Watson Discovery is enterprise search tool

Watson Discovery is an award-winning enterprise search tool and AI search technology that breaks open data silos and retrieves specific answers to your questions while analyzing trends and relationships buried in enterprise data. Watson Discovery applies the latest breakthroughs in machine learning, including natural language processing capabilities, and is easily trained on the language of your domain. Unlike competitors, Watson Discovery can be deployed on any cloud or on-premises environment.

Watson Discovery is different from traditional search tools

Traditional enterprise search and search engines don’t provide employees and customers with exact answers. They can’t understand the nuances of phrases and acronyms in your industry and accurately search through your complex documents in a timely manner. 

Watson Discovery solves these challenges. It is enterprise search that delivers specific answers to your queries while also serving up the entire document and supporting links, allowing your employees and customers to make informed decisions with confidence.

IBM Watson Discovery software interface on the screen called Data Settings, Extract fields tab

Why Watson Discovery?

Understands business documents

Traditional search can’t fully understand the structure of your complex business documents because they contain industry-specific content and exist in different formats – like PDFs, Excel tables, and PowerPoints – that are visually difficult for traditional search to interpret. With Smart Document Understanding (SDU), you can visually label the text within your enterprise documents (from headers and footers, to tables, and so on) allowing Watson Discovery to surface the exact answer from a body of text or section. Thanks to machine learning, once you train SDU on a few pages, you can begin to apply that understanding to hundreds.

Powered by machine learning

Your search tool needs to continue to learn and improve over time. Watson Discovery’s Integrated Machine Learning capabilities allow it to continuously improve from user interactions and enables users to create and deploy custom machine learning models based on domain expertise faster than ever before. Watson Discovery Machine Learning features include relevancy ranking, text analytics, custom model optimization, and more.

Integrates with conversational AI to find answers to your questions

Most chatbots frustrate users when asked detailed questions, relaying that they don’t understand and can’t provide an accurate answer. Watson Discovery’s integration with IBM’s award-winning conversational AI, Watson Assistant, enables users to retrieve both pre-trained answers as well as more complex content found in their knowledge bases, product manuals, project reports, and more. It’s so much more than a chatbot.

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A Leader in Gartner Magic Quadrant for Insight Engines

IBM was named a ‘Leader’ in Gartner’s Magic Quadrant Insight Engines 2019. Watson Discovery doesn’t just extract information – it crawls complex business documents serves up answers with context, leading businesses to insights impossible to derive otherwise.

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Leader in AI Search

IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019 report, receiving the highest scores possible in information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria.

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Use cases

Watson Discovery to scale expertise

Empowers 4,600 employees

Prudential, a leading life insurance company, is using Watson Discovery to scale expertise across their financial consulting teams.

Personal attention by using Watson Discovery

Understands 62 complex products and services

Bradesco, one of Brazil’s largest banks, is using Watson Discovery to give personal attention to 65 million customers.

Use Watson Discovery to reduce time spent researching problems by 75%.

Reduces time spent on research by 75%

Woodside, Australia’s largest independent oil and gas company, is using Watson Discovery to reduce time spent researching problems by 75%.

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Unlock hidden value in data to find answers, monitor trends, and reveal patterns with the world’s most advanced cloud-native insight engine.