Interacting with Z ChatOps
There are four ways to interact with IBM Z® ChatOps: chatting, mouse navigation, lauch-in-context (LIC) link and message code preview, and inbound web hook.
Chatting with the bot user
- Using Simple Formed Sentences
- Simple Formed Sentences are natural language styled sentences with fixed form for simple communication. If you are a non-experienced user and only want to check the overview data, you can use this form of sentences. For specific usage concerning grammar and syntax, see IBM Z ChatOps Simple Formed Sentence (SFS).
- Using Commands
- If you are familiar with command lines and want to check detailed data, you can use commands as
a more powerful way of inquiring information. Commands have many enhanced capabilities, for example:
- Filtering and sorting of the output that can meet your needs of looking at more specific and detailed results.
- Auto-prompt of required options and parameters when you type commands without entering required parameters. See Using auto-prompt for required options for more information.
- Command aliases that allow you to type aliases to improve efficiency. See Using command aliases for more information.
Mouse navigation
Almost all the answers provided by the bot user bnz in the chat platform are presented with hyperlinks or action buttons. A simple click on the links or buttons by any user in the chat channel can make the bot user bnz to answer with more details.
Launch in context (LIC) link and message code preview
The bot user constantly listens to everything that is posted in the chat channel that it is invited in. When the bot user hears a URL and finds it related to an SMU resource, domain, or system, the bot user automatically follows the link and presents the available information about the linked target as a response in the chat channel. To learn more about the usage of this function, see Sharing IBM Service Management Unite links to channel.
Inbound web hook
Z ChatOps provides one incident web hook that can be called by other products to send events, incidents, and alerts to Z ChatOps. The bot user will post the received incidents to the specified chat channel and present those events, incidents, and alerts to the team of SMEs in the channel.