Business OKRs and IT spending will converge with greater visibility, recommendations for optimization, and intelligent remediations, leading to higher efficiencies. We will use generative AI to democratize access to integration capabilities.

In 2025, we will extend observability deeper into the application life cycle, including financial responsibility of app stakeholders; enhance API discovery, governance, and security; and debut low-code app dev, integrations, and automation. Conversational AI will empower all personas across the app lifecycle.

In 2026, we will bring automated observability and guardrails for visibility into risks. With generative AI and low-code tooling, we will help accelerate building sophisticated apps that seamlessly integrate with proprietary and vendor systems.

By 2027, our automation will provide more sophisticated predictions, improve service levels by 10x, and optimize across cost, performance, and carbon footprint.

We will build trusted automated systems that will perform most of the mundane digital work. Business and IT will cease to be separate disciplines and become synergistic in definition and operation.

In 2030 and beyond, we will develop trusted decision-automation systems that will operate most of the basic functions in an organization, with creative and strategic tasks done by humans. Automation will enforce the governance of sustainability goals.