Home Case Studies inter-aduaneira Trading up
Shipment tracking automation that benefits process and people
construction worker using a digital tablet

Automation doesn’t just save time and money. It can free people to learn and grow.

Inter Aduaneira, a Brazilian international trade consultancy, was looking for ways to streamline operations and improve the services it offers. The company was founded in 1996 and it, along with its several intermediaries, used analog methods to help customers track worldwide shipments of goods. Its expertise includes having a thorough understanding of the complex bureaucracies, legal affairs and accounting rules of individual countries around the world.

Tracking shipments was often difficult due to the manual processes and the extensive documentation required. The data entry process was time-consuming, prone to error and lacked robust security. There are several organizations involved in every import or export transaction, and each adds data to documents such as commercial invoices, packing lists, bills of lading and others. Because this data is often not in a digital format, it must be manually consolidated. “In foreign trade,” says Breno Palhares, Inter Aduaneira co-founder and the CEO of the spinoff company Axxin, “data entry mistakes mean high fines and undelivered goods.”

The company itself was unable to tap into the innovation within its workforce. Inter Aduaneira realized that future success lay in the hands and minds of its employees. The Inter Aduaneira IT department began investigating what it would take to create a technology solution to replace all manual processes.

Large no. of Operations


Inter Aduaneira conducts more than 35,000 trade operations per year

Effort Savings


Automation saved Inter Aduaneira 800 hours per analyst

In foreign trade, data entry mistakes mean high fines and undelivered goods. Breno Palhares CEO Axxin

The company decided to begin with those that impact all or most of the services it provides to its customers, such as import or export declaration records, import licenses, bills of lading and cargo tracking systems. After realizing just how challenging this would be, leadership decided to spin off a new company to address the issue: Axxin. Axxin created four fundamental solutions for analytics, data mining, workflow automation and AI: Axxin Advanced Analytics, Axxin Data Miner, Axxin Workflow Automation and Axxin Artificial Intelligence. Then, it began focusing on applying automation technology to Inter Aduaneira shipment tracking processes.

The solution: right at home

Axxin chose the IBM® Robotic Process Automation (RPA) solution* because of its local presence and grounding in big data. With Inter Aduaneira’s 35,000 trade operations across Brazil and multinational clients that span the globe, the company wanted to take advantage of the data automation solution to help it plan for the future.

The RPA solution is at work 24 hours a day, gathering information from multiple documents, including import and export declaration records, import licenses, bills of lading and official cargo tracking systems. It then logs itself in to government systems and inputs the information it collected.

Digital transformation is not immediate; it’s a whole journey to be planned. Breno Palhares CEO Axxin
Global expansion

The RPA solution has freed analysts to apply their skills to creating better customer relationships and helping Inter Aduaneira grow. So far, it has automated:

• 6,500 issued invoices
• 7,300 tax payment forms
• 5,550 air cargo system accesses
• 4,300 exportation processes
• 1,400 international trade process instructions

There are approximately 200 skilled analysts at Inter Aduaneira, and this solution saved more than 800 hours for just one. In some sectors of the company, response times have improved by 80%. The solution is more accurate and has led to increased safety and control.

Inter Aduaneira envisions creating value in international supply chain management by applying data science and AI to its foundational work of digitized data and automatic processes.

*The client featured in this case study initially engaged with WDG Soluções Em Sistemas E Automação De Proces LTDA which began conducting business as IBM on January 1, 2021. The WDG products in this case study, WDG Studio and WDG RPA, are now known as IBM RPA Studio and IBM RPA Solution respectively.

Inter Aduaneira logo
About Inter Aduaneira

Inter Aduaneira (link resides outside of ibm.com) is a worldwide trade consultancy. Founded in 1996 in Belo Horizonte, Brazil, the company operates more than 40 offices across the globe, including nine in Brazil, one in the US, one in Canada and 30 partner offices in Brazil.

Take the next step
Lojacorr Network puts people first in automation journey ENN taps into hyperautomation to boost productivity

© Copyright IBM Corporation 2021. IBM Corporation, IBM Hybrid Cloud, New Orchard Road, Armonk, NY 10504

Produced in the United States of America, March 2021.

IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at https://www.ibm.com/legal/copytrade.

This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.

The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.