By understanding the complexities of our network and our users, CarbonHelix was able to help improve our SOC efficiency very quickly.

IT Security Manager, Service Provider

Business challenge

Because the company’s network users produced a wide range of unclassifi- able behaviors, IBM® QRadar® SIEM generated an average of 400 valid alerts per day, many of them low priority and unactionable.


By understanding the client’s complexity and using tuning techniques to optimize QRadar, IBM Business Partner CarbonHelix was able to filter out the noise and move the low-priority issues into actionable reports. Improved data visibility and data quality allowed CarbonHelix to detect a wider range of threats and enhanced SOC analysts’ efficiency.


  • Optimizes the service provider’s investment in the IBM QRadar system
  • Reduces time spent on incident investigations, freeing up resources for higher-value work
  • Increases the visibility of real threats, helping analysts use QRadar for proactive threat hunting

Solution category

  • Security