By December of 2020, all 33 of KNPC’s departments were using Easy Memo to share, edit, sign and store memos and correspondence. That includes 168 divisions and approximately 5,000 employees. In all, KNPC has automated 26 core business processes.
The new solution’s benefits have been both fast and remarkable. To begin with, the average cycle for preparing critical correspondence has gone from five days to three hours. The organization no longer needs couriers or paper storage, and its paper and ink usage has dropped considerably, saving about 80 trees and 303 ink cartridges thus far.
Changes are easier to make now, and even documents that undergo multiple rounds of edits move quickly through the process. The solution also allows employees to track the progress of their memos as they move through the company, so it’s easy to identify and eliminate bottlenecks.
Furthermore, the labor expenditures associated with filing physical documents—about KWD 6 per file—have been eliminated, as have those associated with locating misfiled documents (KWD 37) and reproducing lost documents (KWD 68). On average, Easy Memo helps KNPC’s employees spend approximately 75% less time on internal correspondence than they did in the past.
Now, the IT department is looking into ways IBM and Easy Memo can streamline processes even further. “We’re looking into Watson-based voice recognition, and we are also very interested in using robotic process automation (RPA) to eliminate some of the tedious work we do,” Al Rashed concludes.