Customer Centre capabilities and tutorials

If you are an active IBM Global Financing leasing customer, you can create your Customer Centre account at any time by reaching out to your representative. Customer Centre features a full spectrum of powerful lease management functions.

Customer Centre modules and tutorials

Customer Centre comprises three modules — delivery confirmation, lease management and end-of-lease. You can use each module individually or in any combination to best suit your needs.

Delivery confirmation module

  • Electronic management of delivery confirmation documents
  • Accept, sign, edit, review, send out for signature
  • Customize and download your documents
  • Currently available in the United States only

Lease management module

  • Manage your financed assets during your lease
  • Estimate payment forecasts
  • Create and customize financed item reports
  • Query, download and create asset and invoice reports
  • Manage leased assets globally

End-of-lease management module

  • Easily manage the end of your lease
  • View your end-of-lease choices
  • Create customized end-of-lease reports to weigh your options
  • Electronically execute your decisions
  • Currently available in the United States, Canada and Germany

Just need to manage end of lease?

IBM End of Lease Centre

If you don't need the full functionality of our Customer Centre, the IBM End of Lease Centre provides automated, self-service end-of-lease notification and communications.

Log into IBM End of Lease Centre as a guest or registered user using an access number.

  • View your end-of-lease choices and electronically submit decisions (guest ID only)
  • View your end-of-lease options and electronically submit decisions (registered IBM users)
  • Save a draft and electronically submit decisions (registered IBM users)
  • Create end-of-lease reports to analyze your options and review the additional resources available in IBM End of Lease Centre (registered IBM users)


IBM Global Financing offerings are provided through IBM subsidiaries and divisions worldwide to qualified commercial and government clients. IBM Global Financing lease and financing offerings are provided in the United States through IBM Credit LLC. Rates and availability are based on a client’s credit rating, financing terms, offering type, equipment and product type and options, and may vary by country. This offering does not guarantee that credit will be provided. Non-IBM content which is part of an overall IBM end user client solution may also be eligible for financing through IBM Global Financing. Non-hardware items are financed by means of loans. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice and may not be available in all countries. IBM and IBM Global Financing do not, nor intend to, offer or provide accounting, tax or legal advice to clients. Clients should consult with their own financial, tax and legal advisors. Any tax or accounting treatment decisions made by or on behalf of the client are the sole responsibility of the client. For IBM Credit LLC in California: Loans made or arranged pursuant to a California Financing Law license.