Enhance automation with governance, auditability, and trust.

In 2025, we will extend observability deeper into the application life cycle, including financial responsibility of app stakeholders; enhance API discovery, governance, and security; and debut low-code app dev, integrations, and automation. Conversational AI will empower all personas across the app lifecycle.

Why this matters for our clients and the world

Trusted, real-time automation will lead to more tasks being automated, improving productivity and economies of scale. With generative AI, automation optimized for domains will consider compliance, supply chain, and security risks as part of integrated operational integrity.

The technologies and innovations that will make this possible

Foundation models over multimodal IT and business data will provide broader prediction capabilities with interactive conversations through multiple channels (e.g., voice, text, video). We will develop conversational AI assistants enabling iterative output refinements. We will provide discovery of unmanaged application endpoints. Low-code techniques will help accelerate specialized outcomes.

How these advancements will be delivered to IBM clients and partners

We will add to the IBM automation platform the capability to assess apps and IT against trust and regulatory governance, discover and manage application endpoints, and streamline the modernization of older applications. We will expand its integrated and seamless observability to supply chain and operational risks.