Watson - IBM Blog

December 16, 2022

Five benefits of a data catalog

5 min read - Imagine walking into the largest library you’ve ever seen. You have a specific book in mind, but you have no idea where to find it. Fortunately, the library has a computer at the front desk you can use to search…

December 16, 2022

The importance of governance: What we’re learning from AI advances in 2022

3 min read - Over the last week, millions of people around the world have interacted with OpenAI’s ChatGPT, which represents a significant advance for generative artificial intelligence (AI) and the foundation models that underpin many of these use cases. It’s a fitting way…

December 15, 2022

Do you need coding skills to build a chatbot?

3 min read - Virtual assistants are valuable, transformative business tools that offer a compelling ROI while improving the customer experience. By 2030, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent—up…

December 14, 2022

Call Center Modernization with AI

3 min read - Picture this: A traveler sets off on a camping trip. She decides to extend her RV rental halfway through her trip, so she calls customer service for assistance, but finds herself waiting minutes, then what feels like hours. When she…

November 30, 2022

Embeddable AI saves time building powerful AI applications

3 min read - Just a few weeks ago, IBM announced an expansion to their embeddable AI software portfolio with the release of three containerized Watson libraries. This expansion allows our partners to embed popular IBM Watson capabilities, including natural language processing, speech-to-text, and text-to-speech into…

IBM Watson and ESPN use AI to transform fantasy football data into insight

3 min read - If you play fantasy football, you are no stranger to the concept of data-driven decision making. Every week during football season, an estimated 60 million Americans pore over player statistics, point projections, and trade proposals, looking for that elusive insight that will guide their roster decisions and lead them to victory. But numbers only tell half the story. And for the past six years, ESPN has worked closely with IBM to help tell the other half. Every football season, millions…

Is your conversational AI setting the right tone?

3 min read - Conversational AI is too artificial Nothing is more frustrating than calling a customer support line to be greeted by a monotone, robotic, automated voice. The voice on the other end of the phone is taking painfully long to read you the menu options. You’re two seconds away from either hanging up, screaming “representative” into the phone, or pounding on the zero button until you reach a human agent. That’s the problem with many IVR solutions today. Conversational AI is too…

Artificial intelligence in fantasy football

9 min read - Speed reading all of the material on the internet about your fantasy football players and teams is a really bad idea. Keeping up with the torrent of information will lead to human data amnesia at best and a complete implosion of your fantasy football team at worst. Understanding the infinite amount of information and drawing conclusions between sources is an intractable problem that is not well suited for humans. Limited data understanding produces decisions saturated with uncertainty. Artificial intelligence (AI)…

Puzzle Solving with Computer Vision and Watson Services

2 min read - Who doesn’t love the challenge of solving a puzzle? Jigsaw puzzles are a popular hobby for all ages and have been an important tool in a child’s physical, cognitive and emotional development. Children can develop physical skills such as better hand/eye coordination; cognitive skills such as shape recognition, memory, and problem solving; and emotional skills such as setting goals and patience by completing puzzles. But what if you are a visually impaired or a blind parent? How can you help…

Puzzle Solving with Computer Vision and Watson Services