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IBM Monitoring Academy Newsletter for September / October 2022

Newsletters


Abstract

Hello and welcome to the IBM Monitoring Academy Newsletter for September and October 2022.
In this bi-monthly newsletter, we are sharing a selection of our high value content and recent updates.
It is hosted here with external links within the blog.

Content

IBM Monitoring Documentation

Link to IBM Tivoli Monitoring Updates Section

Link to ITCAM For Transactions Updates Section

Link to APM Updates Section

Link to ICP/ICAM/CP4MCM Updates Section

Link to End of Support Section

Link to Java Expired Certificates Section

Link to IBM Data Exchange and Secure File Transfer connections Section

Link to IBM System Requirement and Prerequisite Reports Section

Link to ITM Support Chatbot Reports Section

Hello and Welcome to the September October 2022 Newsletter

Here are the updates we have for you for the months of September and October 2022...

Archive 2020 www.ibm.com/support/pages/node/6415769

Archive 2021 www.ibm.com/support/pages/node/6447814

IBM Tivoli Monitoring v6

New APARS (IBM Tivoli Monitoring v6)

z/OS Discovery Library Adapter (zDLA) Recommended Maintenance.
Abstract: What APARs and PTFs are available for zDLA (z/OS® Discovery Library Adapter)?
https://www.ibm.com/support/pages/node/738857

IJ40842: AIX PAM SUPPORT.
Abstract: IJ40842: AIX PAM SUPPORT
https://www.ibm.com/support/pages/apar/IJ40842

IJ42304: OMNIbus aggregate object server locked up due to excessive table scans after large number of events deleted.
Abstract: IJ42304: A large number of ITM sample events (several thousand) were deleted in OMNIbus at one time which resulted in a full table.
https://www.ibm.com/support/pages/apar/IJ42304

Communications Server for Data Center Deployment, Version 7 -- Latest PTFs/Fixpack.
Abstract: Latest service update for Communications Server for Data Center Deployment, Version 7
https://www.ibm.com/support/pages/node/712511

IJ41619: A TEMS BECOMES UNRESPONSIVE AND AGENTS GO OFF-LINE.
Error description: A TEMS becomes unresponsive, and agents go off-line.
Restarting the TEMS resolves the problem for a while, but the symptom eventually reoccurs
https://www.ibm.com/support/pages/apar/IJ41619

IJ42489: TACMD LISTUSERS ONLY REPORTS LOGIN USER'S DETAILS.
Problem Description: Running the tacmd listusers command only displays the ID that ran the tepslogin command.
https://www.ibm.com/support/pages/apar/IJ42489

IJ40999: LDAP AUTHENTICATION OF A USER FAILS EVEN THOUGH THE USER ENTERS VALID CREDENTIALS.
Error description: The Hub TEMS does not accommodate LDAP server environments that utilise referrals.
In such environments, a request to one LDAP server can return a referral to another instead of the expected results of the search.
Similarly, an attempt to bind/authenticate a user to the configured LDAP server will simply fail if the user's LDAP entry exists in a referred server.
https://www.ibm.com/support/pages/apar/IJ40999

IJ41103: IF THE ACCESS RIGHTS OF A SOAP USER ARE REVOKED, THE HUB MUST BE RESTARTED BEFORE THE CHANGES TAKE.
Error description: The Access Rights granted to each user are specified in an XML file that is read by the Hub's SOAP server at start-up.
Changes to that file have no effect until the SOAP server is reinitialised, which only occurs when the Hub is restarted.
https://www.ibm.com/support/pages/apar/IJ41103

Recommended Maintenance Service Levels for Tivoli OMEGAMON XE and Tivoli Advanced Reporting products on ITM V6.x.
Abstract: As a quality improvement activity, IBM has provided additional focus on verification of the following OMEGAMON XE products,
Tivoli Advanced Reporting products and components running with IBM Tivoli Monitoring Version 6.x listed in the tables provided below.
https://www.ibm.com/support/pages/node/708005

