IBM Consulting helps AWS China support enterprises expanding overseas with cloud and AI strategies
As Chinese enterprises expand beyond domestic markets, AWS China supports customers navigating a fundamental shift—from exporting products overseas to localizing entire value chains, including R&D, supply chain, sales and services. This transition introduces new complexity, as enterprises must adapt to regional regulations, customer expectations and operational models across geographies.
AWS China observed common challenges among these organizations: limited access to local market insights, rising cross-border logistics costs, inconsistent customer service experiences due to language and time-zone gaps, and fragmented IT environments that struggle to support global operations. Without a unified, scalable digital foundation, enterprises risk slower expansion, higher operational costs and reduced competitiveness in international markets.
To help customers address these challenges and accelerate overseas growth, AWS China sought a trusted consulting partner with deep industry expertise, global delivery capabilities and experience designing cloud- and AI-enabled operating models.
AWS China partnered with IBM Consulting to help enterprises design and execute global expansion strategies built on cloud and AI capabilities. IBM Consulting worked closely with AWS China teams to co-develop a structured “3+1” approach that supports overseas growth through localized marketing, supply chain optimization, after-sales service transformation and a unified global IT architecture.
IBM Consulting provided advisory and implementation services to help enterprises modernize application architectures, adopt hybrid and cloud-native designs, and embed AI-driven insights into business processes. Together, AWS China and IBM Consulting supported customers in deploying multilingual customer service platforms, AI-enabled supply chain control towers and data-driven marketing models—replacing fragmented, manual workflows with scalable, automated systems.
This consulting-led collaboration enables AWS China to better support customers expanding into overseas markets, aligning global operations with local execution while maintaining governance, security and operational resilience.
With support from AWS China and IBM Consulting, enterprises are achieving more resilient and efficient global operations. Cloud-based architectures and AI-enabled analytics are improving supply chain visibility, reducing service response times and enabling faster decision-making across geographies.
Customers have realized measurable improvements, including up to 50% faster transaction response times, 60% gains in customer service efficiency and a tenfold increase in quality inspection and sampling rates. By connecting global strategy with localized execution, enterprises can now scale overseas operations more confidently while responding quickly to regional market demands.
IBM Consulting continues to collaborate with AWS China as a strategic services partner, helping enterprises advance cloud adoption, apply AI responsibly and build future-ready global value chains.
Disclaimer: The aforementioned Amazon Web Services (AWS) generative AI-related services are only available in Amazon Web Services (AWS) overseas regions. AWS China recommends these services only to help you develop your overseas business and/or understand cutting-edge technologies in the industry.
Amazon Web Services China provides cloud computing infrastructure and services through locally operated Beijing and Ningxia regions. Since launching in 2013, AWS China has enabled developers and enterprises in China to build, deploy and scale applications using secure, reliable cloud services that comply with Chinese legal and regulatory requirements.
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Examples presented as illustrative only. Actual results will vary based on client configurations and conditions and, therefore, generally expected results cannot be provided.