Watson Discovery is AI-powered search

Watson Discovery is an award-winning AI-powered search technology that uses text analytics and natural language processing to break open data silos and retrieves specific answers to your questions, while also data mining to analyze and relationships buried in enterprise data. Watson Discovery is AI-powered search that uses natural language processing to understand and easily be trained on the language of your domain. Unlike competitors, Watson Discovery can be deployed on any cloud or on-premises environment.

Watson Discovery is so much more than enterprise search

Your employees and customers are challenged daily to surface insights and information quickly. They waste hours searching for information hidden across multiple sources, in both unstructured and structured forms, that is frequently updated, and is written in domain-specific lingo.

Enterprise search doesn’t provide employees and customers with exact answers to complex questions. It can’t understand the nuances of phrases and acronyms in your industry and accurately search through your complex documents in a timely manner.

Watson Discovery solves these challenges. Unlike enterprise search, AI-powered search allows you to receive more specific answers from anywhere in your data, as well as the context of the entire document or supporting links. AI-powered search enables your employees and customers to make informed decisions faster and with confidence.

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Why Watson Discovery?

Understands business documents

Enterprise search, and searchable FAQ and knowledge bases can’t fully understand the structure of your complex business documents. Your business contains industry-specific content and exist in different formats – like PDFs, Excel tables, and PowerPoints – that are visually difficult for enterprise search tools to interpret. With Smart Document Understanding (SDU), you can visually label the text, tables and images within your enterprise documents allowing Watson Discovery to surface the exact answer from a body of text or section.

Continuously learns and improves

Your AI-powered search needs to continue to learn and improve over time. Watson Discovery’s Integrated Machine Learning capabilities include relevancy ranking, text analytics, data mining, custom model optimization, and more.

Integrates with Watson Assistant to retrieve answers from complex content

Most chatbots frustrate users when asked detailed questions, relaying that they don’t understand and can’t provide an accurate answer. Watson Discovery’s integration ‘search skill’ with IBM’s award-winning conversational AI, Watson Assistant, enables users to retrieve answers in more complex content and disparate content found in their knowledge bases, FAQ, self-service content, product manuals, project reports, and more. It’s so much more than a chatbot.

Watson Discovery COVID-19 response

COVID-19 has everyone looking for answers, straining businesses, government agencies and healthcare organizations. To help address situations around COVID-19, IBM Watson Discovery is now offering a free COVID-19 kit as a pretrained knowledge base data source. This kit contains daily curated information from trusted sources such as the CDC, Harvard, and the United States Department of Labor.  Infuse your COVID-19 Watson Assistant chat bot with the Watson Discovery COVID-19 Kit by leveraging search skill. When a user initiates a query, the search skill will return three matching answers curated from the COVID-19 kit sources.

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COVID-19 kit
COVID-19 incident map

IBM Watson NLP powered COVID-19 Incident Map

The weather channel created an interactive COVID-19 incident map by using IBM Watson Natural Language Processing (NLP) to extract data from the World Health Organization, as well as state and local agencies. IBM Watson Discovery extracts insights from PDFs, HTML, tables and images, and Watson Natural Language Understanding extracts insights from natural language text. Together, these two technologies are populating the map with the latest and most-up-to-date information.

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Use cases

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Empowers 4,600 employees

Prudential, a leading life insurance company, is using Watson Discovery to scale expertise across their financial consulting teams.

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Understands 62 complex products and services

Bradesco, one of Brazil’s largest banks, is using Watson Discovery to give personal attention to 65 million customers.

Industrial energy machinery

Reduces time spent on research by 75%

Woodside, Australia’s largest independent oil and gas company, is using Watson Discovery to reduce time spent researching problems by 75%.

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Leader in Text Analytics

IBM's Watson Discovery was named a 'Leader' in two reports from Forrester in Q2 2020: "The Forrester Wave™ AI-Based Text Analytics Platforms (Document-Focused)" report and "The Forrester Wave™ AI-Based Text Analytics Platforms (People-Focused)" report receiving the highest score for strategy in both reports and the highest score possible for market presence in both reports.

Download the People-Based report

Download the Document-Based report

A Leader in Gartner Magic Quadrant for Insight Engines

IBM was named a ‘Leader’ in Gartner’s Magic Quadrant Insight Engines 2019. Watson Discovery doesn’t just extract information – it crawls complex business documents serves up answers with context, leading businesses to insights impossible to derive otherwise.

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Leader in AI Search

IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019 report, receiving the highest scores possible in information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria.

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NEW: Natural Language Processing (NLP) innovations from IBM Research now available in Watson

New NLP features from project debater commercialize inside Watson

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How to deploy custom models with Watson

Understand how to enhance Watson Discovery’s AI-powered search capabilities by creating custom models specific to your domain.

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Transform your business with AI-powered search

Learn how AI-powered search meets employees’ need for information and helps them get work done smarter and faster.

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Unlock hidden value in your enterprise data using AI-powered search. Break open data silos and retrieve specific answers to your questions, while also data mining to analyze and relationships buried in enterprise data.