Overview
What is Watson Text to Speech?
IBM Watson Text to Speech is an API cloud service that enables you to convert written text into natural-sounding audio in a variety of languages and voices within an existing application or within Watson Assistant. Give your brand a voice and improve customer experience and engagement by interacting with users in their native language. Increase accessibility for users with different abilities, provide audio options to avoid distracted driving, or automate customer service interactions to eliminate hold times.
Now available as AI for IBM partners
IBM Text to Speech is now available as a containerized library for IBM partners to embed AI technology in their commercial applications.
Need a virtual assistant for voice and speech channels?
IBM Watson Text to Speech is now available as a containerized software library designed for IBM partners to embed best-in-class AI speech technology into new or enhanced applications.
Use cases
Customer self-service
Customer self-service
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Call analytics
Call analytics
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Agent assist
Agent assist
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.
Benefits
Improve user experience
Help all customers comprehend your message by translating written text to audio.
Boost contact resolution
Solve customer issues faster by providing key information in their native language.
Protect your data
Enjoy the security of IBM’s world-class data governance practices.
Run it anywhere
Support global languages and deploy on-premises or on any cloud.
Feature highlights
What sets Watson Text to Speech apart?
Real-time speech synthesis
Provide multilingual, natural-sounding support.
A unique voice for your brand
Create a branded voice with Premium.
Leader in AI and ML
Benefit from IBM Research in AI and machine learning.
Client stories
Related products
Watson Speech to Text
Transform voice into written text with powerful machine learning technology.
Watson Assistant
Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.
Watson Speech Libraries for Embed
Infuse powerful natural language AI into commercial applications with a containerized library designed to empower IBM partners with greater flexibility.