Webinar: How retailers are emerging smarter in the New Normal
Modernize with intelligent order fulfillment
Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options. Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.
Customize monitoring and alerts
You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.


Take real-time, immediate action on capacity
For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.
Deliver the order promise with intelligent fulfillment


Reverse logistics
Efficiently manage returns and repair processes Link return and repair requests to original sales orders to enable repair lifecycle tracking Use flexible business rules to track reverse inventory back to the right location, including partner locations

Next-level options for advanced omnichannel fulfillment
Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

Deploy faster and do more with help from a partner
Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.
Testimonials

“ We are making it easier for customers to do business with us than ever before, and empowering our teams to service those customers more efficiently. ”
- Bob McAdoo
- Vice President, Worldwide Business Systems
- Parker Hannifin