Tacmd command is failing with KUIC02013E error code when executed by a userid containing a dollar sign '$'.
Problem: A typical GMSA account normally ends with a '$' character at the end of the username When attempting the following actions with a group-managed service account (GMSA) an error is encountered creating a security file.
The same issue is encountered even if the userid is not a GMSA account but contains the '$' character as part of the username.
for example...
log in to the system as 'application_user$'
(i) execute: tacmd login -s hubTEMS -u application_user$
https://www.ibm.com/support/pages/node/6615091

IJ40021: TACMD COMMANDS ABEND ON ZLINUX.
Error description: Executing the tacmd utility on zLinux will result in an abend of the tacmd program with the messages:./tacmd: line 217: 7188: Memory fault(coredump) Segmentation fault (core dumped) You have new mail in /var/spool/mail/root -- displayed in the Shell's Terminal Window.
https://www.ibm.com/support/pages/apar/IJ40021

Troubleshooting (IBM Tivoli Monitoring v6)

IJ41209: SLF4J BINDING IS NOT COMPATIBLE" MESSAGE SEEN IN SYSTEMRR.LOG OF TEPS EWAS SERVER.
Problem: When starting the TEPS the following messages are occurring in the eWAS SystemErr.log file:
[From /opt/IBM/ITM/lx8266/iw/profiles/ITMProfile/logs/ITMServer/SystemErr.log...]
[7/6/22 16:25:52:044 CEST] 00000053 SystemErr R SLF4J: The requested version 1.5.8 by your slf4j binding is not compatible with [1.6, 1.7]
[7/6/22 16:25:52:044 CEST] 00000053 SystemErr RSLF4J:
See http://www.slf4j.org/codes.html#version_mismatch for further details.
[7/6/22 16:44:56:956 CEST] 00000053 SystemErrR SLF4J: Class path contains multiple SLF4J bindings.
https://www.ibm.com/support/pages/apar/IJ41209

How to check the i5/OS agent level on an AS/400 agent system.
Problem: How to check the i5/OS agent level on an AS/400 agent system.
https://www.ibm.com/support/pages/node/6616725

Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 13 (6.3.0.7-TIV-ITM-SP0013)
Abstract: Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 13 including installation-related instructions, prerequisites, corequisites, and list of fixes.
https://www.ibm.com/support/pages/node/6604093

IJ39747: ADDBUNDLES AND REMOVEBUNDLES REQUIRE LOGIN.
Problem Description: The tacmd addbundles command previously did not require the user to have performed tacmd login before executing.
https://www.ibm.com/support/pages/apar/IJ39747

IJ41038: ADD PAM SUPPORT FOR AIX TEMS?
Error Description: Enable TEMS use of Pluggable Authentication Modules (PAM) on the AIX Operating System.
https://www.ibm.com/support/pages/apar/IJ41038

IJ40849: UPLIFT ITM Java RUNTIME ENVIRONMENT (JRE)
Error Description: The IBM Java Runtime environments (JREs) shipped with IBM Tivoli Monitoring will be uplifted to a more current version (7.0.11.10 or later and 8.0.7.10 or later) corresponding to the Oracle April 2022 CPU.
https://www.ibm.com/support/pages/apar/IJ40849

IJ41033: TEPSLOGIN FAILS TO CONNECT TO TEPS.
Error Description: The following error messages are returned to the user when they execute the command
(TEPS) has its external interface configured for SSL (Enable SSL for TEP Clients).
https://www.ibm.com/support/pages/apar/IJ41033

IJ42132: UPDATE TO IJ37912.
Error Description: SP06+ required message appears even on single agent update Dynamically created *.ver files for KINWIINSMSTR, KNT64CMA, and KNTWICMA will confuse the install to classifying the install media as not having required components.
https://www.ibm.com/support/pages/apar/IJ42132

Security Bulletins (IBM Tivoli Monitoring v6)

Security bulletin: Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.
Summary: Vulnerabilities in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components. CVEs:
CVE-2021-35561, CVE-2021-41041, CVE-2022-21299, CVE-2022-21496, CVE-2022-21434, CVE-2022-21443.
https://www.ibm.com/support/pages/node/6618045

