Deliver extraordinary experiences

Customer expectations for electronics start with superior performance. The emergence of the “Internet of Things” provides enormous opportunities to differentiate device experiences with transformational services. IBM Commerce Solutions can help you translate device and customer data into an always-on engagement that delivers the right experience at just the right moment, building unbreakable bonds.

Media-Saturn

More than 40 percent of online customers now choose in-store pickup instead of waiting for delivery.

See how Media-Saturn implemented an omni-channel strategy to boost online sales and create more opportunities for customer engagement.

IBM Commerce solutions portfolio for electronics

Marketing

Digital marketing for the electronics industry

Digital Marketing

I want to quickly design and automate consistent digital customer experiences.

Digital marketing for the electronics industry

Lead management

I want to capture, qualify and nurture leads.

Digital marketing for the electronics industry

Customer experience analytics

I want to understand the what, why and how of my customers’ behaviors.

Digital marketing for the electronics industry

Journey design

I want to collaborate across my team to design and improve customer experiences.

Digital marketing for the electronics industry

Omni-channel marketing

I want to acquire and grow customer relationships online and offline.

Digital marketing for the electronics industry

Real-time personalization

I want to dynamically serve up relevant content, offers and recommendations.

Customer analytics

Customer analytics for the electronics industry

Customer experience analytics

I want to understand the what, why and how of my customers’ behaviors.

Customer analytics for the electronics industry

Social analytics

I want to capture and analyze social media opinions and trends about my business.

Customer analytics for the electronics industry

Predictive analytics

I want to anticipate customer needs and prepare in advance to meet them.

E-Commerce & Merchandising

Omni-channel marketing and merchandising for the electronics industry

B2C Commerce

I want to engage seamlessly across all channels for a better customer experience.

Omni-channel marketing and merchandising for the electronics industry

B2B Commerce

I want to deliver a unique brand experience that makes selling effortless.

Omni-channel marketing and merchandising for the electronics industry

Omni-channel merchandising

I want better customer insights to maximize sales, profits and loyalty.

Procurement

Improve procurement performance for the electronics industry

Enterprise source to pay

I want to optimize the value chain to reduce costs and drive revenue growth.

Improve procurement performance for the electronics industry

Enterprise contract management

I want to ensure compliance, control risk and maximize financial performance.

Payments

Commercial payments

I want real-time transactions for commercial payments.

Retail payments

I want superior payment experiences for customers quickly and easily.

B2B Integration

Improve your B2B integration in the electronics industry

B2B integration

I want to securely execute B2B processes with my global business community.

Improve your B2B integration in the electronics industry

Managed file transfer

I want to make sure my data exchanges are fast, reliable and secure.