Innovation

Transform your call-center to a customer-engagement center

Transform your call-center to a customer-engagement center Covid-19 has created a surge of customers calling their insurance companies, travel agencies, on-line retailers, unemployment services, and other public citizen services, etc.  In Denmark,  insurance companies have reported that they in 2 months in 2020 have received as many calls as they did for the whole of […]

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Startup with IBM Accelerator Sweden now released

A digital release On, Tuesday, May 26th, 2020, a virtual event took place, which included startups, corporate peers, and industry hubs. When the release of Startup with IBM Accelerator Sweden was finally here, we were thrilled. Sharing how we contribute to the industry during tough times and welcoming more collaborations, was something we had been […]

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The Rise of the Risk Manager in Business

The unpleasant surprise and disruption from the COVID-19 pandemic have put a finger on a soft spot of most companies’ risk management and possibly also lack of resiliency and agility when an unwanted, unexpected critical event occurs. Risk managers, if any exist in the organization, tend to live their careers in the back-office, mainly for […]

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Are you also working from home? Join IBM Think Studio – Live from home

Are you also working from home? Join IBM Think Studio – Live from home Our flagship event Think 2020 has transformed into a digital experience that you can join for free and from the comforts of your office chair, sofa, or at the dining table with your family. Think 2020, now called “IBM Think Digital” […]

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CIMON SAYS… flies, feels, sees, hears, sings in space

You may remember that I wrote about the CIMON, Watson AI-powered assistant that could help the astronauts in the International Space Station (ISS), to perform experiments and to socialize a little, too. Now that was CIMON-1.  CIMON-1 has retired and like any other astronaut, CIMON-1 will now spend his retirement, performing at events and in […]

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The Mayflower’s AI Captain goes to sea

A prototype of the Mayflower’s AI Captain will soon take to the water on a manned vessel – the Plymouth Quest – a research ship owned and operated by the Plymouth Marine Laboratory in the UK. It will be managed by the Watson-powered ‘AI Captain’, which will enable the Mayflower Autonomous Ship (MAS) to self-navigate […]

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Industriens Pension infuse AI to transform customer service

Industriens Pension, a labor market pension scheme for Danish Industrial Employees, continuously seek to improve their advisory services and overall customer experience. Recently, they have put two new initiatives into action to utilize the new opportunities within artificial intelligence (AI) that rapidly evolve. With the Roberta Chatbot they can now serve customers 24/7 when and where needed. The […]

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What problems could quantum computers solve?

You may have heard that quantum computers have the ability to solve problems that were previously unimaginable to overcome. Problems that cannot be addressed by classical computers. But what kind of problems is that? In the video below, Katie Pizzolato (Director, IBM Quantum Partner Research) outlines some of them, including sustainability issues and fundamental scientific questions […]

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RPA and Intelligent Automation: Why establish an Automation Center of Excellence?

Through my various roles at IBM, I have had the pleasure of meeting a wide variety of Nordic clients on a regular basis. Common for all of them = On a quest to add value in an ever changing digital era. Value is determined by assessing current performance, together with the future potential. That means executives are on a […]

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