Security bulletin: Security Bulletin: Apache Camel Core vulnerability in IBM Tivoli Monitoring Data Provider (CVE-2020-11971) .
Summary: IBM Tivoli Monitoring Data provider is vulnerable to Apache Camel Core vulnerability CVE-2020-11971.
https://www.ibm.com/support/pages/node/6825717

Security Bulletin: IBM Tivoli Monitoring is vulnerable to remote code execution [CVE-2022-40674].
Summary: The libexpart parser that is used by IBM Tivoli Monitoring for parsing various configuration xml files and parsing soap
requests are potentially vulnerable to remote code execution [CVE-2022-40674].
https://www.ibm.com/support/pages/node/6826711

Security Bulletin: IBM Tivoli Monitoring Basic Services is vulnerable to a denial-of-service attack in zlib component (CVE-2018-25032).
Summary: Fixes a vulnerability reported in the zlib that is used by IBM Tivoli Monitoring for historical data collection (CVE-2018-25032).
https://www.ibm.com/support/pages/node/6825735

Security Bulletin: IBM Performance Management is affected by multiple vulnerabilities in IBM Java SDK (CVE-2021-35578, CVE-2021-35550, and CVE-2022-21496)].
Summary: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition used by IBM Performance Management.
IBM Performance Management has addressed the applicable CVEs: CVE-2021-35578, CVE-2021-35550, and CVE-2022-21496.
https://www.ibm.com/support/pages/node/6829075

Security Bulletin: Multiple vulnerabilities have been identified in DB2 that affect the IBM Performance Management product.
Summary: DB2 contains several vulnerabilities which can affect the IBM Performance Management product. Some of the information about security vulnerabilities affecting DB2 has been published in security bulletins
(CVE-2022-25315, CVE-2021-38931, CVE-2021-29678, CVE-2021-20373, CVE-2021-39002, CVE-2021-38926, CVE-2022-22389, CVE-2022-22390, CVE-2022-25313, CVE-2022-25236, CVE-2022-25235, CVE-2022-25314).
https://www.ibm.com/support/pages/node/6829077

Security Bulletin: IBM Performance Management is affected by multiple vulnerabilities in IBM WebSphere Application Server (CVE-2021-39031, CVE-2022-22393, and CVE-2022-22476).
Summary: Multiple vulnerabilities in IBM WebSphere Application Server - Liberty could allow a remote authenticated attacker to conduct an LDAP injection; issue a request to obtain the status of HTTP/HTTPS ports; and/or use a specially crafted request.
Details are described in CVE-2021-39031, CVE-2022-22393, and CVE-2022-22476. IBM Performance Management has addressed these CVEs.
https://www.ibm.com/support/pages/node/6829073

IBM Tivoli Monitoring v6 Agent Builder (IBM Tivoli Monitoring v6)
 

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ITCAM For Transactions v7.4

Download - New releases - Technotes (ITCAM4Tx)

IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 interim fix 59 readme file
Fix Readme: IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 interim fix 59 readme file
https://www.ibm.com/support/pages/node/6613573

IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.2 interim fix 18 readme file
Fix Readme: IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.2 interim fix 18 readme file
https://www.ibm.com/support/pages/node/6613567

IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 Interim Fix 60 Readme File
Fix Readme: IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 Interim Fix 60 7.4.0.1-TIV-CAMRT-IF0060 Readme File.
https://www.ibm.com/support/pages/node/6695791

Security Bulletins (ITCAM4Tx)

Security Bulletin: Vulnerabilities in Eclipse Jetty affect Rational Performance Tester (CVE-2021-28169, CVE-2021-34428, CVE-2021-28163, CVE-2021-28164, CVE-2021-34429, CVE-2021-28165)
Security Bulletin: There are vulnerabilities in Eclipse Jetty that affect Rational Performance Tester. Rational Performance Tester has addressed the applicable CVEs.
https://www.ibm.com/support/pages/node/6608622

