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The Shopz team is committed to providing a positive z Systems software customer experience.
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The website is available 24/7, except for maintenance.[Check maintenance schedules(21KB)]
For questions or help with issues concerning website access, order downloads or service order status, contact IBM Technical Support (1-800-426-7378) to open a case by choosing 'Shopz' as the product.
Shopz L2 Support working time: Monday - Friday, North America 9:00 am - 5:30 pm EST, EMEA 9:00 am - 5:30 pm CET, AP 9:00 am - 5:30 pm UTC+8.
For questions or issues regarding the status of entitled software product orders (no charge refreshes) Contact Shopz Level 1 Support Team at ShopZos@us.ibm.com Monday - Friday, 8:30 am - 7 pm ET.
You may be asked to provide your Shopz ID, order number and the error message you are receiving.
For Kyndryl users with questions on how to request access to ShopZ again. [Check Kyndryl users instructions(77KB)]
For questions that include any non-entitled products (new licenses) or special instructions, contact the telesales z System software team at 1-800-426-2255.
To correct discrepancies in your software license records, contact IBM worldwide customer support.
For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a case for the appropriate package type (e.g. ServerPac / CBPDO).
For questions or issues, contact IBM Technical Support (1-800-426-7378) to open a case for the appropriate product (e.g. z/OS / DB2).
Personal information provided to Shopz is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet.
All transactions on Shopz are encrypted using a digital certificate issued by Verisign, Inc., which ensures your data can only be read by Shopz.
As long as your browser displays its secure mode symbol(key or closed lock), your information will be transmitted safely.
We recommend using either Firefox 17 or Microsoft Internet Explorer version 9.0 or higher, both of which enable SSL.
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