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Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

→ Explore Omnichannel Maturity Assessment

→ Read the data sheet (PDF, 102 KB)

Explore the new standard in omnichannel fulfillment

Benefits of IBM Sterling Order Management

Customize monitoring and alerts

Easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

View accurate, real-time global inventory from all channels, and order, fulfill and return from anywhere, to anywhere.

Use reverse logistics to track inventory

Efficiently manage returns and repair processes and link requests to original sales orders to enable repair lifecycle tracking.

Calculate your benefits

Deliver on more customer promises by orchestrating smarter order management and fulfillment. Use our benefits calculator to estimate how IBM Sterling Order Management can help your bottom line while creating a better customer experience.

Order Management System overview screen

Explore order management solutions

IBM Order Management - Omnichannel icon

Next-level options for advanced omnichannel fulfillment

Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.

IBM Order Management - Partner icon

Deploy faster and do more with help from a partner

Depend on expertise from the IBM Business Partner ecosystem to speed implementation, customize and more.

See why IBM is a leader in Order Management

See why IBM is a leader in order management

The growing demand for omnichannel fulfillment is forcing businesses to deliver customer promises. A modern omnichannel order management system that can manage inventory and orders across channels is a key investment for many organizations.

IBM commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study to help organizations better understand the business value of an order management platform. 

Read the results to learn:

  • The real market forces, pain points and business opportunities that are driving organizations to embrace omnichannel order management
  • The benefits of meeting complex order management and inventory visibility challenges
  • The value proposition in financial terms of an advanced order management solution

→ Read Forrester Total Economic Impact™ Study

→ Watch the video (0:43)


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