Find answers to your questions:
Who do I contact with questions about hardware or software maintenance contracts and related price quotes?
For general questions about hardware or software maintenance, please submit an online request.
How do I get a copy of my contract?
Please submit an online request.
How do I terminate my software license contract?
License termination rules vary depending on the software: Passport Advantage® SW licenses are pre-paid one time charge and they do not require cancellation. Auto-renewal of these contracts will be automatically cancelled after 59 days if no payment is received.
Recurring monthly licenses: Please advise us online of cancellation requirement and include:
IMPORTANT: ALL copies of Software must be destroyed per cancellation process and confirmation of this must be included in the notification.
You are required to provide 30 day notification unless your installed machine has also been removed from use.
How do I terminate or make changes to coverage on my maintenance contract?
Please submit an online request quoting your contract number and your contact details.
You may terminate Services for an Eligible Product on 60 days written notice if you permanently remove it from productive use within your Enterprise. Otherwise Services must be under contract for at least one year.
On a multi-year contract, if you choose to terminate Services not being removed from use and not being replaced by equivalent services, you may do so by providing IBM 60 days written notice and paying and adjustment fee equal to the charges for a number of months equal to the number of years in the Transaction Contract Period.
What if I have a contract question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.