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Sterling Order and Fulfillment

Intelligent Promising

 Promising
A seamless, efficient omnichannel experience that improves retail conversion rates, reduces shopping cart abandonment and drives sales
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Dashboard with menus and lists of order fulfilment options
Improve the customer experience while maximizing profitability

Inventory promising is no longer just about providing delivery estimates. With its IBM's innovative capabilities, IBM Sterling® Intelligent Promising software is taking the concept to a new level by offering a comprehensive platform that transforms the way retailers manage and fulfill orders. From real-time delivery promises to predictive analytics, our approach goes beyond simply providing an estimated arrival date to shoppers. With this state-of-the-art technology, retailers can now better manage their inventory, optimizing the availability of the right products at the right time and place.

 
Learn more about next-generation omnichannel experiences
Why choose IBM? 1%–3%

increase in online sales with estimated arrival date across product listing pages (PLP) and detail pages.1

 25%–50%

increase in online sales by reducing returns through accurate and on-time order delivery.1

 49%

of shoppers would cancel their cart due to a mismatch between expectations for delivery date and actual delivery date.1
What you get Certainty

Certainty of product availability, delivery estimates, actual delivery and prompt customer service.

 Choice

Choice for how you order, where and when the order is delivered or picked up and of your post-order service options.

 Transparency

Transparency of the entire order journey, from order tracking to returns.

 Profitability

Profitability in driving higher commerce conversions and in-store sales, and upselling of related products.
Feature details
Fast deliveries Empower shoppers with delivery predictions as early as search pages and PLP.
Precise timeframes Pinpoint delivery times with confidence, down to 15-minute intervals.
Dynamic decisions Bring inventory intelligence to the forefront by enhancing commerce experiences with cutting-edge technology.
Accurate assurance Consistently provide accurate delivery times and complete, perfect orders.
Profitable promises Optimize order promises for profitability by leveraging cost-based promising with transparent decision-making processes, driven by proven AI solutions.
Related features Fulfillment Optimizer

Cognitive intelligence that helps retailers achieve the lowest fulfillment cost in a more complex fulfillment environment.

 Inventory Visibility

Inventory visibility that delivers on business goals and customer expectations.
Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Intelligent Promising or deploy with help from IBM Business Partners.

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Footnotes

1 IBM Consumer Expectations Study 2022