Webinar: How retailers are emerging smarter in the New Normal

Screenshot of alerts in a personalized dashboard in IBM Sterling Order Management software

Smart order fulfillment with IBM Sterling Order Management

Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS).

Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. 

IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability.

Benefits of IBM Sterling Order Management

Customize monitoring and alerts

Easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

View accurate, real-time global inventory from all channels, and order, fulfill and return from anywhere, to anywhere.

Use reverse logistics to track inventory

Efficiently manage returns and repair processes and link requests to original sales orders to enable repair lifecycle tracking.

Calculate your benefits

Deliver on more customer promises by orchestrating smarter order management and fulfillment. Use our benefits calculator to estimate how IBM Sterling Order Management can help your bottom line while creating a better customer experience.

Order Management System overview screen

IBM Sterling Order Management in action


Which order management system is right for you?

OMS on SaaS

Let IBM run OMS software as a service for you on IBM Cloud™.

OMS on hybrid cloud

Use IBM-provided certified containers and Red Hat® OpenShift® on IBM Cloud platform. Orchestrate a multi-cloud deployment on any cloud of your choice or in your on-premises environment, leveraging DevOps best practices.

OMS for on premises

Deploy OMS in the traditional method behind your firewall. Use your installed infrastructure and manage hardware provisioning to scale up and down as needed.

Build smarter supply chains from wherever you are