For enterprises looking to accelerate B2B commerce growth, IBM Sterling® Order Management enhances customer experiences, helps increase revenue and improves operational margins—all while supporting sustainability goals. Using multi-enterprise inventory visibility to help companies deliver perfect orders consistently, the order management system (OMS) reduces manual effort and costly errors through the digitization of fulfillment processes and the automation of workflows. Streamlining these processes prevents inventory wastage and helps organizations operationalize sustainability.
ERP systems were not built to support order management, and many homegrown systems cannot scale to support demands for automation. True order orchestration enables you to manage incoming product orders without handling paper and with the confidence to exceed customer expectations.
Managing order orchestration with countless stock keeping unit is a critical task, especially when you have contractual service level agreements to meet. An order management system that integrates and automates customer requests from order entry through fulfillment makes the most of your data.
Meeting digital commerce demands in an efficient and holistic way is challenging without a view of available-to-promise inventory. By creating a unified view of enterprise inventory, order management software can maximize productivity and improve fill rates across the supply chain.
This IDC technology spotlight explores the ways in which B2B sellers are challenged to evolve their order management to be agile and better serve their customers.
Enhance shopper experiences from discovery to delivery.
Transform and automate configuration, pricing and quoting of complex products and services.
Give your customer service representatives access to critical order fulfillment system features in a UI designed for call centers.
Help store associates provide superior customer service, increasing customer engagement and larger cart sizes.