Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options.
Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.
Customize monitoring and alerts
You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.
Take real-time, immediate action on capacity
For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.
Deliver the order promise with intelligent fulfillment
View accurate, real-time global inventory from all channels
Order, fulfill and return from anywhere, to anywhere
Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
Coordinate order orchestration across your extended supply network
Efficiently manage returns and repair processes
Link return and repair requests to original sales orders to enable repair lifecycle tracking
Use flexible business rules to track reverse inventory back to the right location, including partner locations
Next-level options for advanced omnichannel fulfillment
Quickly integrate add-ons for advanced customer store experience, AI-enhanced order optimization and smart customer service.