Find answers to your questions:

How do I view my orders online?

Hardware and Software orders can be followed through Order Status OnLine.

Please contact your IBM Business Partner for the status of orders you have placed through them.

When will my delivery arrive?

IBM cannot guarantee a delivery time. However, if you would like to request a specific delivery time please contact us. To determine the status of your order, please use the Order Status OnLine tool.

What should I do if the package I ordered is lost or damaged?

For damaged goods, please note details on the delivery note for return to IBM and contact us.

How do I download my purchased software?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

What if I have a question about my order that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.