Business challenge

Targetprocess offers a visual management platform that enables companies to scale agile processes. The solution must perform reliably, otherwise Targetprocess risks slowing down clients’ operations.

Transformation

Choosing IBM Cloud virtual and bare metal servers to host its solution, Targetprocess obtained a dependable platform that offers easy management, versatility and scaling, helping it gear up for growth.

Results

Drives

clients’ businesses with stellar service continuity, inspiring customer loyalty

Scales

easily, with IBM data centers around the world supporting global expansion

Combines

flexibility with easy management, freeing up the company to focus on development

Business challenge story

Taking aim at rigid management processes

It’s a familiar story: a company outgrows its management tools and stops getting the results it needs to sustain success. They may start stacking solutions used by different departments on top of one another and end up with a complex environment that stifles business agility. Established in 2004, Targetprocess saw an opportunity to address this challenge, by creating a holistic management platform available as a service.

Eugene Khasenevich, Chief Technology Officer and Co-Founder at Targetprocess, explains: “We wanted Targetprocess to align with best practices but still be customizable enough to adapt to a wide range of client requirements, since every enterprise is unique. We decided to build a SaaS [software-as-a-service] offering and host it in the cloud to make it more affordable for our customers and for us.”

Targetprocess evaluated a range of cloud services, trying out bare-metal services from GoDaddy, virtual hosting from Atum and other providers, before switching to Amazon Web Services (AWS). However, the company still wasn’t satisfied.

“We couldn’t find a provider that would allow us to easily manage a heterogeneous environment of bare metal and virtual servers,” recalls Khasenevich. “The vendors that we sampled didn’t provide sufficient performance, and we experienced sporadic downtime, which was followed up by long delays in getting technical support. The final straw was a two-day outage on AWS, so we began looking for an alternative.”

Unlike other cloud providers, where you have to wait 15 to 30 minutes for networks to be rerouted if there’s a regional failure, IBM Cloud systems are restored so quickly that users don’t even notice there’s an issue.

—Eugene Khasenevich, Chief Technology Officer and Co-Founder, Targetprocess

Transformation story

Putting solid foundations into place

Targetprocess found the ideal platform to support its visual management solution, moving to a combination of IBM Cloud bare metal servers and IBM Cloud virtual servers. The company conducted the migration independently, using the IBM Cloud portal tools, which it continues to employ for management of the environment. In the event of any issues, Targetprocess has easy access to local support.

“We were attracted to IBM Cloud services by the thorough documentation available online, and the excellent admin control panel,” says Khasenevich. “SoftLayer, as it was called before being acquired by IBM, had an established reputation, giving us confidence that it was a low-risk option.”

Today, TargetProcess utilizes approximately 120 bare metal servers and 50 virtual servers, making use of IBM Cloud for VMware Solutions where it is more cost-effective to do so. The company relies on infrastructure in IBM Cloud datacenters in the USA, the Netherlands, the UK and Australia, serving around 43,000 end users.

We’re excited about where we can take Targetprocess next, and thanks to IBM Cloud technology we can concentrate on the next stage in our evolution, confident that the current iteration is performing excellently.

—Eugene Khasenevich, Chief Technology Officer and Co-Founder, Targetprocess

Results story

Focusing on what matters

Moving to IBM Cloud solutions gave Targetprocess the ability to enhance the level of service it offers to customers. Specifically, the company has experienced less downtime and consistently higher performance.

“Unlike other cloud providers, where you have to wait 15 to 30 minutes for networks to be rerouted if there’s a regional failure, IBM Cloud systems are restored so quickly that users don’t even notice there’s an issue,” comments Khasenevich. “Enterprises rely on our solutions to support everyday operations, so exceptional service continuity ensures that we can drive rather than slow down their businesses, ensuring that we remain their first choice.”

With SaaS customers in 52 countries and plans to expand further, Targetprocess benefits from the global reach of IBM Cloud resources. Khasenevich says: “The geographical reach of IBM Cloud datacenters was one of the key reasons we chose them, and a big factor in why we’ve retained them as the company has grown. Adding new bare metal or virtual servers is a simple and cost-effective process.”

Since migrating to the IBM Cloud platform, Targetprocess has changed the architecture of its solution from monolithic to one based on microservices. Next, the company plans to turn Targetprocess into a Scaled Agile Framework (SAFe) management tool. Throughout previous changes and looking to the future, the easy management and flexibility of the IBM Cloud solutions have proved a significant advantage.

Khasenevich concludes: “IBM Cloud solutions give us the freedom to focus on development rather than administration. We’re excited about where we can take Targetprocess next, and thanks to IBM Cloud technology we can concentrate on the next stage in our evolution, confident that the current iteration is performing excellently.”

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About Targetprocess

Targetprocess is a visual management platform that enables companies to scale agile processes across the enterprise. Founded in 2004, Targetprocess supports more than 51,000 licensed users in 80 countries, and has offices in Buffalo, Toronto, Berlin, Nicosia and Minsk.

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