IBM Watson Care Manager features and benefits

IBM Watson Care Manager supports care management workflows that can help care teams to change client behavior and improve health across attributed populations.

IBM Watson Care Manager provides the following features and benefits:

  • Establishes a central record from information and data that spans across systems and care providers to help create an overview of an individual's health status.
  • Supports coordinated care delivery, sharing of care plans, and team-based care.
  • Enables the creation of longitudinal and data-driven care plans.
  • Enables care managers to provide meaningful, personalized, care pathways for individuals that can drive behavior change that lead to better health and reduced costs.
  • Increases care manager productivity, with guided care planning, and follow-up by using integrated tools that can enable care managers to spend more productive time with clients.
  • Provides flexible care management workflow tools to support multiple initiatives that include accountable care organizations (ACOs), care transitions, palliative care, complex disease management, and social programs.
  • Supports value-based payment models and demonstration of the value of their care team management activities.
  • Reporting capabilities help care teams to understand client needs, plan and manage client care, measure the effectiveness of programs and services, and increase organization efficiency. Care managers and supervisors can run reports based on client information that is available in Watson Care Manager. Supervisors can access dashboards to see charts with program and demographic statistics for clients, or create their own custom reports and dashboards, as needed.

  • Watson Care Manager Notes Highlights can help care team members to more quickly access information that is scattered across multiple notes. Notes highlights are a ranked list of relevant words and phrases that are extracted from a client's notes.

    Notes Highlights uses natural language processing and cognitive computing to identify, categorize, and rank notes highlights. Notes highlights are generated from the last year of unstructured, shared, and published notes and their associated comments, and are updated as new notes or comments are added.

  • Optional add-on components give IBM Watson Care Manager the capability to support enhanced workflows: