What it can do for your business

IBM Retail Technology Support Solutions are designed to maintain virtually all of the devices, software & networks in your store to help reduce operational costs & grow your retail business. Unlike a vendor-by-vendor break/fix approach, this service offers a customizable solution that spans the multivendor store environment with proactive maintenance & support. IBM specialists apply advanced technology including predictive analytics & augmented reality to improve store equipment performance & optimize solution design. Data helps identify frequent service interruptions & bundle those findings into one service call to minimize system downtime.

Improve sales and satisfaction

Your customers expect highly available equipment. IBM has wall-to-wall technology support so your employees can focus on making sales instead of seeking a technical support fix.

Save time and money

Receive end-to-end technical support with one vendor who can optimize the availability, the lifespan and maintenance costs of your existing in-store equipment.

Reduce complexity

Eliminate the IT “blame game” with a single point of accountability for your store's IT maintenance.

Four good reasons to use these retail support services

  • Improve equipment reliability to help raise satisfaction
  • Extend hardware life and simplify technical support
  • Rein in capital expenditures
  • Gain the in-depth expertise and resources of IBM

See how it works