Do you need coding skills to build a chatbot?
3 min read - Virtual assistants are valuable, transformative business tools that offer a compelling ROI while improving the customer experience. By 2030, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent—up…
Getting started with watsonx Assistant Part IV: preview, draft, publish, live
6 min read - Congratulations! Your first assistant made it into the world, and it can successfully guide your end users through a complete action. It’s now on the path to becoming the dynamic solution you envisioned when you first started the planning process. …
Getting started with watsonx Assistant Part III: Test and deploy
7 min read - You built your first action with watsonx Assistant in Part I, then refined your content in Part II. Now let’s learn how to test your assistant and deploy it on your website! Publish and preview your assistant’s content Go to…
Getting started with watsonx Assistant part II: refine your assistant
7 min read - Before we go into all the ways to refine your first assistant, take a moment to congratulate yourself! You did it, and you finished in record time. Who would have thought that a virtual assistant capable of helping customers pay…
Getting started with watsonx Assistant part I: the build guide
10 min read - Chatbots are a great way for you to naturally and efficiently help your customers get stuff done, but most chatbot building tools today are either overly simplistic and break whenever someone asks your bot something unexpected, or focused only on…
Getting started with watsonx Assistant: plan it
9 min read - Launching your first assistant? We’re here to help you get going, but before we dive in, it’s important to take a step back, think about your overall goals, and plan out how you’re going to start. Most of our customers…
How conversational AI improves the digital banking experience
2 min read - At ABN AMRO Bank, we aim to be a personal bank in the digital age. Our approach to customer engagement is “digital first” while offering easy access to personalized services and live advisors. This synthesis of the digital and human…
How watsonx Assistant helps clients stay compliant in regulated industries
3 min read - When selecting a conversational AI platform for use in a regulated industry, remember that cutting corners can have disastrous consequences. When virtual assistants aren’t developed and deployed with an eye toward regulatory compliance, customer experience will suffer. Even worse, your…