IBM Sterling Promising
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Improve the customer experience while maximizing profitability

Inventory promising is no longer just about providing delivery estimates. With IBM's innovative capabilities, we are taking the concept to a new level by offering a comprehensive solution that transforms the way retailers manage and fulfill orders. From real-time delivery promises to predictive analytics, our approach goes beyond simply providing an estimated arrival date to shoppers. With our state-of-the-art technology, retailers can now better manage their inventory and ensure that the right products are in the right place at the right time.

Why choose IBM Sterling Promising1 service:

  • 1% - 3% Increase in online sales with estimated arrival date (EAD) across Product List and Detail Pages.

  • .25% - .50% Increase in online sales by reducing returns through accurate and on-time order delivery.

  • 49% of shoppers would cancel their cart due to a mismatch between expectations for delivery date and actual delivery date.
Learn more about next-generation omnichannel experiences
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What you get

Certainty of product availability, delivery estimates, actual delivery and prompt customer service.


Choice for how I order, where and when I can have it delivered or picked up, and of my post-order service options.


Transparency of the entire order journey, from order tracking to returns.


Profitability in driving higher commerce conversions and in-store sales, and upsell of related products.

Feature details
Fast deliveries Empower shoppers with delivery predictions as early as search and product listing pages (PLP).

Precise timeframes Pinpoint delivery times with confidence, down to 15-minute intervals.

Dynamic decisions Bring inventory intelligence to the forefront with next-gen commerce experiences.

Accurate assurance Consistently provide accurate delivery times and complete, perfect orders.

Related products IBM Sterling Fulfillment Optimizer

Take advantage of cognitive intelligence to minimize total cost-to-serve.

IBM Sterling Inventory Visibility

Inventory visibility that delivers on business goals and customer expectations.

Take the next step

Book a consultation with an IBM expert to see how your organization can benefit from IBM Sterling Promising or deploy with help from our Business Partners.

Explore the IBM Partner Showcase

1 IBM Consumer Expectations Study 2022