Need a virtual assistant for voice and speech channels?

See how AI solves customer issues the first time, across any channel.

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Overview

What is Watson Text to Speech?

IBM Watson Text to Speech is an API cloud service that enables you to convert written text into natural-sounding audio in a variety of languages and voices within an existing application or within Watson Assistant. Give your brand a voice and improve customer experience and engagement by interacting with users in their native language. Increase accessibility for users with different abilities, provide audio options to avoid distracted driving, or automate customer service interactions to eliminate hold times.

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Use cases

Customer self-service

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Customer self-service

Answer common call center queries using a Watson-powered virtual assistant on the phone.

Call analytics

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Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

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Agent assist

Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.

Benefits

Improve user experience

Help all customers comprehend your message by translating written text to audio.

Boost contact resolution

Solve customer issues faster by providing key information in their native language.

Protect your data

Enjoy the security of IBM’s world-class data governance practices.

Run it anywhere

Support global languages and deploy on-premises or on any cloud.

Feature highlights

What sets Watson Text to Speech apart?

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Real-time speech synthesis

Provide multilingual, natural-sounding support.

A unique voice for your brand

Create a branded voice with Premium.

Leader in AI and ML

Benefit from IBM Research in AI and machine learning.

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