Solving customers’ business challenges with IBM Watson® technology
A business man and business woman talking in a large glass office building

Havas used the IBM Watson platform to create more personalized, innovative solutions for itself and its customers. The company helped its customer TD Ameritrade create AI-based marketing campaigns that deepened customer engagement.

Business challenge

After helping IBM® with its go-to-market strategy for the Watson platform, Havas saw an opportunity to use the cognitive platform to help its own customers address their business challenges.


Havas developed cognitive solutions to create more personalized, relevant marketing campaigns and experiences for its customers, along with data-powered strategies to help boost business outcomes.

Results 23% increase in brand consideration
after TD Ameritrade launched a promotion based on the Watson platform
Contributed to positive asset growth
through TD Ameritrade after the promotion
Increased the amount of time visitors spent at the TD Ameritrade website
after implementing the AI solution
Business challenge story
Recognizing the power of cognitive technology

Havas first encountered Watson technology when it helped IBM with its marketing efforts for the cognitive platform. “We were there at the ground level of building the Watson go-to-market story for IBM, as an agency supporting IBM,” says Jason Jercinovic, Global Head of Marketing Innovation at Havas. The company then continued to work with IBM to deliver Watson technology-based solutions to IBM clients, developing front-end solutions and coming up with creative ideas and use cases. 

As the agency became more knowledgeable about the Watson platform, it saw the potential for using it to help its own customers. Personalization has become increasingly vital in marketing, and Havas uses the Watson platform to create more personalized and effective marketing campaigns for its customers. “The modern consumer agenda is around demonstrating personalization, understanding me as an individual, knowing that every experience that I have matters,” says Jercinovic. “AI is able to give our customers’ leaders the ability to pull the needles out of the haystack to find those insights that drive business outcomes.”

AI is able to give our customers’ leaders the ability to pull the needles out of the haystack to find those insights that drive business outcomes. Jason Jercinovic Global Head of Marketing Innovation Havas
Transformation story
Developing creative AI solutions

Havas is using the Watson platform to help its customers achieve their business goals. For TD Ameritrade, a brokerage firm based in the US in Omaha, Nebraska, Havas came up with a digital go-to-market campaign called Most Confident Fan. TD Ameritrade was looking for a way to grow its brand awareness using its sponsorship of the 2015 NFL playoffs. The goal was to develop an experience that aligned with the company’s primary message of supporting more confident investing. Football fans could sign up and authorize Watson to analyze their social posts. Using Watson technology, Havas parsed the comments and gave each poster a ranking of his/her confidence. The fans with the most confidence in their teams won NFL tickets to the Super Bowl.

Seeing the value of cognitive solutions, TD Ameritrade then worked with Havas to make better use of its educational content. The business had a broad variety of educational content designed to help its users make better investments. But the content was spread out across multiple sites, and users weren’t able to access it easily. Therefore, TD Ameritrade wanted to find a way to use Watson technology to aggregate the content and make it easier for consumers to find. Working with Havas, the business combined the functionalities of the IBM Watson Personality InsightsIBM Watson Natural Language Classifier and IBM watsonx Assistant services to create Watson education, an AI tool that assessed a customer’s investment personality and delivered a customized curriculum of educational content that matched the individual’s profile. The Watson education tool was easy to use and delivered a much more personalized experience.

Havas is also using the Watson platform to develop innovative solutions to improve its own services. The agency created a managed service and product named Arcadia to help its customers determine how AI can solve their business problems. “Arcadia brings customer centricity to marketing leaders,” says Jercinovic. “It helps on segmentation insights. It's an aggregation of quantifiable actions for the marketer to consider.” Arcadia also generates journey maps that aggregate consumer views or sentiment along the customer journey.

Results story
Engaging customers through personalization

After the Most Confident Fan campaign, TD Ameritrade’s brand consideration rose by 23 percent as each visitor spent a record-breaking 20 minutes on the site. Similarly, the business saw an increase in customer engagement after implementing the Watson education solution.

TD Ameritrade now views cognitive technology as an essential tool in its arsenal. “We now view cognitive technology as a core ingredient of our go-to-market strategy,” says Kerin Morrison, Managing Director of Advertising and Brand Management at TD Ameritrade. “Our work with IBM Watson and Havas is one way that we're leaning into leading-edge technology like artificial intelligence to create a more valuable, customized experience for our clients and prospects.”

Similarly, Havas is reaping the benefits of its Arcadia solution. The application allows it to aggregate consumer insights at scale and be able to present that information to marketers in a way that is actionable. “It drives business for us,” says Jercinovic. “It’s an innovation tool that enables us to bring new services to market.”

Havas logo

Havas (link resides outside IBM.com) is a multinational advertising and public relations company. Headquartered in New York City, Havas New York is the company’s North American flagship agency. Havas New York helps CMOs unlock new growth and deliver better, more meaningful brand experiences. Learn more at ny.havas.com.

Take the next step

To learn more about Watson AI solutions, please contact your IBM representative or IBM Business Partner, or visit the following website: IBM Watson offerings

Read the PDF View more client stories

© Copyright IBM Corporation 2019. IBM Corporation, IBM Watson, New Orchard Road, Armonk, NY 10504

Produced in the United States of America, March 2019.

IBM, the IBM logo, ibm.com, and IBM Watson are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.

This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.

The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.