BHSF is taking advantage of performant IBM technology to respond faster to customers and help working people across the UK access the health and wellbeing services they need sooner. The IBM Power Systems environment supports a new robotic process automation solution, which streamlines manual tasks and reduces response times further.
“We’ve increased our daily claims-processing rate from 150 to 1,000 claims per person per day,” comments Richard. “We now issue 4,000 invoices a month. Our digital transformation continues apace, with high-performance IBM Power Systems technology playing a key role.”
By moving to the cloud, BHSF has also freed up more time to focus on strategic priorities, confident that its IT environment is in the best possible hands. The organization is channeling this extra time into innovation, helping it to preserve its leading position.
“Outsourcing our IBM Power Systems environment to Meridian freed up the equivalent of one full-time employee, and when you’re a team of 13, that makes a big difference,” says Richard. “We don’t have to maintain in-house infrastructure skills, as Meridian’s team of dedicated IBM Power Systems and IBM i experts run the hardware for us. At the same time, we gain access to valuable new IBM Power Systems capabilities that contribute directly to our competitive edge—and Meridian ensures we can use them to their full potential.”
In the unlikely event of a technical issue, BHSF can now recover much faster. As a result, the organization can offer customers greater continuity of service, fulfilling its goal of being there whenever its needed.
Richard concludes, “Working with Meridian, we’ve reduced our recovery point objective so that we can restore data from within a few minutes of a disaster rather than 48 hours, which means a lot to our customers. Even better, we achieved all this while keeping IT costs flat, and shifting our spend from CAPEX to OPEX. With help from IBM and Meridian, we’re achieving our goal of putting our customers’ needs first, every time.”