Need a virtual assistant for voice and speech channels?

See how AI solves customer issues the first time, across any channel.

Overview

Use cases

Customer self-service

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Customer self-service

Answer common call center queries using a Watson-powered virtual assistant on the phone.

Call analytics

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Call analytics

Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.

Agent assist

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Agent assist

Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.

Benefits

Feature highlights

What sets Watson Text to Speech apart?

Related products

Watson Speech to Text

Transform voice into written text with powerful machine learning technology.

Watson Assistant

Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.

Watson Discovery

Find specific answers and trends from documents and websites using search powered by AI.

Get started now with IBM Watson Text to Speech