Order management that accommodates B2B complexity

For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently and reduce manual effort and costly errors by digitizing processes and automating workflows.

Parker Hannifin delivers superior customer experiences with seamless selling and fulfillment
 “We now have better visibility into inventory and orders across our global supply network. This clarity helps us optimize stock levels to reduce inventory carrying costs, and ensure that orders are fulfilled in a timely, accurate manner, which in turn boosts customer satisfaction.”
 – Bob McAdoo, Vice President, Worldwide Business Systems, Parker Hannifin

Screenshot of IBM Sterling b2b order management workspace

Key features

Management of complex orders and organizational structures

Go beyond what ERP can deliver with a flexible platform

Inventory optimization

Get perfect delivery by linking inventory supply to customer demand

Global order visibility and monitoring

Deliver on more customer promises

Available-to-promise (ATP) commitment

Get accurate, real-time ATP information at the time of purchase

State-of-the-art hybrid cloud technology

Experience a proven platform that can manage complex order processes

Proven integration

See how advanced order orchestration software fits seamlessly into back-office processes

IBM Sterling Order Management and IBM Certified Containers

Modernize and Scale your Enterprise Software Solutions Across Multiple Environments with IBM Certified Containers on Red Hat® OpenShift®

How is IBM Sterling Order Management used?

Manufacturing

Enterprise resource planning (ERP) solutions were not built to support order management, and many homegrown systems cannot scale to support demands for automation. True order orchestration allows you to manage incoming product orders without handling paper, and with the confidence to exceed customer expectations.

Aftermarket parts

Managing order orchestration with countless SKUs is a critical task, especially when you have contractual service level agreements to meet. An order management system automates customer requests from order entry through fulfillment.

B2B2C

Companies who solely sell to other business are beginning to see opportunities with a second distribution channel: selling directly to the end consumer. While the business model is fundamentally the same, it requires insight into inventory and control of fulfillment to execute effectively.