Bring AI into maintenance, field execution, reliability and planning to deliver the right insights, recommendations and actions for each user.
Bring asset-focused AI directly into the workflows that keep maintenance, field service, and facilities operations running.
Operations are under pressure. AI in Maximo is changing how work gets done.
Industrial organizations are being challenged to improve reliability, reduce downtime, and operate more efficiently while managing growing complexity, workforce gaps, and disconnected systems. Too often, operational data, expertise, and decisions remain siloed across teams and applications, slowing execution and limiting productivity.
IBM Maximo brings AI and agents directly into maintenance, reliability, field execution, and planning workflows. With embedded and extensible capabilities, Maximo helps teams surface the right insights, automate actions, and support better decisions in the flow of work so organizations can operate more efficiently and reliably at scale.
Where AI in Maximo goes to work
- Field
- Reliability
- Supervisors
- Real Estate
- Safety
- Admins
Decades of expertise to the field
Put the knowledge of your best technicians, your documentation, and your asset history in the palm of every worker's hand so field teams can diagnose, capture, and close work with more confidence. Access asset history, failure patterns, and prior work in natural language. Help newer workers act with the confidence of more experienced teams.
Turn condition signals into action
Connect monitoring, anomaly detection, inspection insights, and reliability strategy so teams can understand what is happening, decide what matters, and move directly toward the right work. See abnormal behavior explained in plain language. Spot emerging issues earlier with anomaly detection and condition intelligence
Get the right work done faster
Give teams the information they need to prioritize work, allocate resources, and keep operations moving. Maximo brings together work, asset, and operational data to help organizations make faster decisions, focus on the highest-value activities, and reduce delays. Align resources to priorities, optimize schedules, and ensure critical work gets completed efficiently while improving productivity and overall performance.
Turn documents into operational intelligence
Critical real estate and facility information is often trapped in documents, requiring manual review and data entry before it can be used. Maximo uses AI-powered lease abstraction to extract and structure key data, transforming documents into operational intelligence that improves efficiency, accuracy, compliance, and decision-making across facilities and real estate operations.
Find recurring risks before they lead to repeat incidents
Safety teams collect incident data every day, but identifying patterns across thousands of records is often manual and time-consuming. IBM Maximo uses AI to categorize incidents, surface similar events, and help teams uncover recurring risks faster, improving investigations, strengthen reporting accuracy, and take action before minor incidents turn into major events
Connect action across the operation
Move beyond isolated insights. Maximo helps teams coordinate approvals, workflows, and connected tools so AI can help advance work across the operation with governance and control. Extend Maximo with IBM and partner capabilities through connected tooling. Coordinate workflows across teams, tools, and systems
Why now
68% of facility operators and technicians are above the age of 45. Experienced workers are retiring, tribal knowledge is vanishing, and newer staff need to perform like veterans faster than ever1
85% of operators struggle with poor-quality, fragmented data. Workers spend nearly a third of the day searching for information, wasting valuable time and resulting in slower, less confident decision-making.2
Sites experience an average wrench time between 25-35%. Technician time is lost to non-wrench activity such as searching, documenting and escalating. Signals, history, manuals, plans and decisions sit across systems and roles. Time lost searching is time lost acting.3
Organizations lose up to 40% of productivity due to context switching, with employees constantly navigating across multiple platforms, systems, and workflows.4
Benefits
Get started delivering value from day one, without the need to train models, or users for most use cases.
Work with role-aware access to operational data, records, and workflows so every team member sees what they need, in the way they need to act on it.
Respect Maximo security, permissions, and access controls by design. AI inherits the same governance your operation already trusts.
Ground AI in asset history, work history, procedures, and operational context. Answers and recommendations reflect how your operation actually runs.
Industries
Help field crews, maintenance teams, and reliability leaders diagnose faster, respond sooner, and manage critical infrastructure with greater consistency.
Reduce firefighting by turning condition data, work history, and procedural knowledge into clearer diagnostics, optimized schedules, and smarter action.
Apply generative AI across exploration, production, and asset management. Improve safety, accelerate decisions, and unlock value from decades of operational data.
Optimize fleet operations, logistics, and transportation asset management with AI-driven insights that improve safety, accelerate decisions, and unlock value from decades of operational and mobility data.
