Designed to help enterprises create and deploy custom copilots
Fuel AI-powered business transformation
Microsoft Copilot is an AI assistant designed to boost productivity and creativity across day-to-day tasks and is already at work in tools used every day, such as Outlook, Office 365 and Teams. But for some businesses, there is a need for a more specific, customized solution.
That’s when custom copilots come into play. Custom copilots can be tailor-made to a business’s specific use case and built to its exact specifications.
To help businesses navigate the complexity and uncertainty of this fast-evolving landscape, IBM Consulting® announced IBM Copilot Runway, a new offering designed to help enterprises create, customize, deploy and manage copilots.
A customized framework to help organizations deploy copilots at scale, aligning with their unique needs and goals for smooth integration and maximum impact.
Use IBM’s Copilot Catalyst to design copilots that are flexible and adaptable, empowering organizations to meet their unique needs effectively and efficiently.
A library of pre-built copilots for specific use cases, saving time and effort in implementation.
Use cases
- Procurement and finance copilot
- Agent and field service copilot
- KYC copilot
- Employee experience copilot
- Digital twin
AI-powered contract insights for procurement specialists
Assist procurement specialists in extracting valuable insights from contracts. This approach can aid users in understanding contract terms, obligations and risks more efficiently, enabling informed decision-making and streamlined contract management processes.
Intelligent assistance for customer service operations
A copilot for agents and technicians that offers gen AI search, self-service options, real-time assistance, upsell or cross-sell recommendations and contextual support for streamlined operations and enhanced customer experiences.
AI-powered KYC verification copilot
A copilot that aims to automate and expedite the KYC verification process, ensuring compliance with regulations while reducing the time and effort required from bank staff.
Intelligent employee support and engagement
A copilot for employees to enhance employee engagement, reduce manual tasks and ensure a seamless experience throughout the employee lifecycle—from onboarding to day-to-day operations.
Digital twin copilot for operational optimization
Dynamic digital replica of a physical entity, collaborating with human operators to simulate, monitor and optimize real-world performance, enhancing decision-making and efficiency.
Case study
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