Supplying the world’s electronics, without fail
Conrad Electronic monitors global multichannel sales
Experience IBM Instana Observability
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The E-Commerce Platform team at Conrad Electronic International GmbH & Co. KG has to maintain 24/7 availability of more than 450,000 items across the company’s online, telephone and API sales channels.

To keep their platform cutting edge, and to provide a unique and fast experience for customers, automation is a core part of the team’s strategy. The platform is a pure microservices architecture, built on top of Java, deployed using Jenkins and hosted on Google Cloud Platform (GCP).

With millions of product updates and requests that must be processed in real time, Conrad Electronic needs everything operating cohesively to maintain fast response times and to stay on top of its service-level objectives (SLOs).

“Application performance really matters to us, and most importantly to our B2C and B2B customers,” says Tobias Baumgart, Conrad Electronic’s E-Commerce Platform Director. “They want to get their shopping done quickly, so Conrad Electronic needs to be the fastest and simplest solution available—without errors.”

To support these efforts, Conrad Electronic has begun its journey into implementing Kubernetes container technology. As Baumgart explains, “We want to harmonize our entire infrastructure within a central Kubernetes cluster, where we offer our teams namespaces within a centrally managed cluster. This provides a solid foundation for operations and helps the team streamline processes.”

Diverse offerings

 

 

Conrad Electronic offers global, multichannel sales of more than 450,000 components and devices

Real-time data at scale

 

It processes millions of updates and requests in real time

Instana’s one of the core tools that manage our operations. All of our metrics, SLOs, and SLIs are defined within Instana and trigger our alerting chain. It’s the backbone of our SRE team and the whole platform operation. Tobias Baumgart Director, E-Commerce Platform Conrad Electronic International GmbH & Co. KG
Integrated observability in a containerized environment

“When it comes to big workloads and the complexity that Kubernetes presents, which is much more than just deploying on Google Compute Engine instances, we are quite confident that we can overcome this,” says Baumgart. “We have a good approach to performance testing, and with GCP, we have a lot of flexibility for bringing Kubernetes into production.”

Before this, with no dedicated observability solution in place, Conrad Electronic’s approach to monitoring was segmented based on certain components such as CPU, RAM, or JVM metrics. But after implementing DevOps practices and migrating to a microservices-based architecture, Conrad Electronic realized the need for a fully integrated observability platform that serves as a single source of truth.

“Because our teams and strategies were changing, we needed a solution that brought all the pieces together, creating transparency for a successful digital transformation,” says Baumgart.

When Conrad Electronic migrated from on-premises to GCP, it applied the IBM Instana® Observability solution to gain integrated insights into how the applications and services behaved. From deploying Instana’s agent into Google App Engine to utilizing Google Cloud Functions, instrumenting Instana in Google services provided a comprehensive view of the entire platform.

We have more transparency, which gives the development teams more responsibility. As we drive the platform with more and more confidence, we are seeing that our systems are working and that the teams are fixing issues that they’re responsible for. Tobias Baumgart Director, E-Commerce Platform Conrad Electronic International GmbH & Co. KG
Faster incident resolution, greater resilience

To reduce SLO breaches, the E-Commerce Platform team creates custom service-level indicator (SLI) and SLO dashboards that display and analyze the performance of services over time.

“Instana’s one of the core tools that manage our operations. All of our metrics, SLOs, and SLIs are defined within Instana and trigger our alerting chain. It’s the backbone of our SRE team and the whole platform operation,” adds Baumgart.

With Instana in place, Conrad Electronic has complete visibility and understanding of its containerized microservices in GCP, reducing the amount of time previously required to monitor, pinpoint, troubleshoot and resolve application performance issues.

“We have more transparency, which gives the development teams more responsibility,” says Baumgart. “As we drive the platform with more and more confidence, we are seeing that our systems are working and that the teams are fixing issues that they’re responsible for.”

This transparency enabled Conrad Electronic to introduce a post-mortem culture, which helps it overcome production issues, improve team communication and reduce finger-pointing. Overall, the success and productivity of the teams have increased, which has a positive impact on resolving incidents quickly.

Conrad logo
About Conrad Electronic International GmbH & Co. KG

A multichannel retailer of electronics and technology, Conrad Electronic (link resides outside ibm.com) provides many of the items that make our day-to-day life easier, more efficient and more comfortable. Continuously developing new product concepts for the world of technology, Conrad Electronic acts as an inspiration to everyone involved in electronics both professionally and privately.

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© Copyright IBM Corporation 2021. IBM Corporation, IBM Cloud, New Orchard Road, Armonk, NY 10504

Produced in the United States of America, May 2021.

IBM, the IBM logo, ibm.com, Instana and IBM Z are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at https://www.ibm.com/legal/copyright-trademark.

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