Need a virtual assistant for voice and speech channels?
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Overview
What is Watson Text to Speech?
IBM Watson Text to Speech is an API cloud service that enables you to convert written text into natural-sounding audio in a variety of languages and voices within an existing application or within Watson Assistant. Give your brand a voice and improve customer experience and engagement by interacting with users in their native language. Increase accessibility for users with different abilities, provide audio options to avoid distracted driving, or automate customer service interactions to eliminate hold times.
Use cases
Customer self-service
Customer self-service
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Call analytics
Call analytics
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Agent assist
Agent assist
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search. As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.
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Benefits
Improve user experience
Boost contact resolution
Protect your data
Run it anywhere
Feature highlights
What sets Watson Text to Speech apart?
Real-time speech synthesis
Provide multilingual, natural-sounding support.
A unique voice for your brand
Create a branded voice with Premium.
Leader in AI and ML
Benefit from IBM Research in AI and machine learning.
Client stories
Now available as embeddable AI for IBM partners
IBM Watson Text to Speech is now available as a containerized software library designed for IBM partners to embed best-in-class AI speech technology into new or enhanced applications.
Related products
Watson Speech to Text
Transform voice into written text with powerful machine learning technology.
Watson Assistant
Solve customer issues the first time using an AI virtual assistant across any application, device, or channel.
Watson Discovery
Find specific answers and trends from documents and websites using search powered by AI.