Security Bulletin: A vulnerability in IBM Java SDK and IBM Java Runtime affects Rational Performance Tester (CVE-2021-35603)
Security Bulletin: A vulnerability in IBM SDK Java Version 1.8 and IBM Runtime Environment Java Version 1.8 used by Rational Performance Tester. Rational Performance Tester has addressed the applicable CVE.
https://www.ibm.com/support/pages/node/6608616

Security Bulletin: A vulnerability in IBM Java SDK and IBM Java Runtime affects Rational Performance Tester (CVE-2021-35550)
Security Bulletin: A vulnerability in IBM SDK Java Version 1.8 and IBM Runtime Environment Java Version 1.8 used by Rational Performance Tester. Rational Performance Tester has addressed the applicable CVE.
https://www.ibm.com/support/pages/node/6608612

Security Bulletin: IBM SDK, Java Technology Edition Quarterly CPU - Jan 2022 - Includes Oracle® January 2022 CPU affects IBM Tivoli Composite Application Manager for Transactions-Robotic Response Time
Security Bulletin: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition, Version 7, version 8, that is used by IBM Tivoli Composite Application Manager for Transactions - Robotic Response Time. These issues were disclosed as part of the IBM Java SDK updates in Jan 2022.
https://www.ibm.com/support/pages/node/6597491

Security Bulletin: IBM SDK, Java Technology Edition Quarterly CPU - Jan 2022 - Includes Oracle® January 2022 CPU affects IBM Tivoli Composite Application Manager for Transactions-Robotic Response Time
Security Bulletin: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition, Version 7, version 8, that is used by IBM Tivoli Composite Application Manager for Transactions - Robotic Response Time. These issues were disclosed as part of the IBM Java SDK updates in Jan 2022.
https://www.ibm.com/support/pages/node/6825495

Security Bulletin: Multiple vulnerabilities in IBM Java SDK and IBM Java Runtime affect Rational Functional Tester
Security Bulletin: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition, Version 1.8 and IBM® Runtime Environment Java™ Version 1.8 used by Rational Functional Tester. Rational Functional Tester has addressed the applicable CVEs.
https://www.ibm.com/support/pages/node/6600751

Security Bulletin: An Eclipse Jetty vulnerability affects IBM Rational Functional Tester (CVE-2022-2047, CVE-2022-2048, IBM X-Force ID: 230016)
Security Bulletin: There are multiple vulnerabilities in Eclipse Jetty used by Rational Functional Tester. Rational Functional Tester has addressed the applicable CVEs.
https://www.ibm.com/support/pages/node/6612971
 

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APM v8

Troubleshooting (APM)

Installation of the i5/OS agent gives a CPF3D96 error message.
Problem: A CPF3D96 error is seen when restoring a Licensed Program 5724C04 on the AS/400 using V7R2 with a *SAVF QGPL/L5724C04.
https://www.ibm.com/support/pages/node/6598483

IBM App Connect Enterprise Tracing Support.
Abstract: The document describes how to install and enable IBM App Connect Enterprise tracing on your IBM App Connect Enterprise hosts.
https://www.ibm.com/support/pages/node/6483297

IBM MQ Tracing Support (IBM-MQ-TRACING-USER-EXITS).
Abstract: The document describes how to install and enable IBM MQ tracing on your IBM MQ hosts, the tracing data can be sent to Instana or Jaeger depending on the configurations. The current version of IBM MQ Tracing user exits is 2022.3.4. The version information can be found in the configuration file of IBM MQ Tracing user exits.
https://www.ibm.com/support/pages/node/6484595


Download - New releases - Technotes (APM)

IJ41129: APM 8.1.4 - WINDOWS WEBLOGIC AGENT - AGGREGATED TT DATA NOT AVAILABLE IN APPLICATION (SCOPED IN WINDOWS 2012 R2)
Problem Description: The WebLogic agent uses the toolkit to support transaction tracking. And the toolkit uses the TTAPI to send tt event to TFE part.
However, specifically on windows 2012 r2 platform, that TTAPI cannot send data to TFE part, which lead the aggregated TT data not available in application.
https://www.ibm.com/support/pages/apar/IJ41129

