pages/ibm-tivoli-monitoring-630-fix-pack-7-service-pack-17-6307-tiv-itm-sp0017-readme-file.
Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.
Summary: Vulnerabilities in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components.
CVEs: CVE-2023-22067, CVE-2023-22081, CVE-2023-33850, CVE-2023-5676, CVE-2024-20918, CVE-2024-20919, CVE-2024-20921, CVE-2024-20926, CVE-2024-20945 and CVE-2024-20952.
https://www.ibm.com/support/pages/node/7123938.
Security Bulletin: Due to use of IBM® SDK Java™ Technology Edition, IBM Tivoli Monitoring (ITM) components is vulnerable to a local authenticated attacker to bypass security restrictions.
Summary: A vulnerabilitiy in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components. CVE-2024-3933.
https://www.ibm.com/support/pages/node/7156383.
Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.
Summary: Vulnerabilities in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components. CVEs: CVE-2023-38264, CVE-2024-21011, CVE-2024-21085 and CVE-2024-21094.
https://www.ibm.com/support/pages/node/7155037.
Security Bulletin: Multiple vulnerabilities affect IBM Tivoli Monitoring included WebSphere Application Server.
Summary: Multiple vulnerabilities within WebSphere Application and IBM HTTP Server and Java which is included as part of IBM Tivoli Monitoring (ITM) portal server. have been remediated.
https://www.ibm.com/support/pages/node/7159010.
ITCAM For Transactions v7.4
Download - New releases - Technotes (ITCAM4Tx)ITCAM for Transactions v7 on RHEL - Agent installation fails.
Question: Why do I get the following errors while attempting to install ITCAM for Transactions v7.4 agent, like ISM or RRT agent?
https://www.ibm.com/support/pages/node/6343327.
IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 Interim Fix 67 Readme.
Description: This IFIX contains Java™ update for the following PSIRTs:
PSIRT PVR0460438 for CVE-2023-22045, CVE-2023-22049
PSIRT PVR0489276 for CVE-2024-20952, CVE-2024-20918, CVE-2024-20921, CVE-2024-20919, CVE-2024-20926, CVE-2024-20945, CVE-2023-33850
https://www.ibm.com/support/pages/node/7149565.
Security Bulletin: Multiple vulnerabilities in Open JDK affecting Rational Functional Tester / DevOps Test UI.
Summary: There are multiple vulnerabilities in Open JDK Version 8, OpenJ9 used by Rational Functional Tester (RFT) / DevOps Test UI. RFT has addressed the applicable CVEs.
https://www.ibm.com/support/pages/node/7157215.
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server is vulnerable to identity spoofing (CVE-2024-37532).
Summary: The security issue described in CVE-2024-37532 has been identified in the WebSphere Application Server included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7158502.
APM v8
Troubleshooting (APM)IBM APM 8.1.4: Upgrading Summarization and Pruning Agent (KSY) component and its JRE.
Question: How to upgrade Summarization and Pruning Agent (KSY) component, and its JRE, within an IBM Application Performance Management (APM) version 8.1.4 server?
https://www.ibm.com/support/pages/node/7143541.
Download - New releases - Technotes (APM) < Security Bulletins (APM)
Security Bulletin: There are multiple vulnerabilities in IBM DB2 bundled with IBM Application Performance Management products.
Summary: IBM Application Performance Management is vulnerable to denial of service, remote code execution, information disclosures and other vulnerabilities due to bundled product IBM ® Db2. This bulletin identifies the steps to address the vulnerabilities.
https://www.ibm.com/support/pages/node/7150158.
Security Bulletin: Multiple Vulnerabilities in IBM Application Performance Management.
Summary: Multiple vulnerabilities were addressed in IBM Application Performance Management 8.1.4.0 IF15 patch.
https://www.ibm.com/support/pages/node/7150059.
CP4MCM and ITCAM for xxx Updates Section
Troubleshooting (CP4MCM and ITCAM for xxx)The DB2 agent prints "Not Found" messages in agent logs.
Problem: A recent change made to fix an APAR of the Log File Agent caused flooding of "Not found" messages in one of the log files of DB2 agent due to an unwanted print statement.
Affected Versions: DB2 V716IF0001.
https://www.ibm.com/mysupport/s/defect/aCI3p0000004O0s/dt363502?language=en_US.
IBM(R) Tivoli(R) Composite Application Manager Agent for DB2, Version 7.1.6 Interim Fix 0002 (7.1.6-TIV-ITM_DB2-IF0002).
Abstract: This fix resolves the APARs and defects listed in the "Problems Fixed" section below.
https://www.ibm.com/support/pages/node/7151405.
Download - New releases - Technotes (CP4MCM and ITCAM for xx )
Security Bulletins (CP4MCM And ITCAM for xxx )
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed WebSphere Application Server traditional is vulnerable to a server-side request forgery (SSRF) vulnerability (CVE-2024-22329).
Summary: The security issue described in CVE-2024-22329 has been identified in the WebSphere Application Server traditional included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7148981.
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server traditional is vulnerable to an XML External Entity (XXE) injection vulnerability (CVE-2024-22354).
Summary: The security issue described in CVE-2024-22354 has been identified in the WebSphere Application Server traditional included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7148982.
[End of support (EOS) products and versions Content].
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www.ibm.com/support/pages/lifecycle/search?q=rational%20performance%20tester
https://www.ibm.com/support/pages/lifecycle/search/?q=rational%20functional%20tester
[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]
Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates
[Preparing customer firewalls and proxies for the upcoming infrastructure changes]
New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.
[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]
Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.
Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.
A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.
Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems will end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".
[ITM Support Chatbot section]
Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
Product Synonym
APM;ITM;ITCAM;ITCAM4TX;
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Document Information
Modified date:
01 July 2024
UID
ibm17158098