“It’s difficult for people who live abroad to understand the complexity of banking in this country, with so many scenarios for exchange rates, inflation rates and macroeconomic assumptions,” says Guillermo Palombella, Consulting Director for IBM Business Partner KMG Analytics. “The planning team would often stay in the office until 2:00 AM and work on weekends with all the spreadsheets, opened and linked to each other. They also spent a lot of time doing Excel calculations to review the consistency of the data.”

Working with so many spreadsheets raised the potential for errors and delays. “A lot of the errors were mistakes made when the spreadsheets were populated,” says Carranza. “Because of all these spreadsheet links, we didn’t always have the results we were expecting, so we’d have to check it again. That’s when we started to look at planning software, and KMG Analytics presented IBM Planning Analytics, which was then known as TM1.”

In consultation with KMG Analytics, ICBC Argentina deployed the IBM® Planning Analytics platform to work with its familiar Excel interface, unify and streamline planning, and help ensure that all users could see and work with the same data. “With the integration, all the areas are on the same platform and connected,” says Palombella. “Everything can be consolidated very quickly.”

Initially, the IBM Planning Analytics solution was used to overhaul financial planning and analysis, but functionality was later extended to other applications. The bank used agile deployment methods to add tools for managing operating expenses and human resources. Building on the modular and scalable architecture of the software, the bank also implemented a much-needed solution for conducting the complicated bank stress tests required by the government.

Working in close partnership with the bank’s planning, budgeting and reporting team, KMG Analytics set up the IBM Planning Analytics solution for maximum flexibility. This enabled the team to tailor income statements and balance sheets for ICBC Argentina, ICBC executives in China, government regulators and the Central Bank of Argentina.

“The bank appreciates the IBM Planning Analytics platform and the ability to work more confidently and more quickly with their data,” says Palombella. “They’re no longer responsible for errors and inconsistencies related to typing in or linking data to spreadsheets.”

Carranza’s team also used agile methods to develop planning analytics processes. “We are currently adding more functionality to the tool and all the people that enter data participate,” says Carranza. “For example, we are incorporating automatic inflation adjustment to the figures, which is something we could not do with spreadsheets.”

One of the key lessons learned during deployment was that a close partnership with planning analytics experts was essential for success. “We needed to develop a long-term relationship with our KMG Analytics provider and have an ongoing maintenance contract,” says Carranza. “You need a partner on something as big as this.”

As an AI-infused planning solution, IBM Planning Analytics automates workflows to make processes visible and provides all users with customizable analytics workspaces. AI tools support natural language searching and multi-dimensional expressions based (MDX) queries for fast and powerful analysis, and embedded predictive forecasting capabilities enable more accurate forecasts.

After working with IBM Planning Analytics for over two years, ICBC Argentina has seen significant time savings related to some of its most complicated financial reporting tasks. For example, when it came to developing “what if” planning scenarios, the tool was able to reduce a two-day process into a matter of seconds. “With the model that we developed, it only takes a couple of clicks,” says Carranza. “We are very happy with the solution.”

Generating reports to comply with government-mandated bank stress tests used to require four weeks of staff time, but now the stress tests can be performed in two weeks, representing a time savings of 50%.

From a more strategic perspective, using the Planning Analytics solution has helped transform Carranza’s department. “Because we are a cost center, we don’t produce revenues. We only produce expenses. Our main objective is to be more efficient and we have to change our internal processes to provide better services,” says Carranza. “Now, we can also dedicate more time to the analysis of information instead of simply processing the information.”

Because of dynamic banking conditions in Argentina, ICBC Argentina needs to react quickly to future regulations and evolving economic circumstances. The IBM Planning Analytics solution provides the ability to streamline business processes and scale to meet workloads. “Every year we have changes, so we’re going to continue using the tools and incorporate more functionality, save time and save resources,” says Carranza. “With Planning Analytics, we think we are going in the right direction.”

Founded in 1998 as Standard Bank and acquired by ICBC in 2011, ICBC Argentina (link resides outside of ibm.com) is based in Buenos Aires and has over 100 branches in 17 provinces. With more than 3,500 employees, the bank serves one million customers and 40,000 institutional clients. It is part of ICBC, the world’s largest bank with over 4.9 trillion USD in assets. Founded in 1984, ICBC is headquartered in Beijing.

With offices in Buenos Aires and Santiago, Chile, KMG Analytics (link resides outside of ibm.com) has over 20 years of experience in helping businesses maximize the use of data, access self-manageable reports to make better decisions and improve projections with AI and machine learning. Other services include software licensing, workforce planning, sales and operations and rolling forecasts.