Next-generation platform

Managing order fulfillment

You can use Sterling Store Engagement to pick orders, pack orders, ship orders, and prepare orders for customer pickup.

Picking products for orders in stores that maintain inventory
You can pick up products from the backroom and place them in a staging location to fulfill orders. Use this procedure to pick products in stores that are configured to maintain inventory in store.
Picking products in Store Inventory Management (SIM)-disabled stores
You can perform shipment-based backroom pick in stores that have Store Inventory Management (SIM) disabled.
Picking products in batches
You can use batch picking to simultaneously pick multiple orders in an optimal way without having to walk through the zones or departments multiple times.
Picking products in batches based on shipments in Store Inventory Management (SIM)-disabled stores
Batch picking helps to optimize your backroom pick process. You can pick products for multiple orders in batches and later sort them into shipments appropriately. If your store does not have Store Inventory Management enabled, you can use shipment-based batch picking.
Packing orders
You can pack products for orders that are shipped from the store.
Shipping orders
You can confirm the shipment of packages through the designated carrier service.
Handing over customer pickup orders
You can use Sterling Store Engagement to keep the products ready for a customer to pick up from the store. You can also validate the customer details, mark shortages, if any, and print an acknowledgment for the products that are picked up by the customer.
Finding shipments
As a store associate, you can search for any shipment across all stores of an enterprise and provide relevant and current shipment information to the customer.