Customer Centre capabilities

If you are an active leasing customer of IBM Global Financing, you can create your Customer Centre account at any time by reaching out to your representative.

Customer Centre comprises three modules — delivery confirmation, lease management and end-of-lease, which aggregates your asset information into one simple tool. You can use each module individually or in any combination that best suits you:

Delivery confirmation

  • Electronic management of delivery confirmation documents
  • Accept, sign, edit, review, send out for signature
  • Customize and download your documents
  • Currently available in the United States only

Lease management

  • Manage your financed assets during your lease. 
  • Estimate payment forecasts
  • Create and customize financed item reports
  • Query, download, and create asset and invoice reports Manage leased assets globally

End-of-lease management

  • Easily manage the end of your lease 
  • View your end-of-lease choices
  • Create customized end-of-lease reports to weigh your options 
  • Electronically execute your decisions
  • Currently available in the United States, Canada and Germany.

Learn how to use the Customer Centre tool

Customer Centre features a full spectrum of powerful lease management functions that you can explore in the video tutorials below.

Using Customer Centre

General tutorials on saving and downloading reports, and setting preferences.

DCD Module

How to use the Delivery Confirmation Document module.

Lease Management Module

Manage your leases, search for equipment, view invoice details and create payment forecasts.

End of Lease Module

View end of lease reports and submit end of lease decisions.

Just need to manage end of lease?

Learning Series function - IBM End of Lease Centre

If you don't need the full functionality of our Customer Centre, the IBM End of Lease Centre provides automated self-service end of lease notification and communications.

Log into IBM End of Lease Centre as a guest or registered user using an access number.

  • View your end-of-lease choices and electronically submit decisions (guest ID only)

  • View your end-of-lease options and electronically submit decisions (registered IBM users)

  • Save a draft and electronically submit decisions (registered IBM users)

  • Create end-of-lease reports to analyze your options and review the additional resources available in IBM End of Lease Centre (registered IBM users)