Watson Discovery is so much more than enterprise search
Your employees and customers are challenged daily to surface insights and information quickly. They waste hours searching for information hidden across multiple sources, in both unstructured and structured forms, that is frequently updated, and is written in domain-specific lingo. Enterprise search doesn’t provide employees and customers with exact answers to complex questions. It can’t understand the nuances of phrases and acronyms in your industry and accurately search through your complex documents in a timely manner. Watson Discovery solves these challenges. Unlike enterprise search, AI-powered search allows you to receive more specific answers from anywhere in your data, as well as the context of the entire document or supporting links. AI-powered search enables your employees and customers to make informed decisions faster and with confidence.
Why Watson Discovery?
Understands business documents
Enterprise search, and searchable FAQ and knowledge bases can’t fully understand the structure of your complex business documents. Your business contains industry-specific content and exist in different formats – like PDFs, Excel tables, and PowerPoints – that are visually difficult for enterprise search tools to interpret. With Smart Document Understanding (SDU), you can visually label the text, tables and images within your enterprise documents allowing Watson Discovery to surface the exact answer from a body of text or section.
Continuously learns and improves
Your AI-powered search needs to continue to learn and improve over time. Watson Discovery’s Integrated Machine Learning capabilities include relevancy ranking, text analytics, data mining, custom model optimization, and more.
Integrates with Watson Assistant to retrieve answers from complex content
Most chatbots frustrate users when asked detailed questions, relaying that they don’t understand and can’t provide an accurate answer. Watson Discovery’s integration ‘search skill’ with IBM’s award-winning conversational AI, Watson Assistant, enables users to retrieve answers in more complex content and disparate content found in their knowledge bases, FAQ, self-service content, product manuals, project reports, and more. It’s so much more than a chatbot.
Watson Discovery COVID-19 response
COVID-19 has everyone looking for answers, straining businesses, government agencies and healthcare organizations. To help address situations around COVID-19, IBM Watson Discovery is now offering a free COVID-19 kit as a pretrained knowledge base data source. This kit contains daily curated information from trusted sources such as the CDC, Harvard, and the United States Department of Labor. Infuse your COVID-19 Watson Assistant chat bot with the Watson Discovery COVID-19 Kit by leveraging search skill. When a user initiates a query, the search skill will return three matching answers curated from the COVID-19 kit sources.
IBM Watson NLP powered COVID-19 Incident Map
The weather channel created an interactive COVID-19 incident map by using IBM Watson Natural Language Processing (NLP) to extract data from the World Health Organization, as well as state and local agencies. IBM Watson Discovery extracts insights from PDFs, HTML, tables and images, and Watson Natural Language Understanding extracts insights from natural language text. Together, these two technologies are populating the map with the latest and most-up-to-date information.
Use cases
Empowers 4,600 employees
Prudential, a leading life insurance company, is using Watson Discovery to scale expertise across their financial consulting teams.
Understands 62 complex products and services
Bradesco, one of Brazil’s largest banks, is using Watson Discovery to give personal attention to 65 million customers.
Reduces time spent on research by 75%
Woodside, Australia’s largest independent oil and gas company, is using Watson Discovery to reduce time spent researching problems by 75%.
Leader in Text Analytics
IBM's Watson Discovery was named a 'Leader' in two reports from Forrester in Q2 2020: "The Forrester Wave™ AI-Based Text Analytics Platforms (Document-Focused)" report and "The Forrester Wave™ AI-Based Text Analytics Platforms (People-Focused)" report receiving the highest score for strategy in both reports and the highest score possible for market presence in both reports.
A Leader in Gartner Magic Quadrant for Insight Engines
IBM was named a ‘Leader’ in Gartner’s Magic Quadrant Insight Engines 2019. Watson Discovery doesn’t just extract information – it crawls complex business documents serves up answers with context, leading businesses to insights impossible to derive otherwise.
Leader in AI Search
IBM Watson Discovery is named a 'Leader' in “The Forrester Wave™ Cognitive Search Q2 2019 report, receiving the highest scores possible in information ingestion, intent intelligence, relevancy intelligence and tuning tools criteria.
NEW: Natural Language Processing (NLP) innovations from IBM Research now available in Watson
New NLP features from project debater commercialize inside Watson
How to deploy custom models with Watson
Understand how to enhance Watson Discovery’s AI-powered search capabilities by creating custom models specific to your domain.
Transform your business with AI-powered search
Learn how AI-powered search meets employees’ need for information and helps them get work done smarter and faster.