Welcome to IBM Support Insights Pro
IBM Support Insights Pro takes data center support strategy and infrastructure planning to the next level.
The application's Pro subscription level includes all capabilities from the Standard version, plus the following:
- Asset analysis:
- Security:
- Compare the security position of current versus recommended versions, with correlation to other risks
- Save time on upgrade and refresh decisions with simple and prioritized identification of assets and product families.
- Hardware lifecycle:
- Reduce infrastructure downtime risk and maintain support coverage by identifying where extended support or hardware replacements are required.
- Save time with improved hardware refresh planning for End-of-Support (EoS) assets.
- Maximize IT infrastructure value.
- Security:
- Case metrics
- Make better decisions on support actions with full case history.
- Understand and improve support performance with case activity trends.
Note: In order to upgrade to Pro, contact your sales representative or book a meeting using the Book a meeting button on this page.
IBM Support Insights - Standard vs Pro
Inventory management
| Component | Standard | Pro |
|---|---|---|
| AI-based watsonx Assistant chat, built on watsonx.ai. | ✓ | ✓ |
| Automated multi-vendor discovery via IBM contracts, Cisco CSPC, and ServiceNow CMDB. | ✓ | ✓ |
| End-to-end inventory views with maps, search, filters, exports and asset-level details. | ✓ | ✓ |
| Coverage analysis for warranty and support contracts. | ✓ | ✓ |
| Historical views of inventory and coverage changes. | ✓ | ✓ |
| Personalized views across the application with user-configurable tags and account-level custom properties. | ✓ | ✓ |
| Prescriptive vendor recommendations in inventory views and exports. | ✓ | |
| Self-service to add, change and remove maintenance online. | ✓ | ✓ |
Case metrics
| Component | Standard | Pro |
|---|---|---|
| Standard metrics for support activity, including cases opened/closed, volume by severity, and time to closure. | ✓ | ✓ |
| Direct links to cases in the IBM Support portal. | ✓ | ✓ |
| Case analysis: Graphically analyze top cases by severity and service type. | ✓ | |
| Case analysis: Customize case views, metrics and risks by product family, product id, location, vendor or custom properties. | ✓ | |
| Detailed case history with search and export. | 3 months | Full |
Risks and recommendations
| Component | Standard | Pro |
|---|---|---|
| Overall risk score with history. | ✓ | ✓ |
| Risk scores and proactive alerts for security CVEs, coverage, OS/firmware, and hardware. | ✓ | ✓ |
| Summary of affected inventory and prescriptive recommendations for alerts. | ✓ | ✓ |
| Microcode alerts deep dive, including list of affected assets and recommendations (whenever available). | ✓ | |
| Security CVE analysis: Graphical comparison of security position between current and recommended levels. | ✓ | |
| Security CVE analysis: Prioritized product families with total + average asset exposure, and additional fields. | ✓ | |
| Security CVE analysis: Correlation with HW and SW EoS risks to help upgrade/refresh decisions. | ✓ | |
| Security CVE analysis: Open-source software. | ✓ | |
| Hardware lifecycle analysis: Graphical comparison of assets with HW EoS over time. | ✓ | |
| Hardware lifecycle analysis: Prioritized product families with security and vendor notice risk correlation. | ✓ |