Frequently asked questions

Get answers to the most commonly asked questions about this product.

FAQ

Getting started with this product

Trial: How long does the trial last? Can I extend it?

The trial period is for 30 days, beginning from the time you complete registration. Trials cannot be extended.

Support

How do I get support for SPSS Modeler Subscription and SPSS Modeler (perpetual licenses)?

Please use the SPSS support site by following the link below. You can download the software, open and monitor support tickets, find an authorized IBM partner seller and more.

Do I have to be online to use SPSS Modeler Subscription?

Subscription can be used offline, but it requires authentication every two weeks. A working internet connection is required for this step.

Can I apply a license key to Subscription?

SPSS Modeler Subscription is a new offering that does not use license keys. To utilize a license key, you will need to download and install the appropriately numbered software.

After my Subscription trial has ended, do I need to reinstall the purchased version of the software?

You do not need to reinstall as long as you use the same IBMID for both trial and purchase. Subscription will automatically convert from the trial to the purchased version.

Security

What are the software requirements for Subscription?

Subscription supports macOS X Yosemite version 10.10 (or later), and Windows 7 (or later).

How many users can Subscription support?

From one to many. It is based on authorized users so it is not recommended for site-wide usage (e.g., thousands of users).

Other common questions

How to buy: How do I reactivate my subscription?

You can reactivate a cancelled or lapsed subscription by repurchasing the software using the same IBMID as before.

How to buy: How can I show the status of my subscription?

To check the status of your subscription, log into MyIBM.

How to buy: How do I buy Subscription for a single month?

Subscription renews automatically each month by default. You can prevent this by logging into MyIBM. Find SPSS Modeler Subscription and click on Manage. In the Overview section under Plan Details, click Cancel Plan and follow the prompts.