Being an insurance company, the success of the firm was closely tied with the customer experience and customer satisfaction. To increase customer satisfaction, it was imperative for the company to design new data processes, and paperless, digital processes. It thus embarked on a digital transformation journey with IBM.
AvivaSA in its digital transformation journey used IBM products like the IBM Operational Decision Manager to better its savings mobility process, and the IBM Decision Server Insights for complex events processing.
The digital transformation program that AvivaSa embarked on with IBM enabled its various business departments leverage and create new business processes, design paper-less, digital processes. The solution helped increase operational efficiency, decreased costs, and saved time along with increasing customer loyalty and satisfaction.