Business challenge
To reduce turnaround times for customer-facing services and keep up with the competitive banking marketplace in Mozambique, Banco MAIS sought to streamline its banking processes.
Transformation
Banco MAIS worked with IBM Business Partner Habber Tec to implement the IBM Business Process Manager on Cloud service. The bank chose a cloud-based solution because it was fast and easy to implement.
Results
60% decrease
in loan turnaround time, from five to two daysUp to 85% reduction
in implementation time, from roughly three months to two weeks using a cloud-based serviceImproves visibility
into business processes, helping identify areas for improvementBusiness challenge story
Slashing time to market
The growing banking marketplace in Mozambique is competitive, with 18 banks serving the country’s population of nearly 29 million citizens. Banks need to develop products faster and cheaper if they want to retain and gain market share. “This is a global trend for all companies and all industries, because customers want cheaper products, and they don’t want to wait for them,” says Luis Almeida, Chief Executive Officer (CEO), Banco MAIS. To reduce turnaround times for customer-facing services, Banco MAIS sought to streamline its business processes.
“The cloud solutions are very important, because you can implement the solutions in a very fast way.”
—Luis Almeida,Chief Executive Officer,Banco MAIS
Transformation story
Using cloud-based services
Banco MAIS worked with IBM Business Partner Habber Tec to implement the IBM Business Process Manager on Cloud service. The bank chose a cloud-based solution because it was fast and easy to implement. “The cloud solutions are very important, because you can implement the solutions in a very fast way. It’s very simple because you don’t need to buy the hardware; you don’t need to hire more people,” says Almeida. The cloud model is especially useful in Africa where, according to Almeida, it can take three months or more to acquire and install the hardware to support an on-premises solution.Results story
Gaining essential visibility
After implementing the Business Process Manager on Cloud solution, Banco MAIS gained the necessary visibility into its processes to begin making improvements. “For me as the CEO, it was very important to have these solutions, because before, I didn’t know what was involved with all our processes,” says Almeida. “Now, I can see the time and resources required for each process.” With this increased visibility, the bank made process improvements and reduced turnaround time for loans by 60 percent, from five to two days. “Implementing services in the cloud is very simple,” says Almeida. “It’s just connecting. In two or three weeks, you can have the solutions operating.” Since it previously took three months or more, the bank has decreased the time to implement services by up to 85 percent.
About Banco MAIS
Headquartered in Maputo, Mozambique, Banco MAIS is a commercial bank that helps support business development within Mozambique. It offers a wide range of financial solutions to individuals and companies through its branches in Maputo, Boane, Xai-Xai, Chimoio and Tete.
Solution components
- Business Process Manager Cloud
Take the next step
To learn more about the IBM Business Process Manager on Cloud service, please contact your IBM marketing representative or IBM Business Partner, or visit the following website: ibm.com/marketplace/process-management-software-in-the-cloud.