Change History of Monitoring Agent for Internet Service Monitoring
Abstract: Change History of Monitoring Agent for Internet Service Monitoring
https://www.ibm.com/support/pages/node/880153

IBM Application Performance Management 8.1.4 8.1.4.0-IBM-APM-SERVER-IF0013 readme file
Abstract: Readme file for IBM Cloud Application Performance Management Private, Version 8.1.4.0 Server Interim Fix 13
https://www.ibm.com/support/pages/node/6614759

IBM Application Performance Management 8.1.4.0 8.1.4.0-IBM-APM-GATEWAY-IF0011 readme file
Abstract: Readme file for Hybrid Gateway for IBM Cloud Application Performance Management Version 8.1.4.0 Interim Fix 11
https://www.ibm.com/support/pages/node/6614761

Internet Service Monitoring Agent for IBM Application Performance Management 8.1.4.0 Interim Fix 2 readme File
Abstract: Readme file for Internet Service Monitoring Agent for IBM Application Performance Management 8.1.4.0 Interim Fix 2.
https://www.ibm.com/support/pages/node/6598747

Response Time Monitoring Agent for IBM Application Performance Management 8.1.4.0 interim fix 13 readme file
Abstract: Readme file for Response Time Monitoring Agent for IBM Application Performance Management 8.1.4.0 interim fix 13.
https://www.ibm.com/support/pages/node/6613561

Change History of Monitoring Agent for Oracle Databases
Abstract: Change History of Monitoring Agent for Oracle Databases
https://www.ibm.com/support/pages/node/879077

Security Bulletins (APM)

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ICP - ICAM - CP4MCM -ITCAM for xx - ICABI

Troubleshooting (ICP - ICAM - CP4MCM)


Download - New releases - Technotes (ICP - ITCAM for xx - ICAM - CP4MCM - ICABI)


Security Bulletins (ICP - ICAM - ITCAM for xx - CP4MCM - ICABI)

Security Bulletin: Multiple vulnerabilities in Node.js affect IBM Cloud App Management
Summary: There are vulnerabilities in Node.js used by IBM® Cloud App Management. IBM® Cloud App Management has addressed the applicable CVEs in a later version.
https://www.ibm.com/support/pages/node/6190581

Security Bulletin: Multiple vulnerabilities in Mozilla Firefox affect IBM Cloud App Management
Summary: There are vulnerabilities in Mozilla Firefox used by IBM® Cloud App Management. IBM® Cloud App Management has addressed the applicable CVEs in a later version.
https://www.ibm.com/support/pages/node/6190599

Security Bulletin: A vulnerability in Oracle Java SE affects IBM Cloud App Management (CVE-2020-2654)
Summary: An unspecified vulnerability in Java SE related to the Java SE Libraries component could allow an unauthenticated attacker to cause a denial of service resulting in a low availability impact using unknown attack vectors. This vulnerability has been addressed in a later version of IBM Cloud App Management.
https://www.ibm.com/support/pages/node/6190593

Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics Installed WebSphere Application Server is vulnerable to an information disclosure (CVE-2022-22473).
Summary: The security issue described in CVE-2022-22473 has been identified in the WebSphere Application Server included as part of IBM Tivoli Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/6824169

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[End of support (EOS) products and versions Content].

Software withdrawal and support discontinuance: IBM Cloud Application Performance Management and IBM Cloud App Management - September 30, 2022
The most important piece of information is contained in this note:
Note 5737-K99: Replacement product is IBM Cloud Pak for Multicloud Management (5737-K99). There is a replacement ratio in place - 1:1 for IBM Cloud App Management Advanced (5737-H64) or IBM Cloud Application Performance Management Advanced Private (5725-V20), and 16:1 for IBM Cloud App Management Base (5737-H64) or IBM Cloud Application Performance Management Base Private (5725-U05).
It is recommended to contact your IBM representative for migration options to IBM Observability by Instana® (5737-N85).
https://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS921-074
 
