Personalize order fulfillment for a better client experience
Customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. You need an advanced B2C order management platform that gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business.
Testimonials
“ The scalable architecture has enabled us to better leverage our store network and implement endless aisle through drop-ship and distribution centers. ”
- Al Scherer
- Director of E-commerce
- Follett Corporation
The Total Economic Impact of IBM Sterling Order Management
What is the business value of an order management system? Forrester studies the question.
Key capabilities
AI-powered recommendations
Make better decisions with machine learning to more accurately forecast and fulfill customers’ orders profitably
Flexible fulfillment options
Offer must-haves like buy online, pick up in store (BOPIS) and curbside pick-up to keep customers coming back
State-of-the-art hybrid cloud technology
Use certified containers built for RedHat® Open Shift® to balance and scale your system as volume changes
Achieve business excellence without compromise
Deliver speed, flexibility and cost savings while exceeding customer expectations