Customers want better, faster and more personalized service

Your customers — whether they’re consumers or other businesses — don’t care what it takes to get their order from point A to point B. They just want what they ordered — when, where and how they want it delivered. To exceed expectations without hurting your bottom line, you’ve got to modernize fulfillment processes and master everything from available-to-promise to dynamic demand requirements. 

IBM® Order Management software provides you with:

  • Real-time inventory visibility across the supply chain network
  • Dynamic order monitoring based on promise dates
  • Optimized sourcing to find the lowest cost to serve
  • Unmatched fulfillment flexibility

All made smarter with AI.

Key capabilities

Deliver on customer promises

Deliver on customer promises
Have a single source of order tracking and accurate, real-time available-to-promise insights at the time of purchase

Increase fulfillment flexibility

Increase fulfillment flexibility
Automatically scale to meet changes in demand

Automatically scale to meet changes in demand

Effectively manage complexity
Connect goods, services and delivery into a single, managed order to increase profitability

Create happier customers

Create happier customers
Connect to any fulfillment option to deliver the highly personalized service your customers expect

Drive efficiencies and control costs

Drive efficiencies and control costs
Get sourcing optimization to find the lowest landed cost

State-of-the-art hybrid cloud technology

State-of-the-art hybrid cloud technology
Experience a proven platform that securely processes millions of orders a day
 

AI-enabled order management software is transforming the industry

Infographic: Smarter order management system

How to leverage order management for a superior customer experience.

IDC MarketScape: Worldwide Distributed Order Orchestration for Enterprise Retailers 2018

Find out why IBM was named a Leader in the latest IDC report evaluating order management providers for enterprise retailers.

Experience the power of AI in Watson Order Optimizer

Reduce your cost per order and increase customer satisfaction by optimizing the routing of online customer orders across both your distribution centers and physical stores.

Engage an expert

Schedule a one-on-one consultation with experts who can help you make your supply chain smarter with AI-enabled solutions.