What is order management software?

Order management software tracks orders from inception to delivery, and manages processes and data connected to the order as it moves through its lifecycle. It tracks all information, including order capture, inventory management, order fulfillment and after-sales services and scheduling, and provides real-time visibility into orders from all channels.¹

Orchestrate smarter order management and fulfillment

Getting your customers what they need when and where they need it has never been more challenging. It is possible to manage through complexity and preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7-8% using our order and inventory management applications.¹ You can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels. Accurate up-to-the-minute inventory views and available-to-promise data help you maximize responsiveness and keep more customer promises. Embedded AI enables smarter sourcing and fulfillment decisions at the lowest cost to serve.

The Total Economic Impact of IBM Sterling Order Management

What is the business value of an order management system? Forrester studies the question.

See why customers choose IBM

Eileen Fisher delivers outstanding customer experiences

Builds a central inventory, order-promising and fulfillment hub based on IBM Sterling Order Management — enabling true omnichannel retail capabilities.

Trivantage makes it easy for customers

Shapes customer journeys that align perfectly with customer expectations for B2C-style experiences.

Parker Hannifin delights with seamless fulfillment experiences

Increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network.

Discover key offerings within the IBM portfolio

IBM Sterling Order Management

Deliver a seamless omnichannel customer experience and optimize order fulfillment across every location in your supply chain.

IBM Sterling Fulfillment Optimizer with Watson

Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

IBM Sterling Inventory Visibility

Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.

IBM Sterling Store Engagement

Increase sales and improve customer service across multi-store environments.

IBM Sterling Supply Chain Insights with Watson

Predict, quickly assess and effectively mitigate disruptions and risks to optimize supply chain performance with AI-powered capabilities.

See what analysts are saying

Forrester Consulting: The Omnichannel Maturity Assessment

What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.

Forrester Consulting: The Total Economic Impact of IBM Sterling Order Management

What is the business value of an order management system? Forrester studies the question.

The Order Management Market: An IHL Retail Executive Advisory Program Research Study

IHL issues a report on order management solutions for the retail industry.

Learn how IBM Sterling Order Management software can help you deliver the perfect order — more profitably

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1. Rick Bingle, SVP of Supply Chain, REI, Think 2019, https://youtu.be/8wW_gLuvS0k