IBM Cloud Application Performance Management, Base Private Version8.1.4PID 5725-U05
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017, 217-348
EOM 18-Jan-2022, 921-074
EOS 30-Sep-2022, 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www.ibm.com/support/pages/node/1205206
 
Tivoli Common Reporting v3.1.1 using Cognos 10.x
https://www.ibm.com/support/pages/node/6210342
 
How to migrate Tivoli Common Reporting V3.1.3 to Cognos V11
https://www.ibm.com/support/pages/node/6203779
 
How to install the IBM Tivoli Monitoring OS Agent Reports in an IBM Cognos Analytics 11.x environment
https://www.ibm.com/support/pages/node/6198432
 
Rational Performance Tester (RPT) versions 8.6 8.7 9.0.x and Rational Functional Tester (RFT) 8.6.x  reached end of support December 10, 2020.
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
Rational Performance Tester (RPT) versions 8.6 8.7 9.0.x and Rational Functional Tester (RFT) 8.6.x  reached end of support December 10, 2020.
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN

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[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]

Java Expired Certificates.
As of 06 June 2021, you can find that you are no longer able to launch the Tivoli Enterprise Portal console.
It is a result of some expired certificates within the set of classes files used to launch the Tivoli Enterprise Portal console.
We have an automated process that can be used to resign the certificates for you; it requires only a zip/tar of the current set of classes files used. One caveat to note is that, if application supports are installed to the TEPS, you can experience this issue again; and we then need to resign all of the classes files again, by using the automated process. In order for us to resign your JAR file, we require a .zip or .tar of all of the *.jar AND .zip files in the classes directory on your Tivoli Enterprise Portal server host.
Follow these steps to create an archive named 'classes.tar' or 'classes.zip' and send it to support to process the resigning of the JAR file.
Go to the following location on your Tivoli Enterprise Portal Server
(1) UNIX/Linux
InstallDirectory/Architecture/cw/classes
Windows
%CANDLE_HOME%\CNB\classes
(2) Run the following command or use a GUI tool to create a tar or zip file containing all the *.jar and *.zip files only found in the classes directory...
tar cvf /tmp/classes.tar *.jar *.zip
(3) Open a new case to the IBM Tivoli Monitoring Support team requesting for a re-sign of your current files.
Upload the resulting archive file to Ecurep as-is (do not gzip or compress it further).
(4) Please use the following steps to implement the resigned files
(5) Unpack the zip/tar file with the resigned jar files into the classes directory
For UNIX/Linux
InstallDirectory>/Architecture/cw/classes
tar -xvf <resigned>.tar -C /opt/IBM/ITM/lx8266/cw/classes
For Windows
%CANDLE_HOME%\CNB\classes
— there is no need to restart the TEPS for this step
(6) Ensure that you clear the cache of the browser or Java Webstart client at the end users to ensure the latest resigned jar files are downloaded and used by the TEP clients. The next time you start the TEP console application the resigned jars will be used to launch the console See: https://www.ibm.com/mysupport/s/question/0D50z00005phlxL/how-can-i-clear-my-java-cache-on-my-tep-client-without-using-the-gui?language=en_US
see also for details: Tivoli Enterprise Portal (TEP) client jar file certificates expires November 1, 2018.
https://www.ibm.com/support/pages/tivoli-enterprise-portal-tep-client-jar-file-certificates-expires-november-1-2018

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[Preparing customer firewalls and proxies for the upcoming infrastructure changes]

New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st, 2022, only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781

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[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]

Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports

Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136

A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525


[ITM Support Chatbot section]

Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945

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[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m500000008axBAAQ","label":"APM Agents"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[{"code":"a8m50000000L2vfAAC","label":"_ITM Additional"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS5MD2","label":"Tivoli Composite Application Manager for Transactions"},"ARM Category":[{"code":"a8m50000000L1fMAAS","label":"ITCAM-for-Transactions"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m500000008axGAAQ","label":"APM Server"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

APM;ITCAM4Tx;ITM

Document Information

Modified date:
22 December 2022

UID

ibm16848887