Keep customer promises with flawless omnichannel fulfillment

Your customers not only expect inventory to be in stock, but they expect you to have a range of colors and sizes readily available. You need an advanced B2C order management platform that is designed to help you meet the order fulfillment options your customers demand.

IBM empowers retailers to make and keep customer promises by accelerating transformation with simple technology, a single source of truth for inventory visibility and an immersive customer experience.


The Total Economic Impact of IBM Sterling Order Management

What is the business value of an order management system? Forrester studies the question.

Key capabilities

AI-powered recommendations

Make better decisions with machine learning to more accurately forecast and fulfill customers’ orders profitably

Flexible fulfillment options

Offer must-haves like buy online, pick up in store (BOPIS) and curbside pick-up to keep customers coming back

State-of-the-art hybrid cloud technology

Use certified containers built for RedHat® Open Shift® to balance and scale your system as volume changes

Achieve business excellence without compromise

Deliver speed, flexibility and cost savings while exceeding customer expectations