Executive Partner, AI & Analytics Leader, IBM Services Europe

By Francesco Brenna on 24 November, 2020

Redefining the contact centre of tomorrow

It’s still early to draw conclusions for the year 2020, however, it’s likely that businesses will remember it as a time when the workplace changed forever. When, for many companies, the sudden shift to remote working and working from home coincided with a surge in customer calls. To face the challenge, customer contact centres need […]

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By Francesco Brenna on 29 August, 2019

Why it makes sense to start your AI journey in the IBM Garage.

A surprising statistic from a recent report, picked up by Forbes and others in March, suggested that 40 percent of European firms calling themselves “AI start-ups” are not, in fact, deploying AI technology at all. The implication seems to be that hype around AI is just that: hype. My experience, though, is that established businesses […]

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